[identity profile] paradedemon.livejournal.com
I don't know if this is me just being paranoid, as I'm new to the business world for items needing to be shipped, and quite worried about messing up and possibly getting negative reputation.

I ship with USPS and will provide the express and priority mail shipping rate from their online price calculator when the shipping price is requested, but I'm a bit confused for when shipping is more expensive than the estimate from online I normally pay out-of-pocket with money from the sale itself, but what do I do when I accidentally overcharge the customer? (I luckily haven't done this yet, I have accidentally undercharged) Also, how can I make sure my shipping estimates are fully accurate?

I'm just really worried about keeping a good reputation for when I sell more / offer commissions more, and I want my reputation to be correct. (As I've seen overcharging on shipping being a problem in some bewares, but not the main point normally.)

I purchase the boxes at the post office when going out to ship, if that makes a difference.

Thank you in advance for any responses!
[identity profile] marblestheskunk.livejournal.com
About a month and a half ago I commissioned a badge and ref sheet from an artist doing PWYW commissions, I paid $25 on june 29th for a simple ref sheet and a traditional badge.

Everything went fine, she finished my ref sheet and then the badge. The badge was posted on July 9th.

I waited a while for her to ship it and then noted her on august 2nd: http://www.iaza.com/work/120906C/iaza18088377550800.png

She promptly resonded and said it would be mailed after she got off work also on august 2nd: http://www.iaza.com/work/120906C/iaza18088336394700.png

I then waited and waited and the badge never came, I decided that I would poke her to see if I could find out where it was on august 25th: http://www.iaza.com/work/120906C/iaza18088356788100.png


She responded and said that it was indeed shipped a few weeks ago and she would check: http://www.iaza.com/work/120906C/iaza18088346138100.png

Thats the last I heard from her..

The badge still has not arrived and its been over a month since it was shipped, I'd imagine it would be here by now, we are both in the USA

I sent her a message today asking about it again, no response yet.

Just curious as to what I should do about this?

My friend told me that she also got a badge in early november and did not get it until early feb or so...so I am not completely sure, but if she said she shipped it I can imagine it would not be here.

Thanks.
[identity profile] kandiipanda.livejournal.com
Well, I print my own return address labels from home which have my personal address. I just printed out a new batch and have been thinking about the idea of making a new set with my commission/artist name

I'd like to do labels with my logo (because somehow, little pictures of Pokemon doesn't scream "professional" to me) and the name "Pandamonium Creations" instead of my personal name. But...what address should I use?

I was originally just going to do my home address, but I'm starting to get a little paranoid about that. I don't have a P.O. box, but I'll get one if it'd be safer/more professional.

Or am I just being silly and should stick with my personal name and address for mailing out commissions?
*Note: I never recieve things under my commission name, so this would purely be for return address purposes (Though if I got a PO box I would start using that for my other things, of course)*
[identity profile] kandiipanda.livejournal.com
Well, I print my own return address labels from home which have my personal address. I just printed out a new batch and have been thinking about the idea of making a new set with my commission/artist name

I'd like to do labels with my logo (because somehow, little pictures of Pokemon doesn't scream "professional" to me) and the name "Pandamonium Creations" instead of my personal name. But...what address should I use?

I was originally just going to do my home address, but I'm starting to get a little paranoid about that. I don't have a P.O. box, but I'll get one if it'd be safer/more professional.

Or am I just being silly and should stick with my personal name and address for mailing out commissions?
*Note: I never recieve things under my commission name, so this would purely be for return address purposes (Though if I got a PO box I would start using that for my other things, of course)*
[identity profile] elphane-uk.livejournal.com
Hi, I'm after a bit of advice.

I'm new to commissioning artists.  Just over a month ago I commissioned an artist on another LJ community for a badge. I paid upfront and it was done in a few days, and I ok'ed it and sent my address for it to be mailed out.  Now the artist is in the US, and I am in the UK, so I am aware it would take a while to arrive, but a t shirt I ordered from the US two weeks ago arrived today, so I'm a little worried about my badge.

Now the artists never actually sent me an email stating that she had mailed my badge, just that if I liked what she had done she'd mail it in the next few days.  I don't want to be a bad commissioner so is it too soon to ask the artist if she has mailed my badge or should I wait a while longer?
[identity profile] linksage.livejournal.com
Hey all; quick question. I sent my first commission through the mail today and asked at the post office for delivery confirmation (I admit I really don't have any experience at all with mailing things aside from drop it in the blue box or in the mailbox at the end of the driveway). I was told I'd have to send it certified.

I was a little surprised to see that the certified mail fee is $2.95. Is that normal? (Postage was $1.10 as I was sending it in a large envelope, but that I was expecting). Everything I've read says that Delivery Confirmation is less than a dollar.

I've always been so confused/intimidated by the mail system. x_x I don't really mind eating the cost this time as the commissioner tipped me a couple dollars anyway, but for future reference, is there a better/cheaper way to track or otherwise provide your commissioner with proof that their purchase is on its way?
[identity profile] linksage.livejournal.com
Hey all; quick question. I sent my first commission through the mail today and asked at the post office for delivery confirmation (I admit I really don't have any experience at all with mailing things aside from drop it in the blue box or in the mailbox at the end of the driveway). I was told I'd have to send it certified.

I was a little surprised to see that the certified mail fee is $2.95. Is that normal? (Postage was $1.10 as I was sending it in a large envelope, but that I was expecting). Everything I've read says that Delivery Confirmation is less than a dollar.

I've always been so confused/intimidated by the mail system. x_x I don't really mind eating the cost this time as the commissioner tipped me a couple dollars anyway, but for future reference, is there a better/cheaper way to track or otherwise provide your commissioner with proof that their purchase is on its way?
[identity profile] linksage.livejournal.com
Hey all; quick question. I sent my first commission through the mail today and asked at the post office for delivery confirmation (I admit I really don't have any experience at all with mailing things aside from drop it in the blue box or in the mailbox at the end of the driveway). I was told I'd have to send it certified.

I was a little surprised to see that the certified mail fee is $2.95. Is that normal? (Postage was $1.10 as I was sending it in a large envelope, but that I was expecting). Everything I've read says that Delivery Confirmation is less than a dollar.

I've always been so confused/intimidated by the mail system. x_x I don't really mind eating the cost this time as the commissioner tipped me a couple dollars anyway, but for future reference, is there a better/cheaper way to track or otherwise provide your commissioner with proof that their purchase is on its way?
[identity profile] ormspryde.livejournal.com
Just to clarify, it *is* usual for buyers to be responsible for customs fees when buying internationally, isn't it? I've had a few people ask me about marking items as gifts on customs forms, or putting a lower price than what they paid for it, but I refuse to, as I have no desire to make trouble for myself.

Thoughts?
[identity profile] nnoitorah.livejournal.com
I'm in need of a little advice.

I recently purchased a pre-made fursuit partial from a seller (who I will not name at the moment). I was charged $35 to ship this within the US, and paid the amount in full straight away.

Now, the package has arrived and the amount stickered on the box is $10.74. It had delivery confirmation which is like...70 cents? The box was an old reused box, and the packing was just wadded up shopping bags. Clearly no money was spent on packaging at all.

I want to ask: is this fair or decent business practice? I find it very dishonest and scammy. Certainly I don't expect the price to be the exact total on the box but this is WAY over. I know the auction didn't end for as much as the seller would like, but I don't think that's any excuse either.

This isn't the only problem I've had with this seller either. I originally sent the full total right after receiving the shipping quote - the auction total plus the shipping, as asked for. The seller then replied to me "you forgot the Paypal fee. You owe me [about]$17, send that too". I was obviously taken aback as this was mentioned nowhere and it's against the Paypal ToS. It took a fair bit of arguing to have this Paypal fee dropped, even after a threat to "just include it in the shipping" (which would have bumped the shipping up a further $17!). Those quotes are paraphrased but very close to the originals, by the way.

At this point I really want to complain to the seller about this but I'd rather hear some opinions on it first - as well as what might be a good thing to say if I do raise the issue. Thanks!

Edit: I may as well add in that this person has been featured on A_B several times, including very recently. Sadly the recent post appeared after I had purchased and paid, and I hadn't seen the old tag, or I may have thought twice about buying. :/ I have now emailed them asking about the charges to see what answer they give me.
[identity profile] nnoitorah.livejournal.com
I'm in need of a little advice.

I recently purchased a pre-made fursuit partial from a seller (who I will not name at the moment). I was charged $35 to ship this within the US, and paid the amount in full straight away.

Now, the package has arrived and the amount stickered on the box is $10.74. It had delivery confirmation which is like...70 cents? The box was an old reused box, and the packing was just wadded up shopping bags. Clearly no money was spent on packaging at all.

I want to ask: is this fair or decent business practice? I find it very dishonest and scammy. Certainly I don't expect the price to be the exact total on the box but this is WAY over. I know the auction didn't end for as much as the seller would like, but I don't think that's any excuse either.

This isn't the only problem I've had with this seller either. I originally sent the full total right after receiving the shipping quote - the auction total plus the shipping, as asked for. The seller then replied to me "you forgot the Paypal fee. You owe me [about]$17, send that too". I was obviously taken aback as this was mentioned nowhere and it's against the Paypal ToS. It took a fair bit of arguing to have this Paypal fee dropped, even after a threat to "just include it in the shipping" (which would have bumped the shipping up a further $17!). Those quotes are paraphrased but very close to the originals, by the way.

At this point I really want to complain to the seller about this but I'd rather hear some opinions on it first - as well as what might be a good thing to say if I do raise the issue. Thanks!

Edit: I may as well add in that this person has been featured on A_B several times, including very recently. Sadly the recent post appeared after I had purchased and paid, and I hadn't seen the old tag, or I may have thought twice about buying. :/ I have now emailed them asking about the charges to see what answer they give me.
[identity profile] nnoitorah.livejournal.com
I'm in need of a little advice.

I recently purchased a pre-made fursuit partial from a seller (who I will not name at the moment). I was charged $35 to ship this within the US, and paid the amount in full straight away.

Now, the package has arrived and the amount stickered on the box is $10.74. It had delivery confirmation which is like...70 cents? The box was an old reused box, and the packing was just wadded up shopping bags. Clearly no money was spent on packaging at all.

I want to ask: is this fair or decent business practice? I find it very dishonest and scammy. Certainly I don't expect the price to be the exact total on the box but this is WAY over. I know the auction didn't end for as much as the seller would like, but I don't think that's any excuse either.

This isn't the only problem I've had with this seller either. I originally sent the full total right after receiving the shipping quote - the auction total plus the shipping, as asked for. The seller then replied to me "you forgot the Paypal fee. You owe me [about]$17, send that too". I was obviously taken aback as this was mentioned nowhere and it's against the Paypal ToS. It took a fair bit of arguing to have this Paypal fee dropped, even after a threat to "just include it in the shipping" (which would have bumped the shipping up a further $17!). Those quotes are paraphrased but very close to the originals, by the way.

At this point I really want to complain to the seller about this but I'd rather hear some opinions on it first - as well as what might be a good thing to say if I do raise the issue. Thanks!

Edit: I may as well add in that this person has been featured on A_B several times, including very recently. Sadly the recent post appeared after I had purchased and paid, and I hadn't seen the old tag, or I may have thought twice about buying. :/ I have now emailed them asking about the charges to see what answer they give me.
[identity profile] diprotodontia.livejournal.com
Long story short, I shipped out a commission to someone overseas, and it hasn't arrived.

The shipping was $10 and I underquoted the shipping price to begin with, so I wound up having to pay for nearly half of it out of pocket. I feel terrible that the commission hasn't arrived, but I'm not sure what to do. Insurance wasn't placed on the package and I haven't had it returned to me yet.

I offered to replace the item for free if they paid shipping costs, but they said that they weren't able to afford that right now, which I understand. But I got the impression that they wanted a refund, and I can't really afford to do that myself, especially not after paying so much of the original shipping costs out of pocket.

Ergh. I don't know what to do or say to them. I don't want them to feel like they've been ripped off, but I can't really control the postal service. I probably should have put insurance on it, but that would have been additional costs that I wouldn't have had covered by the commissioner, so er. I feel really stuck. I want to be fair but I am also struggling financially lately and I can't afford to pay for additional supplies AND another $10 of shipping to replace their item in total and I definitely can't afford a refund.
[identity profile] diprotodontia.livejournal.com
Long story short, I shipped out a commission to someone overseas, and it hasn't arrived.

The shipping was $10 and I underquoted the shipping price to begin with, so I wound up having to pay for nearly half of it out of pocket. I feel terrible that the commission hasn't arrived, but I'm not sure what to do. Insurance wasn't placed on the package and I haven't had it returned to me yet.

I offered to replace the item for free if they paid shipping costs, but they said that they weren't able to afford that right now, which I understand. But I got the impression that they wanted a refund, and I can't really afford to do that myself, especially not after paying so much of the original shipping costs out of pocket.

Ergh. I don't know what to do or say to them. I don't want them to feel like they've been ripped off, but I can't really control the postal service. I probably should have put insurance on it, but that would have been additional costs that I wouldn't have had covered by the commissioner, so er. I feel really stuck. I want to be fair but I am also struggling financially lately and I can't afford to pay for additional supplies AND another $10 of shipping to replace their item in total and I definitely can't afford a refund.
[identity profile] diprotodontia.livejournal.com
Long story short, I shipped out a commission to someone overseas, and it hasn't arrived.

The shipping was $10 and I underquoted the shipping price to begin with, so I wound up having to pay for nearly half of it out of pocket. I feel terrible that the commission hasn't arrived, but I'm not sure what to do. Insurance wasn't placed on the package and I haven't had it returned to me yet.

I offered to replace the item for free if they paid shipping costs, but they said that they weren't able to afford that right now, which I understand. But I got the impression that they wanted a refund, and I can't really afford to do that myself, especially not after paying so much of the original shipping costs out of pocket.

Ergh. I don't know what to do or say to them. I don't want them to feel like they've been ripped off, but I can't really control the postal service. I probably should have put insurance on it, but that would have been additional costs that I wouldn't have had covered by the commissioner, so er. I feel really stuck. I want to be fair but I am also struggling financially lately and I can't afford to pay for additional supplies AND another $10 of shipping to replace their item in total and I definitely can't afford a refund.
[identity profile] sigilgoat.livejournal.com
Mod repost due to OP's failure to edit their post to remove comment screening.

Link to screenshot of original post including comments: http://img851.imageshack.us/img851/3313/artistsbewarekumoswhati.png

Links provided by OP:
Kumos Userpage - http://www.furaffinity.net/user/kumos/
Tail purchased - http://www.furaffinity.net/view/6103168/
[identity profile] sigilgoat.livejournal.com
Mod repost due to OP's failure to edit their post to remove comment screening.

Link to screenshot of original post including comments: http://img851.imageshack.us/img851/3313/artistsbewarekumoswhati.png

Links provided by OP:
Kumos Userpage - http://www.furaffinity.net/user/kumos/
Tail purchased - http://www.furaffinity.net/view/6103168/
[identity profile] sigilgoat.livejournal.com
Mod repost due to OP's failure to edit their post to remove comment screening.

Link to screenshot of original post including comments: http://img851.imageshack.us/img851/3313/artistsbewarekumoswhati.png

Links provided by OP:
Kumos Userpage - http://www.furaffinity.net/user/kumos/
Tail purchased - http://www.furaffinity.net/view/6103168/

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