Not quite a beware just yet, more me looking for some advice.
I'm a suitmaker, and generally I tend to be quite lax with payments, saying to the customer that "So long as it's paid off before I ship it out, that's fine!" And I feel this attitude may have come back to hit me in the backside a little bit.
I have a customer who owes me just over half of their suit payment - having only paid their deposit and an extra 200 pounds since. They paid me the deposit back in June 2015, but then they had massive problems with their money, having bills and ex-landlord issues.
They assured me they'd be able to pay "soon" but when it got to October I sent them a message to say if they were still struggling to get money sorted, I would be more than willing to refund everything, including the deposit and the materials I'd bought for their suit to help them out. They insisted they wanted to keep the slot, and managed to pay me the 200 on November 27th 2015. Since then I've had almost radio silence from them regarding money, until they sent me a message a couple of weeks ago to say they'd be able to pay another chunk of money towards me.
I sent them an email over the weekend, to ask if they would be able to pay the money, which as far as I am aware, has not been read yet. Certainly there's been no reply yet. I'm seriously just considering refunding them everything, and cancelling the slot, despite it leaving me out of pocket because it has been over seven months and their suit is not fully paid off.
When I next open for commissions, I'll be enforcing a more strict "once a month" payment plan to prevent this from happening again.
TL; DR: Customer taking ages to pay off their suit, thinking of just cancelling and refunding completely. Or do I give them one more chance?
EDIT: RESOLVED. I emailed the customer saying "Refund or strict payment plan" - they opted to go with the refund with the materials I bought posted to them. Thank you all for your advice!