[identity profile] pastelpirate.livejournal.com
Hi there!

I need advice on a small issue I've come across that I've never had to deal with before. This seemed like the right place to come, because the community here is so knowledgeable on how the postal service works.

Recently, I ordered an item from an artist's online shop. It was marked as shipped on September 16th. It is now October 14th, almost a month later, and it hasn't arrived. It was shipping within the United States in an envelope with no tracking, between two states that are both located on the east coast. You might know that a serious hurricane recently tore through the area, but I believe the item should have arrived well in advance to the storm, as it hit just last weekend.

Thus, I'm under the impression that the postal service has lost the envelope. It was intended as a gift, so I'm a little concerned.

So, I'm here to ask: what can be done to locate packages or envelopes that are lost?

Note that the artist is not responsible for lost or stolen packages/envelopes. Things like this happen sometimes, and this is a question of what to do when it does happen, not a critique of the artist or anything!

Thank you! <3

EDIT: Emailed the artist to find out through which service the item was shipped. I'm now working to recover it and they've offered to help, so this can be deleted or marked as resolved or whatever needs to be done!

Now, I'll answer my own question for anyone who might happen to see this and be wondering this themselves.

If a package or envelope is misplaced, the USPS offers a missing mail recovery program. You can submit a request to have the missing package searched for. [link]
[identity profile] domovoii.livejournal.com
I claimed a head from a fursuit sales group last month, and finished paying it off on the 8th or 9th. They emailed me to confirm the shipping address and everything, but the next day I realized that I wasn't going to be at my home for the next few days, and wanted to know if they'd sent it out. Email sat without a response for 4 days before I nudged them again. They said they left it with a relative to send out, and that they'd call and ask about it... But they said later (last night) that they got no answer but 'believed it was sent out', and that they would give me a tracking number. But that doesn't add up? I'm nervous that it was sent out already and possibly snatched, or they're lying about it. What do I do now? Do I just wait???
[identity profile] arinaca.livejournal.com
Quick question that I hope someone might know. My partner and I are looking at doing a chargeback on a fursuit maker who hasn't been communicating or updating with us for some time now. Unfortunately the payments were all sent around April-July last year. Obviously this is way out of the ordinary window for a chargeback. My partner has called both his bank and PayPal, which both said they couldn't do anything (bank because it wasn't fraudulent, PayPal because it was outside chargeback window.) I was wondering if anyone has been successful in disputing old transfers before or if we really are out of luck with this one and will have to chalk it up to a very expensive loss :/ I'm hoping someone here knows the right things to say to either bank or PayPal to get our $2k back.
[identity profile] laughsatthunder.livejournal.com
Hello all,

So exactly a month ago I commissioned an artist for a badge that would be delivered in time for Anthrocon. They told me to follow their group chat on Telegram (which I rarely use) or Twitter (where they barely post) so I could find them at the con. After paying they promptly completed the art and sent me a screenshot of it instead of the full image, then posted the full image online.

Anthrocon comes and they say they're there for Friday and Saturday. I don't see them on Friday and they do not post anywhere about being there/delivering commissions on Friday; Saturday I was in suit for almost all of the day so I did not have my phone on me. A friend who also commissioned them for a badge got a text from them about going to the Westin to pick up their badge and came back later wearing it. I didn't know they had commissioned the same artist as them so I got excited and asked where the artist was, their response was in the lobby.
I took the skywalk over to the lobby only to not see them anywhere, however someone with lots of badges ended up complimenting my suit and I thought it was them. I ended up sitting and waiting for ~20 minutes before leaving. My fursuit is my fursona, the character on the badge, so there was no reason for them to not see me and approach me for delivery.

I checked Telegram and they later posted about going up to a room where they were reportedly delivering the last of the badges before leaving. I haul myself back there to find out they're not there. Okay.

After this there has been no posts about delivery or having badges mailed out. I checked their social media handles and FurAffinity only to discover them taking on more commissions but nothing about the missed badges (which from their photo there were 5-6). I sent them an e-mail on Sunday evening (7/10) about the badge and haven't received a response even with them posting on FA.

What should I do at this point? Do I just move on with my losses and just take the digital artwork piece as "finished" or should I send them another e-mail since it says on their page that they don't do notes? Should I file a PayPal claim to get their attention?
[identity profile] kayla-na.livejournal.com
I'm kind of having this dilemma atm. I've commissioned an artist back in March of this year for a quick art piece. I've commissioned said artist before, and never really had a problem with them before on terms of business. This latest commission though, I've been waiting for a while. Like, two months. And I didn't see my name on their que list. So in May, I poked the artist and inquired about an update about my commission. My note was read on FA, but I got no reply for like a week.

After a week, I poked them again, asking if everything is ok, and that I asked again about my commission. They said stuff was going on in their personal life, and that they were working on it. Ok, no big deal. I know that life throws curve balls, but keeping your customers in the dark for two months makes one kind of worry.

My name gets added on their que list finally, and I just gave them space. Haven't seen any sort of update for another month, but said artist was apparently updating their tumblr, and they accepted another round of commissions when I saw no sort of progress on mine (Like, I didn't see anything/proof that mine was being worked on).

So, I kind of just got fed up after this point, and politely asked for my money back, because with the stuff going on in her personal life, and the lack of updates, I just wanted to cut my loss of time and just take my business elsewhere with my refunded money. She read my note, didn't reply, but two days later, my commission suddenly shows up in her gallery.

It's not what I originally wanted, but I didn't specify clearly after rechecking my description (I wanted my character clothed, and sent her drawings of him in clothes in the original journal, but I sent another ref I forgot of my character in notes as well). My fault on this part commission description-wise, but I wanted my money back, I didn't even care about the art anymore.

Anyways, I'm asking the community if it's worth bringing this up to the artist about the whole not refunding, and immediately doing the commission after I asked for my money back, or just move on or..something. I'm a little frustrated at this point.
[identity profile] sawblade5.livejournal.com
A few months ago I commissioned an artist to do a badge for me. A very simple name badge on a reusable template in a way. I commissioned the Artist in Early March to be mailed after TFF. The badge was not shipped right after TFF so I asked the artist again and she told me it was now gonna be shipped after FWA. Just days before I was set to go to Wild Nights. I asked the artist again if the badge was ever shipped. She claimed it was shipped April 18th. The problem there was I never got the badge so I asked for a tracking number to see what happened to the badge. She didn't have a tracking number so I am guessing the artist never shipped it or it got lost in the mail. In early May I talked to the artist about this and she promised me to send a replacement copy in the mail and I would get a digital copy because I have not seen how the badge turned out. Finally after some back and forth talking and reminders I finally got a digital copy of my badge in mid-May with the promise and getting my actual badge sent in the mail ASAP. A few more weeks passed and I ask about when will she ship the badge to me. She is now giving me the excuse that she is always at work when the post office is open and does not have a chance to ship the badge. My patience has ran out on this issue and I want the Actual Copy of the badge mailed to me.

So what I paid for it was $10+$5 Shipping. The order is past the 45 day PayPal Dispute Limit so I can't dispute and buyer protection does not cover intangible items. She continues to take comissions as of this moment.

I am not ready to reveal the name of the problem artist as of yet.

So what do I need to do about this issue?
[identity profile] fromeyo.livejournal.com
This is my first time posting to Artist Beware's, so I hope I am following the correct proccedures for this. At the moment, I am only looking for advice, but I will post a beware if needed.

Situation explained beneath the cut )

Edit: Artist swiftly delivered a refund after contact through email was made, and handled themselves professionally throughout it. Beware will not be posted.
[identity profile] zzz-s.livejournal.com
I don't feel that this warrants a beware just yet, so I'm seeking advice on this situation. Apologies for any errors, this is my first post (though I'm a longtime lurker here).

I commissioned someone in early November of last year, for a custom design. I looked through the comments on the journal first, and saw that other people who had ordered customs received theirs within a day, so I didn't expect to wait very long.

The first red flag was that they asked me to send the money through Friends and Family. I probably should have dropped it at this point, but I figured they just didn't know that you're not supposed to do that for commissions and in the end I ended up checking the box for 'paying for goods and services'.

Fast forward a couple of months, they make a journal along the lines of 'comment if I owe you anything', another red flag to me but I guess it was possible that they accidentally deleted their to-do list. But looking at the comments I got even more worried, there were several people commenting along the lines of 'you owe me a custom from last year, i've waited a long time'. Still, I left a comment that they owed me a custom and they featured it, so I was at least acknowledged (the other comments were not featured or replied to). I did mention when I commented that I would be fine with a refund if they were unable to complete the work for any reason.

A couple months after that, I note them again to check in on how it's going because I've still gotten no indication of progress and they've been putting out adopts and personal art this whole time. They said that they had been in an art block but that they were getting better and would be starting owed art soon.

So I waited. Now in late May, I finally noted them asking for a refund if they haven't started yet. They say they can refund me and ask me how much I paid. As soon as I reply, I check out their page and there's a row of comments saying that they were hacked and someone changed their password so they can't log in, but that they can be contacted on a side account. So I resend the note to the side account. (I'm not saying they weren't hacked, but it seemed like pretty coincidental timing)...

A few days later they get their account back but still no response in terms of a refund. A week passes so I note them again, and this time they admit that they don't have the money and their adopts (only source of income) haven't been selling very well. So I'm trying to be accommodating and tell them that if it's easier for them to do the custom instead of refunding me, I'm fine with that too.

Fast forward to present time and they're saying that now their tablet is broken and they're going through some rough times (again, they don't note me directly about the situation, I only find out through their journals).

So at this point, do I just wait it out (I guess until they can get their tablet fixed)? I don't want to be an ass and keep bugging them about it but at the same time I've waited quite a while, and I've dealt with similar commissioners who keep coming up with excuses (but I don't exactly want to assume the excuses are lies, the artist might just be having an unlucky time and I don't want to make it worse)...

Any advice is much appreciated honestly ! Sorry this ended up being so long !! I'm the kind of person who hates conflict so I always want confirmation about what to do in situations like these.
[identity profile] pastelpirate.livejournal.com
Hey, guys!

I need advice.

A few days ago, I came across an artist in the tags on Tumblr and decided to commission them. I sent them a message, we discussed the details, and they said they would supply a sample sketch before accepting payment. I still haven't received the sketch; therefore, I haven't paid, either. All's well, right?

Last night, someone I follow reblogged a piece from the artist, then removed it an hour later. Moments later, a notice went up that they removed the reblog because the artist in question also drew underage characters in explicit, sexual situations. I wasn't aware of this at all, but I checked their blog and, sure enough, there it was.

Now, underage porn is against the average person's morals - but, it's also illegal in the United States.

Obviously, I don't want my extremely recognizable character shown on a blog where underage porn is also drawn and hosted - and I also don't want to support an artist who willingly draws it. It's both illegal and against my own moral code. Needless to say, I'm extremely uncomfortable with this commission now - but, I'm not sure how to cancel it.

Am I obligated to continue the commission, even though money hasn't been exchanged, because details have been discussed and agreed to? If not, is it better for me to be honest with the artist and tell them I'm uncomfortable and want to cancel? The main issue here is that I have very severe anxiety and, based on behavior from their blog, I'm fearful that the artist will lash out at me angrily. Ordinarily, I would never cancel a commission I had already agreed to, but this is one situation in which I feel it's very, very necessary to do so.

Also, I am aware I should have looked into the artist more before I commissioned them. Hindsight is always twenty-twenty, unfortunately.

Edit: Fixed the link.

Edit: Thank you to everyone who commented here with advice for how to proceed! I have messaged the artist and told them that something came up and I'm no longer able to continue with the commission, but offered to compensate them for any progress made on the rough sketch. We'll see how it goes. :)
[identity profile] queenlugia.livejournal.com
I've been waiting for a sketchbook refund what was originally purchased back in November 2014. It's 80 (or 160 since front and back would be used) pages of art and it wasn't until December 2015 when I sent an update note that I was told that the sketchbook was near completion when they spilled coffee and water onto it and thus ruined most of the pages. I sent them my email for a refund that we agreed upon and they would pay me back as soon as they could. Well I still haven't been refunded and I'm stumped at what to do next! I sent them a note 4 days ago about the refund but it was read but never responded to. The part that worries me the most is they're not emotionally or mentally stable so they often deactivate and I really have no other way to reach them aside from their account or email with PayPal.

Can I get advice on how to go about this? Will an AB be necessary? It has been a while.... and I spent $70 on it... ;;;;
[identity profile] crystal-minty.livejournal.com
Update (6/23/16): I contacted the DA help desk as some suggested, and I'd just first like to point out DA's utter incompetency in handling such situations. It took over a month to receive a reply, and even when I did, it only said that IP addresses can't confirm a person's identity (even though DA does use IP bans?) and that I should "only engage with members whom [I] trust fully". A full month, to write that response? Thanks, DA.

I also tried to send PayPal a message through their message center but I'm not sure it went through, since I haven't received any reply at all and I can't view my message center for some reason. I'll try again when I have time and I'll try to finish up the beware as well!



-------

Around half a year ago on DA, I commissioned someone who tried to scam me by using fake commission examples. I was eventually refunded after threatening a dispute, but recently I found out that this same person was back, impersonating other talented artists and has already scammed a lot more people. Every time they're found out, they simply deactivate and disappear. I had already started writing a beware, but just a few days ago it turned out that they were continuing to do this on even more accounts. So far they've probably impersonated other artists on at least a dozen different accounts. Is writing a beware even worth it at this point, if they can just switch accounts whenever they're found out? Has anyone else ever dealt with a situation like this, and if so, how did you resolve it?
[identity profile] intothewolves.livejournal.com
This is something I've been considering on and off for a long while while lurking the community and I finally decided to come out and post about it.

A good couple years back I ordered a commission from a well-known and respected local artist at a then-small college convention near me - two traditional pieces of original characters my ex and I designed for a visual novel we were working on. I believe we each paid $20-25 for them at the time. I also gave them the original design sketches I had of the two characters. The artist is open about them dealing with chronic illness - fibro and lupus, notably, and how some days they're physically unable to draw, so I didn't expect to have the art immediately, but I did hope I'd get it within a few months.

A few months later I emailed them to inquire about my commissions, I needed the design sketches back to reference from as well. They told me they were still getting through the commissions from the convention and that mine was next on the list. Awesome!

I never got the commissions or the original sketches. I feel like maybe I should have been more forceful but as I'm also an artist who struggles with chronic conditions that make keeping a consistent schedule difficult (albeit mine are nowhere near as debilitating) I feel like it might've been in bad form to nag about it. There's also the fact that this person is very well liked and respected among the local geek community, including several friends of mine, and I didn't want to be alienated or be accused of starting drama.

So this is still what I'm struggling with - do I create a beware and let people know that there's a potential caveat emptor attached to commissioning this artist (who does accept online commissions, so this isn't just a local thing)? Or do I let it go, and accept that shit happens?
[identity profile] rhyn ghye
So allow me to explain, on April 10th I commissioned a user on DA (I won't disclose their username unless I end up making a beware on them) for a 50 by 50 icon of one of my characters since they had made a journal saying they would be taking a number of slots for 50 by 50s for only 5 points (which amounts to 5 real cents before taxes). Great deal right? I got in the queue and sent my payment out the same day as well as linking them to the character I wanted in the icon. Fast-forward a few days and I see them get a whole bunch of icons done, awesome! Then something a little troubling happens, they get down to the person in queue ahead of me and skip them and me and finish the last person in the queue's icon. I was a little confused by this but I waited a few more days before checking again, still nothing. When they completed the commissions they linked the finished icon next to the buyer's icon in the journal, so I started checking those out and I found out something even more troubling, most if not all of the icons had been done on a free base found somewhere around the site, they hadn't disclosed before that they would be making these icons on bases, this lead me to believe this was why they had halted progress on my commission as my character wasn't a normal animal like a cat, dog, rodent, etc. I have yet to contact them (although I may today as today marks a whole month since I sent payment) because they put at the bottom on their journal, "Please don't rush me, these take time." and I'm a very non-confrontation person. About a week after initially sending payment I commissioned another user and they finished my commission (a 100% original pixelart drawing, no bases) within a couple of days after sending payment. Although I can't say for the user ahead of me in the queue who was also skipped, I have a lurking fear that this problem occurred because I called out a friend of their who was tracing art, the person (who I'm having troubles with now) freaked out that people would accuse their friend of such a thing and made multiple journals cussing out anyone who asked their friend to take down the traced art (Surprise surprise, the art actually WAS traced and was taken down because of it). I was once of these people who asked the friend to take down their art (in a respectful manner, again I'm non-confrontational so I tired to do it in the most pacifist way possible) so I fear the person I'm trying to commission may have a grudge against me.
In the meantime while I waited for the art, I've seen the person post personal art, start a comic, make a journal looking for commissions, and other non-commission-related activities.
A few days ago they posted a journal stating they had finally finished school and were going to be more active with art, I though Great, maybe this is why I waited so long! but then they started the aforementioned comic...

If I could have any advice on how to approach this situation correctly, I'd love to hear, thank you!
[identity profile] kaelcatfox.livejournal.com
I really didn't want to have to post something here about this, but this has happened several times with two different artists.  Let's refer to them as Artist A and Artist B since this situatiuon really doesn't warrant posting names.

I commissioned Artist A for two things back in September:  One was for my husband for his birthday which was done relitively on time.  My husband has commissioned this artist in the past, so said artist was fine with putting me at the top of the queue since he's fairly familiar with my husband.  Now, Artist A has a pretty hefty backlog, they have this posted on their FA profile for all to see.  I wanted to get something else from them as a little surprise for my husband and told them to just stick me in the queue and work on it whenever.  They said okay, took my money and my refs, and that was the last I ever heard from them.  Correspondance ended on September 23rd.  They're not THAT active on FA, but they post the occassional artwork and they do a stream every Wednesday so it's not like they're overly busy and are never on FA.  Months went by and I never saw my name in their queue yet they continued to post doodles and do their weekly stream.  I sent them a note on January 10th asking about my commission, if they had started it, how things were going, etc.  I was very polite, nothing rude or demanding.  The note was read, but never responded to.  I sent them another note on February 7th with almost the same content, still being polite about it.  Same thing happened: Note was read, but never responded to.  My husband was about as shocked as I was, given that he's done business with this artist in the past and has never had any issues with them not responding to notes.  I know that, given this artist has a large queue, that they may be overwhelmed with owed art or something could have come up in their personal life that's keeping them from getting things done, but that's no excuse for not responding to a commissioner when they're asking about the art they paid for.  I also noticed on their FA page someone has posted shouts on their page asking about their commission, so it looks like I'm not the only person having this issue.  Said person isn't listed in their queue either.

Artist B is someone who my husband and I have admired from afar but never had the chance to commission.  They were doing some pinup-style pieced back in January and I snagged a spot.  The first note was sent on January 1st and correspondence ended on January 2nd.  Payment and refs were sent.  Again, this is someone neither myself or my husband have done business with so I'm not aware of how they handle commissions.  I sent them a note on March 4th asking if there had been any updates to my commission.  As with the notes sent to Artist A, I was very polite and simply inquiring about my art as I hadn't gotten any messages or updates regarding it.  The note went unread for several weeks, then was marked as read several days ago.  I got no response to my message but noted that they posted a journal yesterday opening up for their March commission slots.  I checked their journal posts and saw that from March 23rd thru March 27th, they were advertising their March commission slots.  Prior to those journals, they posted something on March 17th saying that their tablet was dying and for all commissioners to be patient.  ...They could have sent me a note apologizing and reassuring me that my commission would be done as soon as they're able...but yet they're advertising more commission slots.  I've had a tablet fizzle out on me before, so I know what that's like but I think that, even with a dying tablet, you should get through what you already owe before taking on more.  I don't know.  As I said, this is my first time working with this artist.  Also, they don't have any kind of public queue as far as overall commissions are concerned, so I don't even know if mine is being worked on.

What should I do in these situations?
Artist A: Should I request a refund if they don't respond?  I've been waiting 6 months for this piece with no updates, but I don't want to do anything that may spoil any future business with this person.  They're someone my husband and I absolutely love and love working with.

Artist B: Should I continue to be patient?  I know three months isn't that long to wait for a commission (I've waitied longer, but the artist kept me informed of what was going on and when my commission should be started/finished), especially if the person has a tablet that's starting to go and a queue of other commissions to do.
[identity profile] pastelhabit.livejournal.com
So.. Back in late 2014 I commissioned a not so well known but talented fursuit maker for a partial fursuit. It was paid off in early 2015. In the beginning I didn't have any real issues, it was going to be finished after a convention and I was really excited. After the con they finished a fullsuit, then a partial, and another partial. They ran into some personal problems and had to delay work which I was completely fine with. After all that they did some refurbs and finished the biggest part of my suit. Now it's been almost 4 months with no updates and broken promises of 'it'll be done in a couple of weeks'.

I just need to know if I'm worrying over nothing or if waiting a year and a few months is too long and I need to do something. Thanks.
[identity profile] silv3x.livejournal.com
Hello, AB! I need an advice about some adoptables I bought from another artists. Recently, I noticed I have some interesting character designs I don't use and I don't plan to use ever, so, I decided to sell them. Honestly, I purchased them because I wanted to support the artists and to have character designs by them. These ones (adoptables) aren't just plain one side pictures, they are good reference sheets. I have a problem with one of them. I wanted to contact an artist about reselling this adoptable, but they deleted their FA page, and I don't even remember their email address (so I don't know how much I paid for this reference). What should I do? Is it OK to resell it without artist knowing, or is it absolute no-no?

I also don't remember any friends of this artist, but I know some people who drew commissions for them. But it's kinda creepy to contact them about their commissioner.

The artist nickname was Nonus, hope it's OK to mention it.
[identity profile] spacedoge.livejournal.com
This is my first time here so I apologize if I'm not doing this correctly.

I commissioned a talented but somewhat new, not very well known maker for a fullsuit a year ago, with a deadline set 9 months after commission date. They agreed, payments were made and completed, and they seemingly had no issue whatsoever with meeting the deadline we agreed on.

We kept in somewhat close contact and everything seemed to be going well. A few months before the deadline I asked if they finally needed me to send the DTD I've been waiting to send or to ask for any updates. They said that things were a bit hectic and they will let me know more once they get things settled.

Coming up to the deadline, I was told that they were only able to make a partial in time. Then a bit later, I was told only a 3-piece partial was possible. Then, they simply told me it is not going to happen. I was cordial and understanding, I know life gets in the way.

It is now a year after I have commissioned the suit, 3 months past deadline with not a single update. I don't mind waiting, honestly. But my issue is, I don't know how long I will have to wait for completion, if it ever happens. Over $1,000 is not exactly a small price that I can forget about. I now realize that I am behind a list of 20+ other paid fullsuit/partial commissions and their queue seems to be untouched, as they are working on a list of premades and other small parts as they seem to be in urgent need of income quite regularly as it is. Commissioners who have been waiting far longer than I have are backing out and requesting refunds, and the maker is just working on other smaller projects that are not the waiting commissions to make up for the further lost income and seems to even be having trouble with that. To be completely honest, I have no hope of making the same deadline a year later in 9 months. Considering the 20+ full/partial commissions ahead of me that have little to no updates, even 2 years later is a stretch.

I would like to ask for a refund if I do not get any updates in the next 9 months, but knowing how urgently they are in need of income and how often, I'm not sure if I would even receive it without taking serious action. I would hate to do this. I understand life happens and hard times are definitely hard to work through, but seeing the track record, I don't have very high hopes of receiving what I have paid for, deadline or not. It also feels petty to set a new deadline with the warning of either an A_B post or refund/serious action when there are many, many others who are in the same boat who are ahead of me.

I'm just wondering. Am I being unreasonable? Should I wait longer? Reset a new deadline even though there are others before me despite them setting one when I commissioned it? What should I do?
[identity profile] amatus-pavus.livejournal.com
I'm looking for some advice on how to continue with an artist that hasn't done a sketch that was prepaid for months ago. I really blame myself for this as I did not contact the person regularly out of fear. While I can't find it in their rules now, at one point they had a bit saying they would "upset" if you bugged them or sent notes asking about if your art was done. Now, I have commissioned this person in the past and got a flat colored half-bodied couples piece for around the same price I paid for this sketch (The sketch is a full-bodied couples piece). The first one only took a month at most to be completed despite my admitted difficulty paying at that time. I've been waiting for this sketch for almost 8 months now.
I asked the Artist on June 17th, 2015 if they were still open, the artist said yes and that I might not get it for a few weeks as this person had a lot of other people before me. Being an artist, I understood this and give that she was so quick with the last one despite the same warning I went ahead and paid. Do to said clause in the artist rules I did not poke her about it and assumed she was working on it. I finally broke down and noted her on Jan 4, 2016 about it and she replied within an hour saying that she forgot about it but could not find my note with the order in it "I must have deleted it". I was polite about it, resent her all my references as she asked and even gave her permission to draw my OC when ever she liked as she apparently loved his decine. This is the last I have heard from her and she did not ever give me a timeline/deadline or even a hint of when she'd be able to do the piece.
Since then she has been active on DA, posting several personal pieces, a commission that was ordered after mine and a huge "sketch dump" (around 20-30 pieces in a single image, most are cleanly lined and half are flat colored). I have not sent her a note yet (March 5th, 2016) as I'm not sure how to handle this. She is an artist that I've admired for a long time, we started out in the same fandom circle and have done gift arts for each other many times before. I respect her and want to give her the benefit of the doubt, but I don't want this to drag on for year either. Her style is changing and I've already made a few changes to the oc so I'm worried about how this piece is going to turn out. As an artist I understand that sometimes you just don't want to work on orders and you want to maybe doodle some stuff of yours for a change. I've done that before, but the volume of work she's put out has be worried that I'm still not on the radar.
I definitely want to give her one more chance at the least, just some help on what to say or how to move forward would be great.

~Pavus

Update 1(3/11/16):
After making this post I discovered that I had missed a blog post by the artist explaining why she had been so slow with working on everything (despite evidence to the contrary stated above). I sent her a message inquiring about the "incident" (which happened new year's day) that she didn't tell me about via notes the last time we had talked; despite us being friends. She gave me an excuse and offered a refund with a guilt trip attached. I replied asking if there was some way we would work this out as I value the art more than the money.
It's been almost 4 days of silence from and artist. She isn't on DA or any of her media sites as far as I can tell despite having been very active in the days leading up to this.
I'm not sure what to do now. She seemed upset at me for even asking again though I was bending over backwards to be as polite and non-confrontational as possible through the whole thing. She apparently was already stressed out about all of her other still owed commissions and I fear I may have made it worse (I feel bad, but at the same time it's been 8 months for a sketch). I going to give her some space and I'll note her again in three weeks if I haven't heard anything back at that time. If by the grace of the Maker something happens before then I'll update this post. If you guys have further advice for me or would like more information, just let me know! Thank you for the help thus far.
~Pavus
[identity profile] laughsatthunder.livejournal.com
Back in January I was interested in getting sticker designs made to put into my fursuit packages. 2 people brought this up on me: one I was interested in and another kind of forced their way in. I'll label them as persons 1 and 2.

Person one delivered within a week two gorgeous designs. No problem.

Person two is where my question comes in:
On that same day [January 30th] I give them a rough sketch and we negotiate a price. They say they'll send me their PayPal soon. February 5th they give me an update saying there'll be a slight delay. At this point I inform them that it's okay and that they don't have to do it anymore, as personal issues came up and I lost interest. They completely ignore that and two days later give me a sketch. I play along with it and ask for a small change.

Last night [February 29th] they send me the sketch but now digitally done. It's been a long time and I forgot about the commission. Since the last update I also made the financial decision to severely limit how many commissions I buy this year, including this one.

I'm not sure how to word myself to ask to back out since they already gave me a sketch after I said I wouldn't like to continue the commission. From what I see on Twitter they get frustrated about this kind of stuff and I don't want it hung over my head, I already feel bad enough. :(

So how do I politely ask to cancel the commission in a situation like this?
[identity profile] mercurrix.livejournal.com
I'm very new to the furry community and commissioned an artist on FA for the first time at the end of December. The commission was for a traditional badge, which the artist on their original post said would be mailed out between December 26th - 28th. I purchased a slot on Dec 22nd, and told them it might take me a day to make a more detailed ref sheet, and because of this "wouldn't mind if it went out a little late." However, I ended up giving them my ref the same night (I just wasn't sure at first if they'd need more than I'd already drawn. Anyway...)
When I hadn't heard from them again on January 3rd, I left a comment asking for an update. They said they'd just finished and sent me a photo. They asked if I wanted a background, I said yes, and they asked for my address. I assumed it would be going out shortly after that.
Well, I didn't hear back from them. On January 25th, I commented on the post again, asking if they'd finished it with the background and everything. They said they were sorry and thought they'd already sent me a pic; so they sent me one and said it'd be sent out soon.
Unfortunately, when I still hadn't recieved the badge or heard back by Feb 6th, I noted them again; when I didn't get a response back within a few days but saw that they'd faved things on FA, I sent an email with their paypal address. They did finally reply back on FA, said they were sorry, that snow and school had just postponed their post office run, and that they'd get it out by that weekend. Again, nothing, so on the 16th I was a little more firm and asked them for a solid ship date, commenting that it had been over a month and that i felt it was a reasonable request. They replied that they would get it out on Thursday and that they'd note me when they did so. I never recieved a note, nor anything in the mail.
This has taken quite a long time, and on top of this, the artist has never once reached out to me first - they've only replied to messages that I've sent them.

I'm used to buying/selling online, so my automatic thought here is to file a paypal claim if they don't send it out... However, I've never before commissioned art, and my impression is that this would be extremely rude, especially since a photo of the finished badge was sent (no scans, though; and it matters a lot to me that the piece ends up being physical - I'm not really interested in owning art that is purely digital). I understand that things get busy, and I've been very kind and understanding to the artist, but my patience for them is wearing thin.
Is it reasonable to ask for a refund or a partial refund at this point? Reasonable to report them here? I know two months is nothing compared to what many of the people I've read here have waited. But I'm still pretty unhappy with this whole thing nonetheless.
Sorry for how long this turned out being - I appreciate any advice!

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