[identity profile] xoperator.livejournal.com posting in [community profile] artists_beware
Hi folks! I'd really appreciate some advice on what to do about a fursuit partial (a set of legs, to be specific) I commissioned back in February.

Long story short, I never received it. In February, I was told it would be done and sent by June. I heard nothing from the maker and got nothing in the mail, so in July I emailed them to ask for an update. They claimed their basement had flooded and the legs were damaged, but they were already "half way" done the new set and would have them sent and done in two weeks. Still nothing. I emailed them a few times in August and they never got back to me. Eventually I made an account on FA and messaged them there, asking what in the world was going on. They read the message and didn't reply.

Meanwhile, they were still uploading other customers' finished pieces and made a post about opening up for new commissions because they were almost finished their queue. I sent them another message this past weekend then messaged them on Facebook, asking they look at the message on FA and get back to me.
(I'm aware I waited too long to contact them, but this is/was my first time dealing with a fursuiter and I knew it would take a while.)

They replied to me on Facebook and said they sent the legs in June. I explained that, according to their emails, they had a flood in July so no, they did not sent them in June. Apparently they deleted all their emails from me to me, including one about sending the legs and including a tracking number - which I never got. They claim they called the post office and was told it was too late for the insurance fee to be reimbursed. I asked them for the tracking number, which they kindly provided, and I called not only my local post office but the post office by their house (which is 2-3 hours from where I live, mind you) and ended up with the same answer: The tracking number does not exist. (In fact, one post office said the tracking number is invalid; it has too many numbers.)

The seller hasn't gotten back to me about this, but I'm under the impression I have been scammed. Needless to say, I am furious because even a partial fursuit can be expensive and that is not money I want just thrown away.

Any advice would be greatly appreciated!

Date: 2015-11-09 07:08 am (UTC)
From: [identity profile] spartanwerewolf.livejournal.com
How'd you pay? Paypal, credit card? If it was a credit card, you can probably call your bank and tell them you never received the goods you ordered. I know my bank can reverse charges for up to a year.

Heck, you could probably call paypal about it too- I know February is outside your window, but since it is a custom, physical good, they may do something.

Date: 2015-11-09 08:21 am (UTC)
From: [identity profile] lackoflollies.livejournal.com
I second the notion of filing a claim with the appropriate company ASAP.

Date: 2015-11-09 02:44 pm (UTC)
From: [identity profile] celestinaketzia.livejournal.com
I third the contact Paypal and your bank immediately. Notify Paypal that the maker dragged you along until you were out if the protection window with providing a false tracking number. Call, don't email.

While you're at it I personally suggest a beware on this person.

Date: 2015-11-09 04:01 pm (UTC)
From: [identity profile] dinogrrl.livejournal.com
Definitely seconding this. I was willing to chalk this all up to extreme disorganization on the seller's part up until the false tracking number. That alone would warrant a beware, imho.

Date: 2015-11-09 05:51 pm (UTC)
From: [identity profile] jakejynx.livejournal.com
Yep, you got scammed.

Talk to whoever it was you paid through to see if there's anything you can do, and post up a beware about them.

Date: 2015-11-09 07:46 pm (UTC)
From: [identity profile] enn shaw (from livejournal.com)
File a claim and then post a beware.

Date: 2015-11-21 09:37 pm (UTC)
From: [identity profile] starcharmer.livejournal.com
I think if you spam press 0, it goes to an operator. Kind of been a while since you made this post, but hopefully that helps.

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