[identity profile] ghould.livejournal.com posting in [community profile] artists_beware
WHO: Shakespeare @ WHF | http://klngandy.deviantart.com/

WHERE: Originally occured on WHF (Wolfhome forums), but contact eventually had to be moved to their DA since they'd been banned.

WHAT: Two minis (a type of commission of mine), and an adopt they purchased.

WHEN: Minis were ordered Dec. 3rd, and finished Dec. 6th, adopt was purchased Dec. 7th.



PROOF:

inquiry about purchases, as well as finished product;
http://sta.sh/0197av9imegn
http://sta.sh/017ncw7x1mek
http://sta.sh/0ihtuh4ly5p

messages regarding chargeback;
http://sta.sh/01g6lh4aldl0
http://sta.sh/0weoyrifv9e - their only response
http://sta.sh/010l6c20zicm
http://sta.sh/0wf1mhlsyeg
http://sta.sh/033xm3cxm3x
http://sta.sh/01nf98k45ajc - was a little more blunt here, because I thought maybe if I mentioned making an A_B they might finally talk to me, and we could start working things out.

proof that WHF account & DA are linked;
http://sta.sh/075w49tjzvp

payments;
http://sta.sh/02gk8a6tmvrq
http://sta.sh/01cjs6gb6d3l

EXPLAIN:

They first messaged me on-forum asking for two minis which I happily agreed to, they sent refs and payment and I finished the commission three days later. They seemed very satisfied with the commission, and never asked for any changes to be made or showed any dissatisfaction with the work, I thanked them for commissioning me, life went on. They posted in a thread of mine some days later asking to buy an adopt for an off-site friend of theirs, I said that'd be fine, and they promptly sent the payment with a note attached.

Things were great until come January 27th I woke up to two chargebacks issued by them under the reason of "unauthorized payment." I immediately messaged them on-forum to ask why they'd issued the chargebacks, to which they simply responded it was their bank and that it'd be resolved within 48hrs. I said alright, and asked to be kept updated. I was going to wait until Friday (exactly two days later) before I messaged them again but decided to give them until Monday, just in case. In those days, nothing changed and I heard no news from them.

I messaged them on Feb. 1st asking for an update since nothing had been solved, and the message is still sitting in my unread folder. I found out a little later they'd been banned from the forum, so I moved to their DA to keep in contact and sent the same message to them there, asking for an update to see if they'd heard anything from their bank. The message had been read but wasn't responded to. I sent them another two days later warning them if they proceeded to ignore my messages that I'd have no choice but to assume everything was intentional and make an A_B on them, but that I didn't want to and would much rather try and work things out between each other if they'd just let me know what was going on.

The message sat unread for three days before I sent another, but having checked on their account, they'd logged in since it had been sent. I sent them one final message two days ago, hoping that maybe if I was blunt and they saw the "A_B" warning in the first sentence before DA cuts off the text and you have to click on it to read more, they might want to finally talk to me.

They didn't, I guess. The message is still unread, but they've logged on since.

As of 2/9/2016, the chargeback issue hasn't been resolved and I've heard nothing further from them.

edit:

The same day I posted this (2/9/2016) later in the day, the chargebacks disappeared. Shortly after I was negative $40 for the chargeback fee, $20 per chargeback. The dispute had ended in their favor. I contacted paypal and let them know what was going on to try and, at the very least, reverse the $40 charge. They did do it once I explained that the person even said that it was their bank/accidental.

They encouraged me to send them all the proof I have, but that it could take up to 80 days to be resolved. The good thing is, it sounded hopeful that this time it'll end in my favor. The bad thing is, of course, I have to wait awhile.

edit:

http://www.furaffinity.net/user/kingandy/ - their fa has been located thanks to thekingtheory & exo_formicidae!

proof is that the same character is linked to both galleries;
http://www.furaffinity.net/view/18394296/
http://klngandy.deviantart.com/art/Andy-Refrerence-575438216
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