If there are no "surprise" issues with the head for the buyer (like, something was not as advertised, or smell/smoke issues, a deadline for an event was missed due to late shipping, etc), and there was no agreement about returns/refunds, you don't owe the buyer one. In general I feel it would be good business to do so, if possible, provided you get the piece back as you sent it first and they haven't used it other than to try it on (wearing it to a party then returning it is a no-no). Because it is scary buying a costume online when you can't try it on first, and I think a lot of buyers would be reassured if sending it back were an option. But you do not owe it to them.
I do agree that if paying you took time then a similar time period for refunding is okay in this scenario even if not ideal, though they need to send you the head back ASAP.
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timeasmymeasure
no subject
Date: 2013-07-14 03:45 am (UTC)In general I feel it would be good business to do so, if possible, provided you get the piece back as you sent it first and they haven't used it other than to try it on (wearing it to a party then returning it is a no-no). Because it is scary buying a costume online when you can't try it on first, and I think a lot of buyers would be reassured if sending it back were an option. But you do not owe it to them.
I do agree that if paying you took time then a similar time period for refunding is okay in this scenario even if not ideal, though they need to send you the head back ASAP.