oh, wow, I am ...quite sure I got a commission from her..oh yearrrrs go (at least 6?), she was still doing only traditional at the time, it was fast turnaround and they even sent us the originals.

Sad to see them backslide, also, 5 years it really really too long to wait, you must have the patience of a saint, I would probably just cut my losses, send a note asking for a refund (though they probably wont reply) and leave it at that.