[identity profile] red-se-kar.livejournal.com

So! If you remember my post a while back, I was yet another person who got screwed when Avsun disbanded.  However, my case was a bit different than everyone else's, in that I had been sent pictures of my finished bodysuit, and all that was left to be done was to ship it.
However that didn't happen.
SO, as everyone told me to do, I tried contacting them through every single medium I could, but to no avail.

Somewhere in there, I sent a message to Prefur, the girl who Esh and Saluna apprenticed under, just asking her if she had a way of contacting them and could give that info to me.

Imagine my surprise, when I suddenly received a message from paypal over my claim dispute, that a tracking number is suddenly available! Damn amazing, given the circumstances.  A day or two later, Prefur messaged me back and explained that she gave Esh the money for shipping my body.  Apparently he has absolutely no money (so sorry to all y'all who are still trying to get refunds) and is just about homeless. 

But, because of Prefur's wonderful amazing help, my finished bodysuit arrived yesterday, and it's actually quite well made (thank god!)

Now, don't you all go and swamp Prefur and beg her for help, she said that she was trying to work on helping people because she felt so bad about how her previous apprentices have acted, but it's not her issue.  And she was exceedingly generous towards me, paying for the shipping and all.  I would even have paid for the shipping, even though I already had, but as we all know, Avsun is pretty much impossible to get a hold of.

So good luck to everyone still fighting for a refund, it really sounds like Esh has absolutely zero money to his name, but at least it seems as though Prefur is being the most wonderful person and trying to help this kerfuffle. 

Here's a picture of the bodysuit from them (head is by Soki)  )
[identity profile] red-se-kar.livejournal.com

So! If you remember my post a while back, I was yet another person who got screwed when Avsun disbanded.  However, my case was a bit different than everyone else's, in that I had been sent pictures of my finished bodysuit, and all that was left to be done was to ship it.
However that didn't happen.
SO, as everyone told me to do, I tried contacting them through every single medium I could, but to no avail.

Somewhere in there, I sent a message to Prefur, the girl who Esh and Saluna apprenticed under, just asking her if she had a way of contacting them and could give that info to me.

Imagine my surprise, when I suddenly received a message from paypal over my claim dispute, that a tracking number is suddenly available! Damn amazing, given the circumstances.  A day or two later, Prefur messaged me back and explained that she gave Esh the money for shipping my body.  Apparently he has absolutely no money (so sorry to all y'all who are still trying to get refunds) and is just about homeless. 

But, because of Prefur's wonderful amazing help, my finished bodysuit arrived yesterday, and it's actually quite well made (thank god!)

Now, don't you all go and swamp Prefur and beg her for help, she said that she was trying to work on helping people because she felt so bad about how her previous apprentices have acted, but it's not her issue.  And she was exceedingly generous towards me, paying for the shipping and all.  I would even have paid for the shipping, even though I already had, but as we all know, Avsun is pretty much impossible to get a hold of.

So good luck to everyone still fighting for a refund, it really sounds like Esh has absolutely zero money to his name, but at least it seems as though Prefur is being the most wonderful person and trying to help this kerfuffle. 

Here's a picture of the bodysuit from them (head is by Soki)  )
[identity profile] red-se-kar.livejournal.com

So! If you remember my post a while back, I was yet another person who got screwed when Avsun disbanded.  However, my case was a bit different than everyone else's, in that I had been sent pictures of my finished bodysuit, and all that was left to be done was to ship it.
However that didn't happen.
SO, as everyone told me to do, I tried contacting them through every single medium I could, but to no avail.

Somewhere in there, I sent a message to Prefur, the girl who Esh and Saluna apprenticed under, just asking her if she had a way of contacting them and could give that info to me.

Imagine my surprise, when I suddenly received a message from paypal over my claim dispute, that a tracking number is suddenly available! Damn amazing, given the circumstances.  A day or two later, Prefur messaged me back and explained that she gave Esh the money for shipping my body.  Apparently he has absolutely no money (so sorry to all y'all who are still trying to get refunds) and is just about homeless. 

But, because of Prefur's wonderful amazing help, my finished bodysuit arrived yesterday, and it's actually quite well made (thank god!)

Now, don't you all go and swamp Prefur and beg her for help, she said that she was trying to work on helping people because she felt so bad about how her previous apprentices have acted, but it's not her issue.  And she was exceedingly generous towards me, paying for the shipping and all.  I would even have paid for the shipping, even though I already had, but as we all know, Avsun is pretty much impossible to get a hold of.

So good luck to everyone still fighting for a refund, it really sounds like Esh has absolutely zero money to his name, but at least it seems as though Prefur is being the most wonderful person and trying to help this kerfuffle. 

Here's a picture of the bodysuit from them (head is by Soki)  )

Avsun Again

Jul. 3rd, 2011 12:20 pm
[identity profile] red-se-kar.livejournal.com
WHO: Avsun Mascots

WHERE: http://www.furaffinity.net/user/avsun

WHAT: Bodysuit Commission

WHEN: First contact was in September of 2010 when I approached them for a body suit commission.  The quote for just the body ended up being $319.00.

PROOF: Initial downpayment of $95 was sent in October 2010, and from then on I paid 2 installments on $112, one on Feb. 24, 2011, and another one on May 19, 2011. 

EXPLAIN: I had commissioned them for just a bodysuit, which I thought would have been done quickly.  As many people have said before about this company, communication was really fine at first, but then dwindled.  I should have realized something was up (but apparently i'm a bit stupid), when they tried to keep getting communication via telephone calls, but I always insisted on emails, so i never had a phone conversation with them.  Everything was fine, and I sent them a DTD, as well as the fur, since I had already purchased the fur.  There were about 2 extra yards of fur that were sent, because I had purchased enough to make the rest of the suit as well, but I was on a time cramp at the moment and didn't have time to cut off the extra fur, so I just sent all of it to them and asked them to send the extras back to me when the body was finished. 
Well, as you know with these people, communication slowly died away.  And I was really starting to get nervous, but then suddenly they told me that they were starting on cutting the fur for the body, so i was happy.  They then were in contact for a while (though their responses did take ages), and they were asking tons of questions about my preferences of spot placement and whatnot, so I became unworried.  

Finally, on May 21, 2011 (which is weird now that i'm reading through people's posts on this company, they apparently dissolved on May 1), they sent me tons of pictures of the final body suit all finished and being modeled.  I was all yay!  Within that same email, they told me they were going to ship it the next day and give me a tracking number.  
Pictures of the Body suit )

That was the last I've ever heard from them.  I have no tracking number, no body, and no further emails.


What I can understand from other people's posts, is that they decided to disband, don't have the fund the refund anyone, and have basically just disappeared.  What I CAN'T UNDERSTAND, is that they finished the body.  It's done.  WHY didn't they send it? And also that these pictures were sent like 20 days after they allegedly had disbanded.  I'm so confused. 

I've opened a paypal dispute for that last payment of $112, since that's the only one that's been made within the last 45 days, so hopefully I'll be able to maaaybe get that money back if I'm lucky, or at least have sent in another paypal complaint about these people.

Avsun Again

Jul. 3rd, 2011 12:20 pm
[identity profile] red-se-kar.livejournal.com
WHO: Avsun Mascots

WHERE: http://www.furaffinity.net/user/avsun

WHAT: Bodysuit Commission

WHEN: First contact was in September of 2010 when I approached them for a body suit commission.  The quote for just the body ended up being $319.00.

PROOF: Initial downpayment of $95 was sent in October 2010, and from then on I paid 2 installments on $112, one on Feb. 24, 2011, and another one on May 19, 2011. 

EXPLAIN: I had commissioned them for just a bodysuit, which I thought would have been done quickly.  As many people have said before about this company, communication was really fine at first, but then dwindled.  I should have realized something was up (but apparently i'm a bit stupid), when they tried to keep getting communication via telephone calls, but I always insisted on emails, so i never had a phone conversation with them.  Everything was fine, and I sent them a DTD, as well as the fur, since I had already purchased the fur.  There were about 2 extra yards of fur that were sent, because I had purchased enough to make the rest of the suit as well, but I was on a time cramp at the moment and didn't have time to cut off the extra fur, so I just sent all of it to them and asked them to send the extras back to me when the body was finished. 
Well, as you know with these people, communication slowly died away.  And I was really starting to get nervous, but then suddenly they told me that they were starting on cutting the fur for the body, so i was happy.  They then were in contact for a while (though their responses did take ages), and they were asking tons of questions about my preferences of spot placement and whatnot, so I became unworried.  

Finally, on May 21, 2011 (which is weird now that i'm reading through people's posts on this company, they apparently dissolved on May 1), they sent me tons of pictures of the final body suit all finished and being modeled.  I was all yay!  Within that same email, they told me they were going to ship it the next day and give me a tracking number.  
Pictures of the Body suit )

That was the last I've ever heard from them.  I have no tracking number, no body, and no further emails.


What I can understand from other people's posts, is that they decided to disband, don't have the fund the refund anyone, and have basically just disappeared.  What I CAN'T UNDERSTAND, is that they finished the body.  It's done.  WHY didn't they send it? And also that these pictures were sent like 20 days after they allegedly had disbanded.  I'm so confused. 

I've opened a paypal dispute for that last payment of $112, since that's the only one that's been made within the last 45 days, so hopefully I'll be able to maaaybe get that money back if I'm lucky, or at least have sent in another paypal complaint about these people.

Avsun Again

Jul. 3rd, 2011 12:20 pm
[identity profile] red-se-kar.livejournal.com
WHO: Avsun Mascots

WHERE: http://www.furaffinity.net/user/avsun

WHAT: Bodysuit Commission

WHEN: First contact was in September of 2010 when I approached them for a body suit commission.  The quote for just the body ended up being $319.00.

PROOF: Initial downpayment of $95 was sent in October 2010, and from then on I paid 2 installments on $112, one on Feb. 24, 2011, and another one on May 19, 2011. 

EXPLAIN: I had commissioned them for just a bodysuit, which I thought would have been done quickly.  As many people have said before about this company, communication was really fine at first, but then dwindled.  I should have realized something was up (but apparently i'm a bit stupid), when they tried to keep getting communication via telephone calls, but I always insisted on emails, so i never had a phone conversation with them.  Everything was fine, and I sent them a DTD, as well as the fur, since I had already purchased the fur.  There were about 2 extra yards of fur that were sent, because I had purchased enough to make the rest of the suit as well, but I was on a time cramp at the moment and didn't have time to cut off the extra fur, so I just sent all of it to them and asked them to send the extras back to me when the body was finished. 
Well, as you know with these people, communication slowly died away.  And I was really starting to get nervous, but then suddenly they told me that they were starting on cutting the fur for the body, so i was happy.  They then were in contact for a while (though their responses did take ages), and they were asking tons of questions about my preferences of spot placement and whatnot, so I became unworried.  

Finally, on May 21, 2011 (which is weird now that i'm reading through people's posts on this company, they apparently dissolved on May 1), they sent me tons of pictures of the final body suit all finished and being modeled.  I was all yay!  Within that same email, they told me they were going to ship it the next day and give me a tracking number.  
Pictures of the Body suit )

That was the last I've ever heard from them.  I have no tracking number, no body, and no further emails.


What I can understand from other people's posts, is that they decided to disband, don't have the fund the refund anyone, and have basically just disappeared.  What I CAN'T UNDERSTAND, is that they finished the body.  It's done.  WHY didn't they send it? And also that these pictures were sent like 20 days after they allegedly had disbanded.  I'm so confused. 

I've opened a paypal dispute for that last payment of $112, since that's the only one that's been made within the last 45 days, so hopefully I'll be able to maaaybe get that money back if I'm lucky, or at least have sent in another paypal complaint about these people.
[identity profile] springmoone.livejournal.com
 While I personally have not commissioned Avsun, I know that there are a lot of people who have and who have had issues with missed deadlines, lack of communication, etc.

I found this Facebook Update, posted yesterday, which might explain some of the issues that have been going on:

"Hey Everyone! Esh is here, alive and no worse for wear. I've been trying to hold Avsun Mascots together through a very messy internal conflict in the company to no avail. Avsun Enterprises, inc dba Avsun Mascots dissolved May 1st, 2011. I want to continue building the remaining accounts as freelance, since I am no longer employed by Avsun Enterprises. I know this is disheartening on many levels but not all is lost, I have already spoken to a few people who would still like me to make their suits. I am currently still in transition but will return to production once I make a place to do so. Please message me here for the time being, Thanks."

www.facebook.com/notes/avsun-mascots/update/127490503997463

Unfortunately it looks like issues stopping production will be ongoing.



[identity profile] springmoone.livejournal.com
 While I personally have not commissioned Avsun, I know that there are a lot of people who have and who have had issues with missed deadlines, lack of communication, etc.

I found this Facebook Update, posted yesterday, which might explain some of the issues that have been going on:

"Hey Everyone! Esh is here, alive and no worse for wear. I've been trying to hold Avsun Mascots together through a very messy internal conflict in the company to no avail. Avsun Enterprises, inc dba Avsun Mascots dissolved May 1st, 2011. I want to continue building the remaining accounts as freelance, since I am no longer employed by Avsun Enterprises. I know this is disheartening on many levels but not all is lost, I have already spoken to a few people who would still like me to make their suits. I am currently still in transition but will return to production once I make a place to do so. Please message me here for the time being, Thanks."

www.facebook.com/notes/avsun-mascots/update/127490503997463

Unfortunately it looks like issues stopping production will be ongoing.



[identity profile] springmoone.livejournal.com
 While I personally have not commissioned Avsun, I know that there are a lot of people who have and who have had issues with missed deadlines, lack of communication, etc.

I found this Facebook Update, posted yesterday, which might explain some of the issues that have been going on:

"Hey Everyone! Esh is here, alive and no worse for wear. I've been trying to hold Avsun Mascots together through a very messy internal conflict in the company to no avail. Avsun Enterprises, inc dba Avsun Mascots dissolved May 1st, 2011. I want to continue building the remaining accounts as freelance, since I am no longer employed by Avsun Enterprises. I know this is disheartening on many levels but not all is lost, I have already spoken to a few people who would still like me to make their suits. I am currently still in transition but will return to production once I make a place to do so. Please message me here for the time being, Thanks."

www.facebook.com/notes/avsun-mascots/update/127490503997463

Unfortunately it looks like issues stopping production will be ongoing.



[identity profile] kium.livejournal.com
Who: Avsun Mascots

What: Fursuit Head Commission

Where: www.furaffinity.net/user/avsun/

I am sure some of you have been hearing about the new fursuit makers who have been having an increase in a bad reputation. 

Around November I was looking for somebody to commission a fursuit head by and Prefur pointed me to them on a thread on the FA forums. At that time they seemed professional and I did not see anything bad on their profile and such so I decided to go with them. We corresponded over E-mail about the options and costs and they seemed like very nice people. I commissioned them for a head with resin eyes and resin moving jaw which came out to $550. The down payment was $167 and the monthly payments were $77. I asked for completion in May to be in time for a upcoming convention in June that I would like to have the fursuit in time for. They said they could make it in time. 
 
Whenever I sent money over I would first send them an email, saying it is on the way soon and after I sent it I would send another email making them aware that I had already sent it. I kept every email and recorded the date of the payments sent. 
 
Everything was going fine for a while with regular emails with questions and other things but then in January when I was asking them about when they would ask for measurements they said they would do that when it gets closer to construction. I thought this was a bit strange because usually the down payment is used to buy for the basic supplies to begin construction. 
 
When April came I noticed that most of my emails were going unanswered and then saw that other people were starting to have other problems with them too. Some of them were past their due dates by weeks, some even a few months. They said something about how they moved and their internet was not up yet. I posted a journal on FurAffinity about the situation and how I was getting nervous and some other stuff.
 
The journal is here: 
 
As you can see in the comments section Blarmajin had made me aware that there had been postings on Artists_Beware. She sent me the link but for some unknown reason I could not view it at the time so she sent it to me via note. After reading the article I started to get even more nervous and tried to contact them again but I kind of gave them the benefit of the doubt and thought about how every artist goes through a time when keeping up with commissions due to personal events happens some time. 
 
They uploaded a few journals about what was going on and some of them were surprisingly personal. A lot of people it was strange to spill out that much information to commissions for excuses. The last journal they posted was about how they moved their studio and were trying to settle in. I congratulated them, hoping that now that they are moved in they would finally reply to emails but as the time went on comments started to appear on the same journal of people looking for their WIP pictures and updates. 
 
By this time I was getting spooked and emailed them about getting a refund. Nothing. I then emailed Prefur since I know she knew them personally and she gave me their number. I was a little wary about calling them as it is hard to keep a record of the conversation like email but I figured if it is the only way I can contact them I might as well. When i first called I got the answering machine but Esh, one of the owners of avsun, called me back. I told him I was considering getting a refund due to recent events and he told me if I wanted to I could get a 100% refund since no labor had gone into my commission yet. He then went on (for a long time, a very talkative guy) about if I still wanted to go on with the commission they could also make me free handpaws and make sure that it comes in time for the convention. I thought that maybe the free handpaws thing was a way to try to get me to stay with them and I probably should of gone with the refund but I figured with the time left to the convention even if I did get my refund it would be impossible to find another fursuit maker who is open willing to do an order in that amount of time. 
 
After that we communicated over text (since the internet was still out apparently ) and he said that they were going to order my jaw for the head. On the first Saturday of May they ordered it. I checked in a few times and Esh said that the jaw was going to come in on the 13th and he would text me as soon as they get it and would keep in touch.
 
I have heard nothing since. I sent them texts, called them, sent e-mails and notes and still nothing. The calls seemed to go straight to the answering machine or get the lady saying the number you are calling is unavailable at this time, so it is a possibility that their phone line could be down. Yesterday (May 29th) I sent an e-mail to their quotes email, Esh's email, Sarlune's email, and Prefur's email pretty much demanding for a reply and updates. I was patient with them at first but this is getting absurd and I am starting to get aggravated. The convention is in 19 days and I am starting to pull my hair out with stress. They better clean up their act soon. I should of just gone with the refund when I could of. 
 
Just do not commission them.


EDIT (May 31st)
I finally got a reply from prefur of a note I sent her a few days ago. She said they were changing phone numbers recently and that was probably why my calls did not get through. I told her I wanted a refund minus the cost of the jaw they ordered of course and her exact words were:

"If you'd like a refund I will be happy to tell him. But currently he does not have the funds to give a refund, so you would have to wait until funds are available to him again :( "

So basically they spent my money...which is completely messed up. I told her that when he can send me my refund as soon as possible to [my paypal] and such. Kinda makes me more upset though that they spent it, probably not even on fursuit supplies. Well, hopefully they send it now that she knows I want it and I gave her my paypal.
 

EDIT (July 10th)

Been meaning to update this but I kept forgetting. Esh finally started posting stuff up on his Facebook. On June 1st he said that on May 1st  (a month earlier and now we are hearing about it?) that Avsun dissolved. He said that they got a divorce and is trying to continue on all the commissions. You can clearly see that people are looking for updates but he is not responding directly which is a little frustrating. I even heard news that he finished a body suit, said he was going to send it but never ended up doing it. I contacted Prefur and she said she could not do much since she was miles away. In a certain wall post he said "Flicker is next in cue" when the owner of flicker was asking for a reply so it seems he must be ignoring her. I have no clue what is going on with him, but at least we are hearing something about him instead of just completely running off. If you want to get in touch with him, I advise trying to get to him through his facebook. I understand he must be going through a hard time with his marriage ending and all but if he at least stayed in clear contact people would be a lot more understanding. 

EDIT (July 31st) 

I think by now I have lost all respect and patience for them. Just a few days ago, Esh Avsun had deleted his facebook which was the ONLY hope in contacting him. A lot of people are mad. They completely abandoned their FA, DA, and LiveJournal account and I think also their emails. I sent a note to Prefur asking her about why he deleted his FB and if there is a chance of contacting him. It seems she is now our only way in getting some news from them. I am almost mad that she is not taking responsibility, they were HER assitance, SHE told me to commission them on the FA forums on a thread I created and SHE advertised them, bringing in the majority of the customers. I would not be in this mess if it was for her, and I have been hearing that she is also creating some problems with her commissioners. 
[identity profile] kium.livejournal.com
Who: Avsun Mascots

What: Fursuit Head Commission

Where: www.furaffinity.net/user/avsun/

I am sure some of you have been hearing about the new fursuit makers who have been having an increase in a bad reputation. 

Around November I was looking for somebody to commission a fursuit head by and Prefur pointed me to them on a thread on the FA forums. At that time they seemed professional and I did not see anything bad on their profile and such so I decided to go with them. We corresponded over E-mail about the options and costs and they seemed like very nice people. I commissioned them for a head with resin eyes and resin moving jaw which came out to $550. The down payment was $167 and the monthly payments were $77. I asked for completion in May to be in time for a upcoming convention in June that I would like to have the fursuit in time for. They said they could make it in time. 
 
Whenever I sent money over I would first send them an email, saying it is on the way soon and after I sent it I would send another email making them aware that I had already sent it. I kept every email and recorded the date of the payments sent. 
 
Everything was going fine for a while with regular emails with questions and other things but then in January when I was asking them about when they would ask for measurements they said they would do that when it gets closer to construction. I thought this was a bit strange because usually the down payment is used to buy for the basic supplies to begin construction. 
 
When April came I noticed that most of my emails were going unanswered and then saw that other people were starting to have other problems with them too. Some of them were past their due dates by weeks, some even a few months. They said something about how they moved and their internet was not up yet. I posted a journal on FurAffinity about the situation and how I was getting nervous and some other stuff.
 
The journal is here: 
 
As you can see in the comments section Blarmajin had made me aware that there had been postings on Artists_Beware. She sent me the link but for some unknown reason I could not view it at the time so she sent it to me via note. After reading the article I started to get even more nervous and tried to contact them again but I kind of gave them the benefit of the doubt and thought about how every artist goes through a time when keeping up with commissions due to personal events happens some time. 
 
They uploaded a few journals about what was going on and some of them were surprisingly personal. A lot of people it was strange to spill out that much information to commissions for excuses. The last journal they posted was about how they moved their studio and were trying to settle in. I congratulated them, hoping that now that they are moved in they would finally reply to emails but as the time went on comments started to appear on the same journal of people looking for their WIP pictures and updates. 
 
By this time I was getting spooked and emailed them about getting a refund. Nothing. I then emailed Prefur since I know she knew them personally and she gave me their number. I was a little wary about calling them as it is hard to keep a record of the conversation like email but I figured if it is the only way I can contact them I might as well. When i first called I got the answering machine but Esh, one of the owners of avsun, called me back. I told him I was considering getting a refund due to recent events and he told me if I wanted to I could get a 100% refund since no labor had gone into my commission yet. He then went on (for a long time, a very talkative guy) about if I still wanted to go on with the commission they could also make me free handpaws and make sure that it comes in time for the convention. I thought that maybe the free handpaws thing was a way to try to get me to stay with them and I probably should of gone with the refund but I figured with the time left to the convention even if I did get my refund it would be impossible to find another fursuit maker who is open willing to do an order in that amount of time. 
 
After that we communicated over text (since the internet was still out apparently ) and he said that they were going to order my jaw for the head. On the first Saturday of May they ordered it. I checked in a few times and Esh said that the jaw was going to come in on the 13th and he would text me as soon as they get it and would keep in touch.
 
I have heard nothing since. I sent them texts, called them, sent e-mails and notes and still nothing. The calls seemed to go straight to the answering machine or get the lady saying the number you are calling is unavailable at this time, so it is a possibility that their phone line could be down. Yesterday (May 29th) I sent an e-mail to their quotes email, Esh's email, Sarlune's email, and Prefur's email pretty much demanding for a reply and updates. I was patient with them at first but this is getting absurd and I am starting to get aggravated. The convention is in 19 days and I am starting to pull my hair out with stress. They better clean up their act soon. I should of just gone with the refund when I could of. 
 
Just do not commission them.


EDIT (May 31st)
I finally got a reply from prefur of a note I sent her a few days ago. She said they were changing phone numbers recently and that was probably why my calls did not get through. I told her I wanted a refund minus the cost of the jaw they ordered of course and her exact words were:

"If you'd like a refund I will be happy to tell him. But currently he does not have the funds to give a refund, so you would have to wait until funds are available to him again :( "

So basically they spent my money...which is completely messed up. I told her that when he can send me my refund as soon as possible to [my paypal] and such. Kinda makes me more upset though that they spent it, probably not even on fursuit supplies. Well, hopefully they send it now that she knows I want it and I gave her my paypal.
 

EDIT (July 10th)

Been meaning to update this but I kept forgetting. Esh finally started posting stuff up on his Facebook. On June 1st he said that on May 1st  (a month earlier and now we are hearing about it?) that Avsun dissolved. He said that they got a divorce and is trying to continue on all the commissions. You can clearly see that people are looking for updates but he is not responding directly which is a little frustrating. I even heard news that he finished a body suit, said he was going to send it but never ended up doing it. I contacted Prefur and she said she could not do much since she was miles away. In a certain wall post he said "Flicker is next in cue" when the owner of flicker was asking for a reply so it seems he must be ignoring her. I have no clue what is going on with him, but at least we are hearing something about him instead of just completely running off. If you want to get in touch with him, I advise trying to get to him through his facebook. I understand he must be going through a hard time with his marriage ending and all but if he at least stayed in clear contact people would be a lot more understanding. 

EDIT (July 31st) 

I think by now I have lost all respect and patience for them. Just a few days ago, Esh Avsun had deleted his facebook which was the ONLY hope in contacting him. A lot of people are mad. They completely abandoned their FA, DA, and LiveJournal account and I think also their emails. I sent a note to Prefur asking her about why he deleted his FB and if there is a chance of contacting him. It seems she is now our only way in getting some news from them. I am almost mad that she is not taking responsibility, they were HER assitance, SHE told me to commission them on the FA forums on a thread I created and SHE advertised them, bringing in the majority of the customers. I would not be in this mess if it was for her, and I have been hearing that she is also creating some problems with her commissioners. 
[identity profile] kium.livejournal.com
Who: Avsun Mascots

What: Fursuit Head Commission

Where: www.furaffinity.net/user/avsun/

I am sure some of you have been hearing about the new fursuit makers who have been having an increase in a bad reputation. 

Around November I was looking for somebody to commission a fursuit head by and Prefur pointed me to them on a thread on the FA forums. At that time they seemed professional and I did not see anything bad on their profile and such so I decided to go with them. We corresponded over E-mail about the options and costs and they seemed like very nice people. I commissioned them for a head with resin eyes and resin moving jaw which came out to $550. The down payment was $167 and the monthly payments were $77. I asked for completion in May to be in time for a upcoming convention in June that I would like to have the fursuit in time for. They said they could make it in time. 
 
Whenever I sent money over I would first send them an email, saying it is on the way soon and after I sent it I would send another email making them aware that I had already sent it. I kept every email and recorded the date of the payments sent. 
 
Everything was going fine for a while with regular emails with questions and other things but then in January when I was asking them about when they would ask for measurements they said they would do that when it gets closer to construction. I thought this was a bit strange because usually the down payment is used to buy for the basic supplies to begin construction. 
 
When April came I noticed that most of my emails were going unanswered and then saw that other people were starting to have other problems with them too. Some of them were past their due dates by weeks, some even a few months. They said something about how they moved and their internet was not up yet. I posted a journal on FurAffinity about the situation and how I was getting nervous and some other stuff.
 
The journal is here: 
 
As you can see in the comments section Blarmajin had made me aware that there had been postings on Artists_Beware. She sent me the link but for some unknown reason I could not view it at the time so she sent it to me via note. After reading the article I started to get even more nervous and tried to contact them again but I kind of gave them the benefit of the doubt and thought about how every artist goes through a time when keeping up with commissions due to personal events happens some time. 
 
They uploaded a few journals about what was going on and some of them were surprisingly personal. A lot of people it was strange to spill out that much information to commissions for excuses. The last journal they posted was about how they moved their studio and were trying to settle in. I congratulated them, hoping that now that they are moved in they would finally reply to emails but as the time went on comments started to appear on the same journal of people looking for their WIP pictures and updates. 
 
By this time I was getting spooked and emailed them about getting a refund. Nothing. I then emailed Prefur since I know she knew them personally and she gave me their number. I was a little wary about calling them as it is hard to keep a record of the conversation like email but I figured if it is the only way I can contact them I might as well. When i first called I got the answering machine but Esh, one of the owners of avsun, called me back. I told him I was considering getting a refund due to recent events and he told me if I wanted to I could get a 100% refund since no labor had gone into my commission yet. He then went on (for a long time, a very talkative guy) about if I still wanted to go on with the commission they could also make me free handpaws and make sure that it comes in time for the convention. I thought that maybe the free handpaws thing was a way to try to get me to stay with them and I probably should of gone with the refund but I figured with the time left to the convention even if I did get my refund it would be impossible to find another fursuit maker who is open willing to do an order in that amount of time. 
 
After that we communicated over text (since the internet was still out apparently ) and he said that they were going to order my jaw for the head. On the first Saturday of May they ordered it. I checked in a few times and Esh said that the jaw was going to come in on the 13th and he would text me as soon as they get it and would keep in touch.
 
I have heard nothing since. I sent them texts, called them, sent e-mails and notes and still nothing. The calls seemed to go straight to the answering machine or get the lady saying the number you are calling is unavailable at this time, so it is a possibility that their phone line could be down. Yesterday (May 29th) I sent an e-mail to their quotes email, Esh's email, Sarlune's email, and Prefur's email pretty much demanding for a reply and updates. I was patient with them at first but this is getting absurd and I am starting to get aggravated. The convention is in 19 days and I am starting to pull my hair out with stress. They better clean up their act soon. I should of just gone with the refund when I could of. 
 
Just do not commission them.


EDIT (May 31st)
I finally got a reply from prefur of a note I sent her a few days ago. She said they were changing phone numbers recently and that was probably why my calls did not get through. I told her I wanted a refund minus the cost of the jaw they ordered of course and her exact words were:

"If you'd like a refund I will be happy to tell him. But currently he does not have the funds to give a refund, so you would have to wait until funds are available to him again :( "

So basically they spent my money...which is completely messed up. I told her that when he can send me my refund as soon as possible to [my paypal] and such. Kinda makes me more upset though that they spent it, probably not even on fursuit supplies. Well, hopefully they send it now that she knows I want it and I gave her my paypal.
 

EDIT (July 10th)

Been meaning to update this but I kept forgetting. Esh finally started posting stuff up on his Facebook. On June 1st he said that on May 1st  (a month earlier and now we are hearing about it?) that Avsun dissolved. He said that they got a divorce and is trying to continue on all the commissions. You can clearly see that people are looking for updates but he is not responding directly which is a little frustrating. I even heard news that he finished a body suit, said he was going to send it but never ended up doing it. I contacted Prefur and she said she could not do much since she was miles away. In a certain wall post he said "Flicker is next in cue" when the owner of flicker was asking for a reply so it seems he must be ignoring her. I have no clue what is going on with him, but at least we are hearing something about him instead of just completely running off. If you want to get in touch with him, I advise trying to get to him through his facebook. I understand he must be going through a hard time with his marriage ending and all but if he at least stayed in clear contact people would be a lot more understanding. 

EDIT (July 31st) 

I think by now I have lost all respect and patience for them. Just a few days ago, Esh Avsun had deleted his facebook which was the ONLY hope in contacting him. A lot of people are mad. They completely abandoned their FA, DA, and LiveJournal account and I think also their emails. I sent a note to Prefur asking her about why he deleted his FB and if there is a chance of contacting him. It seems she is now our only way in getting some news from them. I am almost mad that she is not taking responsibility, they were HER assitance, SHE told me to commission them on the FA forums on a thread I created and SHE advertised them, bringing in the majority of the customers. I would not be in this mess if it was for her, and I have been hearing that she is also creating some problems with her commissioners. 
[identity profile] viothefoxbird.livejournal.com
See my other Avsun post for more details. artists-beware.livejournal.com/448560.html

At this point, I'm really just wanting a refund from Avsun, as Syber/AzureCoyote is offering to work out something with me, and honestly? I'd rather have a bodysuit from a known maker, and trusted friend who made my partial that the bodysuit will go to!

As of right now, nowhere in Avsun's journals or emails to me does it say that the 30% deposit was non-refundable. (I've screen-shoted this from their journal in case they change it.) Is there something I'm missing? If they have not spent it on materials (which I heavily doubt they have), am I eligible for a refund? I have not asked them about one yet, since they have not replied to my emails at all still, almost 5 months now (even though their most recent email to me was ended with "I promise we will never be out of reach during business hours!" Yes, that's really working, since I've sent 2 emails since. *sarcasm* )

I'm really just wanting a refund right now.

In.. better news I suppose? According to their journal header, they're not accepting more commissions. That's good. They're starting to listen to us.
[identity profile] viothefoxbird.livejournal.com
See my other Avsun post for more details. artists-beware.livejournal.com/448560.html

At this point, I'm really just wanting a refund from Avsun, as Syber/AzureCoyote is offering to work out something with me, and honestly? I'd rather have a bodysuit from a known maker, and trusted friend who made my partial that the bodysuit will go to!

As of right now, nowhere in Avsun's journals or emails to me does it say that the 30% deposit was non-refundable. (I've screen-shoted this from their journal in case they change it.) Is there something I'm missing? If they have not spent it on materials (which I heavily doubt they have), am I eligible for a refund? I have not asked them about one yet, since they have not replied to my emails at all still, almost 5 months now (even though their most recent email to me was ended with "I promise we will never be out of reach during business hours!" Yes, that's really working, since I've sent 2 emails since. *sarcasm* )

I'm really just wanting a refund right now.

In.. better news I suppose? According to their journal header, they're not accepting more commissions. That's good. They're starting to listen to us.
[identity profile] viothefoxbird.livejournal.com
See my other Avsun post for more details. artists-beware.livejournal.com/448560.html

At this point, I'm really just wanting a refund from Avsun, as Syber/AzureCoyote is offering to work out something with me, and honestly? I'd rather have a bodysuit from a known maker, and trusted friend who made my partial that the bodysuit will go to!

As of right now, nowhere in Avsun's journals or emails to me does it say that the 30% deposit was non-refundable. (I've screen-shoted this from their journal in case they change it.) Is there something I'm missing? If they have not spent it on materials (which I heavily doubt they have), am I eligible for a refund? I have not asked them about one yet, since they have not replied to my emails at all still, almost 5 months now (even though their most recent email to me was ended with "I promise we will never be out of reach during business hours!" Yes, that's really working, since I've sent 2 emails since. *sarcasm* )

I'm really just wanting a refund right now.

In.. better news I suppose? According to their journal header, they're not accepting more commissions. That's good. They're starting to listen to us.
[identity profile] demons-haven101.livejournal.com
I just recently received an e-mail from Esh Avsun. This is what the e-mail said:

Hey There-
   We received your Toothless foambase- he looks great! However, we just learned from Prefur that we couldn't get in touch with the artist selling the eyes- so we will have to refund your 35.00. However, commissioners are a bit wary to send payments right now due to the delays, so it may be just a little bit longer before we can get that refund to you. Prefur also sent a baggy of little black horns she handmade for Toothless- they are super cute! We have spoken about your commission and would like to offer you a free foambase for your trouble- in which case, we would wait a bit longer until Prefur gets here (she is visiting to help us catch up) and then we'd send Toothless and the additional foam head together. Let us know what you'd like to do. We'll send photos of him to you today! Thank you so much for your patience and understanding and have a great day!!

--
Avsun Mascots

Now, first of all it was 25.00$ for toony eyes that I had originally paid for, so I'm not sure where the 35.00 came from. Now here is the question that I have. Should I give them another chance or just ask them to send me the head? (Which doesn't really match toothless all that much, but that is alright I suppose.)
[identity profile] demons-haven101.livejournal.com
I just recently received an e-mail from Esh Avsun. This is what the e-mail said:

Hey There-
   We received your Toothless foambase- he looks great! However, we just learned from Prefur that we couldn't get in touch with the artist selling the eyes- so we will have to refund your 35.00. However, commissioners are a bit wary to send payments right now due to the delays, so it may be just a little bit longer before we can get that refund to you. Prefur also sent a baggy of little black horns she handmade for Toothless- they are super cute! We have spoken about your commission and would like to offer you a free foambase for your trouble- in which case, we would wait a bit longer until Prefur gets here (she is visiting to help us catch up) and then we'd send Toothless and the additional foam head together. Let us know what you'd like to do. We'll send photos of him to you today! Thank you so much for your patience and understanding and have a great day!!

--
Avsun Mascots

Now, first of all it was 25.00$ for toony eyes that I had originally paid for, so I'm not sure where the 35.00 came from. Now here is the question that I have. Should I give them another chance or just ask them to send me the head? (Which doesn't really match toothless all that much, but that is alright I suppose.)
[identity profile] demons-haven101.livejournal.com
I just recently received an e-mail from Esh Avsun. This is what the e-mail said:

Hey There-
   We received your Toothless foambase- he looks great! However, we just learned from Prefur that we couldn't get in touch with the artist selling the eyes- so we will have to refund your 35.00. However, commissioners are a bit wary to send payments right now due to the delays, so it may be just a little bit longer before we can get that refund to you. Prefur also sent a baggy of little black horns she handmade for Toothless- they are super cute! We have spoken about your commission and would like to offer you a free foambase for your trouble- in which case, we would wait a bit longer until Prefur gets here (she is visiting to help us catch up) and then we'd send Toothless and the additional foam head together. Let us know what you'd like to do. We'll send photos of him to you today! Thank you so much for your patience and understanding and have a great day!!

--
Avsun Mascots

Now, first of all it was 25.00$ for toony eyes that I had originally paid for, so I'm not sure where the 35.00 came from. Now here is the question that I have. Should I give them another chance or just ask them to send me the head? (Which doesn't really match toothless all that much, but that is alright I suppose.)
[identity profile] demons-haven101.livejournal.com

Who: Avsun Mascots

Where: http://avsun.livejournal.com/   http://avsun.deviantart.com/   http://www.furaffinity.net/user/avsun/

What: Foam head base of a toothless look-alike (without the newt features).

My side of the story: I had sent a question e-mail about a foam head base on September 14th, got it worked out and a quote for 125$ on the 15th. I sent them a down payment on September 15th 2010, they had confirmed that I had a spot on the list. On September 17th 2010, I sent them the rest of the payment seeing as how communication was still good. They said they would have it done "around next month." So I assume that meant by the end of October to mid November some time, perfectly fine by me.
On the 18th, I got a mass e-mail about a new paypal address to send money to, but had already sent my money to the first. They said in the e-mail this would be fine. I heard nothing from them until October 3rd. This was another mass e-mail, only this time about mass e-mails and how we are not to reply to those. I hadn’t heard anything from them until I sent an e-mail asking them about the status on November 8th.
Got reply on the 9th with a picture of the head concept and saying they moved on with the project anyhow. They had mentioned getting glass eyes, which would in turn have me send them more money. Turns out this fell through and I did not send them more money, so they were going to stick with the regular toony eyes I opted for in the first place.  
A few e-mails went back and forth and communication was fair until December 21st, which was only them replying to the LJ comments I posted on one of their posts. This was them giving me their phone number, yet again. I waited patiently, attempted to call them once or twice without being able to connect through.
I sent them another e-mail on February 5th 2011, asking them about my commission, it being far past due. I got no reply. I send them another e-mail on March 1st, asking yet again. I have yet to hear from them.

I never got any e-mails explaining the delays that others have gotten, so I have been left entirely in the dark. I have filed a dispute through paypal, though it is indeed too late. It still gives them record that this person is not providing product for payment. I also called paypal, asking them what could be done. They have told me that there is an “internal investigation” going on for this person, seeing as others have filed as well. Seeing as others have filed, the gentleman on the phone had told me that it MAY be possible to get my money back due to their track record. I honestly doubt I have much of a chance to get my money back in any way, but I will certainly be trying.  

Proof: http://www.flickr.com/photos/62066370@N02/

Edit: I broke up the paragraphs to maybe make it easier to read for some people.

[identity profile] demons-haven101.livejournal.com

Who: Avsun Mascots

Where: http://avsun.livejournal.com/   http://avsun.deviantart.com/   http://www.furaffinity.net/user/avsun/

What: Foam head base of a toothless look-alike (without the newt features).

My side of the story: I had sent a question e-mail about a foam head base on September 14th, got it worked out and a quote for 125$ on the 15th. I sent them a down payment on September 15th 2010, they had confirmed that I had a spot on the list. On September 17th 2010, I sent them the rest of the payment seeing as how communication was still good. They said they would have it done "around next month." So I assume that meant by the end of October to mid November some time, perfectly fine by me.
On the 18th, I got a mass e-mail about a new paypal address to send money to, but had already sent my money to the first. They said in the e-mail this would be fine. I heard nothing from them until October 3rd. This was another mass e-mail, only this time about mass e-mails and how we are not to reply to those. I hadn’t heard anything from them until I sent an e-mail asking them about the status on November 8th.
Got reply on the 9th with a picture of the head concept and saying they moved on with the project anyhow. They had mentioned getting glass eyes, which would in turn have me send them more money. Turns out this fell through and I did not send them more money, so they were going to stick with the regular toony eyes I opted for in the first place.  
A few e-mails went back and forth and communication was fair until December 21st, which was only them replying to the LJ comments I posted on one of their posts. This was them giving me their phone number, yet again. I waited patiently, attempted to call them once or twice without being able to connect through.
I sent them another e-mail on February 5th 2011, asking them about my commission, it being far past due. I got no reply. I send them another e-mail on March 1st, asking yet again. I have yet to hear from them.

I never got any e-mails explaining the delays that others have gotten, so I have been left entirely in the dark. I have filed a dispute through paypal, though it is indeed too late. It still gives them record that this person is not providing product for payment. I also called paypal, asking them what could be done. They have told me that there is an “internal investigation” going on for this person, seeing as others have filed as well. Seeing as others have filed, the gentleman on the phone had told me that it MAY be possible to get my money back due to their track record. I honestly doubt I have much of a chance to get my money back in any way, but I will certainly be trying.  

Proof: http://www.flickr.com/photos/62066370@N02/

Edit: I broke up the paragraphs to maybe make it easier to read for some people.

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