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[personal profile] checkerboardprincess
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[identity profile] hamakei
UPDATE: Incomplete sketch received and apologies, Chargeback opened as suggested. 24 hours later artist responds.

WHO: Levana aka Levs-chan aka XxLevanaxX

WHERE: and

WHAT: Standard commission

WHEN: Commission was requested on 3rd January 2017. Payment was sent 4th January 2017. Nothing at all has been done since

EXPLAIN: I requested a standard commission on the 3rd of January 2017 and paid $60 promptly upon receipt of the invoice the following day. References were given the same day, and after some chitchat, the artist went silent for an entire month until I prompted her again on the 3rd of February. The excuse was given that "things [have] been kinda hectic", but no status update was given. A week later on the 11th more information was requested for the work, which I provided.

Again the artist fell silent, this time for two months. On the 11th of April I prodded her again, to be told that "Everything's alright....I have been working on a few commissions". Nothing specific about mine though.

AGAIN the artist went silent. I emailed her again on the 8th of May, but this time received no response. I tried again on the 29th of May, and was told the following day "I've been sketching out all of the commissions lately, yours included, so, it will give me a head start on the LineArts and colors for all of them. Hopefully I'll get them done by next week!".

And yet again she went silent for three weeks. My latest email has gone unanswered. There have been no sketches, no linearts, nothing provided. In fact there is no evidence at all that she's even started working.

As we're getting close to the Paypal 180-day limit I have told her that I am prepared to request a refund unless she can provide proof that she's actually started work. There was nothing in the commission detail or in any of our conversation to warrant such a delay. If I'd been told "The work might take up to 6 months" I would have understood, but there has been absolutely no explanation.

UPDATE: After posting this I received a message from the artist apologising, and saying that she was "getting onto it right now" and would "be working night and until morning for your commission to be finished."

Three hours later I received an incomplete sketch via email. I replied, letting her know of the situation but cautiously adding that I couldn't accurately judge the sketch as it was incomplete. I also mentioned that the Paypal deadline is the 12th of July, whereupon I have to escalate to a claim, or cancel if the art is done.

UPDATE: 24 hours later (the 22nd of June), I get a message saying that she is considering closing all her accounts and paying everybody back. I have replied saying that she can do that if she wants, but there is still the option of finishing the work before the Chargeback deadline. I am bemused by her comment that she is "new to Paypal" but that's beyond the scope of this post.

As of 23rd of June, I have received a rough sketch.

PROOF: Conducted entirely via Inkbunny PMs

Initial request -
February prompt -
April prompt -
May prompt -
Response after Paypal chargeback -
Me updating her on the situation -
Artist's apology and my offer of options -
[identity profile]
Text: WHO: HeavyPanda, WerewolfConfess, Henry(As posted on their DA)

WHERE: Stream Commissions, Initial interest was in an FA note.

WHAT: Digital art. $75 Flat color commission with a $15 discount, and a freebie thrown in as a gesture of good faith.

WHEN: Yesterday afternoon-ish. 6/10/2017

EXPLAIN: He came to me on FA expressing interest for a commission. I politely told him to hit me up in my stream if he'd like a commission, which he did. He gave me the info he wanted, I gave him the price, and he agreed to it. I did the artwork, and sent him a freebie as part of my promotion for yesterday's stream commissions and he thanked me. Later on, I find an e-mail from paypal saying that a chargeback has been issued, and I can't fight back with it because it's a digital good, and it was a nsfw picture. I do not have the conversation of our transaction cause it was in stream and I had turned off my computer a while after I was done to take a nap.

I tried contacting him through FA, only to find out that his FA account (HeavyPanda) has been disabled. I tried contacting him through DA (WerewolfConfess), only to find out that he's blocked me. I tried contacting him through e-mail; never received a response.

I've been trying to earn money all week to help pay for my medication for my eyes, and to help my husband cover the costs for a busted pipe that needs to be replaced in our house, and our sink replaced. So getting swindled out of my labor has majorly stressed me out.




FA Conversation:

Disabled Account:

DA Block (Note the quip on the bottom right where it says I can't comment on his page)


Me trying to contact him through e-mail:


I just got this in my inbox O_o
[identity profile]
Hello, I'm kind of in a tight spot and I'm hoping you guys could give me some advice. I bought a pre-made, physical piece of art in the beginning of April. It was sent out but it was returned to the artist because they had packaged it wrong. I was told in the beginning of last month that a new box was bought and it would be shipped out the following week. So far there is no package and the last note I sent asking whether it was put in the mail or not was ignored.

The thing that makes this difficult is that the artist is currently going through financial troubles. Would it be a jerk move to try to get ahold of them on their other accounts? Should I give them a grace period since they're having money problems? At this point I don't want a refund, I just want my art to be mailed to me.
[identity profile]
If you've had a great commission experience, either as an artist or a customer, please comment here and spread the word. It doesn't have to be a full-on story, though you're welcome to type one! All we need are a few lines on why this person was so great to work with. You can also recommend companies, such as printers or fursuit-making teams, as long as it's relevant to artists!

There are plenty of reasons to post someone here: perhaps they went above and beyond the call of duty to fix a problem, or were so prompt with communication and payment it was like having them right next to you, or were very professional and courteous every time you contacted them.

To help keep things organized, please follow this simple form:

1. Name of the person you recommend (please also put this in the subject of your comment):
2. Link to person's website or art page:
3. Approximate time period of when you did business with this person:
4. Details (Here's where you tell us why they are so awesome! What made the transaction go so well? Perhaps link to the art or suit you bought/sold if you feel like sharing. Please mark NSFW if the subject matter is adult!!):

If you have multiple people to recommend, please put them in separate comments to keep things organized.
[identity profile]
WHO: Remix Angel Dragon / Nightwolf Costumes

WHERE: Facebook –business page apparently deleted; tags/links to business page are broken, did most business through personal page
FurAffinity - (business, has been cleared out and no submissions are in gallery)
Furry Network

WHAT: Full digitigrade fursuit valued at over $1800 USD , fleece hat valued at $25

WHEN: Dec. 2014 (when first payment was sent) to present (suit was paid in full May 2015)

Read more... )
[identity profile]
[ profile] mithical has deleted the post therefore we are reposting the screencap we've taken. Screencaps of comments will come shortly after.

How/why the post was originally deleted is NOT the topic of this post. Please stay on topic of the Beware itself.

Thank you.

[identity profile]
I'm looking for advice, I don't think this is beware territory yet.

An artist I highly admire was doing a sale on original art. I missed the store sale, but I thought I'd write them an email and see if they still had a piece I wanted. They promptly answered and said they did. I asked if I could place a down payment on it, and then pay the rest by the end of the month. They agreed.
I sent the first payment, but didn't receive a confirmation of it being received. It didn't seem to weird at the time.
I sent the rest recently, and asked for confirmation. I didn't receive anything, and they were posting online, so I sent another message over quick asking if they received the money. I haven't gotten an answer to that one either.

I dropped into their stream, and they literally ignored me. I didn't mention the payment, but rather asked what media they were using etc. They did not acknowledge me at all the while time I was there (and it wasn't a busy chat).

Now I'm super nervous and might just ask for a refund. It's a lot of money and these are red flags. Does requesting a refund sound fair?

EDIT: Received full refund.
[identity profile]

I'd love to get some advice if possible in the following situation.
Read more... )
[identity profile]
Text: WHO: Dog-Bone, DogBoneArtwork, Leachymonster


WHAT: Reference sheet

WHEN: April 20th 2017: Commissioned and paid. April 28th: Received first version which was inaccurate. April 30th: Received second version which now had a filter over it. May 1st: Opened a claim with Paypal and got refunded

EXPLAIN: Long story short: commissioned a reference of my character. Got a reference with some really random colors. Asked her to fix it. If she changed the color of the eyes, nose/lips, and tongue, I’d be content. Got two more versions of the same picture with filters over them. Got told she didn’t have the sai file anymore. Asked for a refund. Eventually got a refund. She then modified the pic a bit and sold the character after tweeting about it.

Long story long: I commissioned dog-bone during one of her weekly openings. Provided two references (one: two: ). A week later, received a reference ( ) which had the wrong colors (comparison: ). Asked her to fix it and sent the comparison ( ). Got sent the same picture, but this time with a filter over it ( ). Then another ( )
Noted her mentioning the mistakes again and asked if there was an issue: ( ). Was told she doesn’t have the SAI file anymore. Asked for a refund ( )

Told she doesn’t do refunds and that she delivered as close as possible ( ). I disagreed ( ) and replied to this note telling her I would be filing a claim with paypal which she replied to then blocked me ( )
I got a refund.

She tweeted about it with some cherry picking: and then a warning (warning is fair enough though)
The design she then sold for $85:

PROOF: Linked a ton, but for here’s a comparison of the three versions and a picture of my character to see how wrong the colors are:
And some coloring detail:
[identity profile]
If someone has "no refunds" in their TOS, how does that come into play if the artist is unprofessional?

Say a client pays an artist and the artist is nothing but rude to the client as the commission continues. If the client wants to cancel due to this behavior, does the artist still have the right to keep the money and refuse a refund? (In this situation we're assuming that the commissioner is /not/ at fault.)

Disclaimer: I'm not currently having this issue, but I am curious about what you think about the scenario.
[identity profile]

As a friend of an artist I commissioned before approached me and mentioned that I came off as obnoxious, pushy and rude for giving out criticism after my last commission went a bit awry, I'm really confused and sad now, because I never intended to come off as that. I really find her to be a nice person and like her art, so I planned to stick to her as my "to-go"-artist.

To clarify:
I commissioned a cover for a story I wrote, paid 40 dollars and gave every detail in the notes. After waiting several months, I received it and while I really liked the quality, a few (important) details were forgotten and/or ignored, and I got the impression that she works chaotically. As I wasn't entirely satisfied with it, I asked her if she could do the changes and that I want to talk to her about a different topic later (the criticism) and she agreed to the changes.
Then I sent a note with all the criticism and friendly advice, which she thanked me for and explained herself professionally, which I found excellent, because I always fear that the person on the other end might rage at me. So considering that she is still young (No offense, but my experiences tell that it are mostly the younger ones who can't take it well), I found it very impressive! And now I have to hear that she actually took it very harshly.

This is my note for everyone who is interested:

To be frankly, the only sentence which I could find rude is the assumption that she works chaotically, that she did those things where she wasn't entirely sure on her own without asking me first and where I asked her to think about my points, as I would it find really sad to lose her (As if I would be her only customer).
And now I'm asking myself what I have done terribly wrong that the artist thinks of me as a jerk and that I would think I would be too good for her art. After trying to get out more information of the friend, he told me that Americans take it differently.

So my questions are:
Where did I appear as a jerk and is this sort of a mentality-thing, where it's considered rude in the US of A to give out unwanted criticism? Because at least here in Germany if you are presenting your work to the public, you are simultaneously free to be criticized and shouldn't complain about that, as long as its friendly and constructive.

Advice is really appreciated, as I would like to keep good business relations to artists I commission and not destroy them because they were actually offended by something.

THX 11-38 in advance!

EDIT 1: Edited for clarity.

EDIT 2: Cut isn't working, so I'll just point to my first post in the comments, which contains further explanation and replies to some comments.

EDIT 3: After receiving a confusing answer from the artist to my apology so I have finally no idea what to think and/or do, I'll just leave her alone. I consider the matter resolved - sort of. Thank you for all your answers, as they really helped me showing my wrongdoings and how to behave in future commissions!

EDIT 4: Now my commissions were deleted (also replaced with a simple placeholder-image) from her site with a text that I harrassed and treated her bad, she would fear for her safety and no refunds would be eministered. She also blocked me from commenting and messaging her, making me wonder how I am going to get those images back in case my HDD dies.
Now that's what I call an overreaction...
[identity profile]
Ok so...Last year in November, a friend of mine saw that I really wanted an adoptable that went up for auction but it was out of my reach. My friend ended up autobuying the auction, and gave me the adoptable as an early Xmas gift. The premise of the auction is that once the design is bought, it belongs to the buyer 100%. So since my friend bought the adoptable and gave it to me, he relinquished ownership to me.

Fast forward to today, I end up finding the adoptable recolored and raffled off. Confused, because the design was supposed to be relinquished upon purchase. So I asked the person about it, their gf won the raffle and gave it to the person that I found the recolored adoptable from. We talk back and forth, and upon doing some digging through what they presented me, said artist sold the original adoptable to my friend for a lot of money....but two weeks after that, they resold it to the person that my friend beat to get the adoptable in the first place.

Then, said person that lost raffled the recolored adoptable to the gf, and said gf gave it to the person that I spoke to.

At this point I'm pretty peeved because the design was unique, and there were NO recolors presented at the time of the auction. I'm wondering how my friend and I should proceed with this...
[identity profile]
If you've had a great commission experience, either as an artist or a customer, please comment here and spread the word. It doesn't have to be a full-on story, though you're welcome to type one! All we need are a few lines on why this person was so great to work with. You can also recommend companies, such as printers or fursuit-making teams, as long as it's relevant to artists!

There are plenty of reasons to post someone here: perhaps they went above and beyond the call of duty to fix a problem, or were so prompt with communication and payment it was like having them right next to you, or were very professional and courteous every time you contacted them.

To help keep things organized, please follow this simple form:

1. Name of the person you recommend (please also put this in the subject of your comment):
2. Link to person's website or art page:
3. Approximate time period of when you did business with this person:
4. Details (Here's where you tell us why they are so awesome! What made the transaction go so well? Perhaps link to the art or suit you bought/sold if you feel like sharing. Please mark NSFW if the subject matter is adult!!):

If you have multiple people to recommend, please put them in separate comments to keep things organized.
[identity profile]
WHO: Joshain Lucarian


WHAT: Laminated headshot Badge w/lanyard, Tail badge, and badge clips.

WHEN: Commissioned on September 8th, 2016 and still on going.

EXPLAIN: I had commissioned Joshain back on September 8th 2016. Although they are very nice and I am a VERY patient person I am very unsatisfied with the updates I recieved. I believe I got one picture showing me the draft of the tail badge I ordered. (I ordered laminated headshot, tail badge, badge clips, lanyard.  Please note in the screenshots a friend paid for me. Unfortunely, they paid through paypal friends and family. Other than the one WIP picture to my knowledge I recieved nothing else. I would ask for updates every few weeks, (I lost our earlier messages on my other account - due to a Facebook sweep) and even then it was hard to get in contact with them due to their messages not working. - September 18th, 2016,  They had informed me they were beginning their commissions again as they had taken a break. This message had been sent to both this account and the other I was more active on at the time - I had answered on my lost account which is why there is no response here.

(Started on last image ) February 15, 2017, I had poked him again since it was a while since I had last heard from him. He told me he had messaged me asking for my address but my account was down. Since they were ready to be shipped I had asked to see them, he told me he wasn't able to send them at that moment and will later but so far hasn't. /  -  He took down my name and address to remind themselves to send it. - By February 26th, I had yet to recieve anything in the mail so messaged him again asking, he hadn't as a friend had his sketchbook. After that, I had left him alone. (Same image) March 11th, I asked him when I should expect my items and that was when he told me he had already sent it out through regular mail that Tuesday. He let me know he'd keep an eye out on it, in case it was sent back to him. - March 19th, I still had yet to get anything in the mail so once again shot them a message, neither of us had gotten anything in the mail. - March 23rd, 24th, 29th and April 3rd, I've sent him messages only to be ignored by him.

Aside from him telling me he mailed I have no way to prove it as I did not receive a tracking number or other information. So far, I haven't received a thing. I've gotten art from Germany and it didn't take this long. I've tried for the past few days to resolve this by refund or anything really.

I have had to resorted to posting to their wall and commenting on posts they've made to get their attention. So far my comments have been deleted and unanswered. So, I've been tagging them in statuses to get them to respond. Their facebook chat log show them online and active often. - All the attempts I've made to get in contact with him, the last time I've heard from him was April 19th only to be told he was busy and he would message me back. But, of course he never did. //Also, the beware I speak about was a facebook group I had been apart of. A friend of mine recommended here to me, we are both hoping it helps.

On one of my statuses a friend of his came to defend him, /  - They stated that if their friend was doing this there had to be a reason. So far, I don't see a reason as everything had been going well until they supposedly mailed out my items.

PROOF: All images placed in one album -

At this point, I have to assume they're blatantly ignoring me and I won't be seeing anything from this transaction.

If anyone has any ideas on what I can do, that would be great.

Thank you for your time and have a good day.
[identity profile]
I don't want to make this a full blown beware yet especially if I can make this a resolved situation.

To make a very long detailed story short I commissioned a fursuit maker overseas to make my Dutch Angel Dragon character and sent them the downpayment in Nov. 2014, with the suit paid in full May 2015 for a total of $1800 USD (not sure what that is in Euros). I didn't receive any WIP shots until May/June 2016, even though the suit has been a promised Furpocalypse 2015 deadline, and even then the shots were of handpaws and a tail. I was told other stuff was being worked on for it, but never shown any photos. I checked in with them every month to see how they were and get status updates but it was always "I've been busy" or "You're DTD fell apart, send me another one". This has continued right up until February of this year when they announced a major health issue which meant no more work and absolutely no refunds.

After talking with them I negotiated a partial refund of $1200 and for them to ship all the fur and what work they had finished to me, so I could then send it to a close friend who was willing to finish it. It's now almost May and not only have they never given me a tracking number despite saying their parent shipped it and that they would poke them, but they also flat out told me they had no money to refund me. Any further inquiries about a tracking number have been ignored. Meanwhile they are very active on social media and in a Telegram chat we are both in. I've done my best to be polite and patient but it's beginning to wear thin.

I'm wondering what my next steps should be and what advice any of you seasoned vets have to give. I have tried calling both PayPal and my bank and they both say because the transactions are so old they can't help me. I have a couple other numbers to try calling next but I'm really not in the mood to write off nearly $2k as an "Oh, well", y'know?

If I need to write up a full on beware I have over 180 screenshots saved of our conversations, proof of my payment, and even screenshots from their Telegram group they made for customers with all the promises of work being done right up until February. I'm trying to avoid doing that if I can so I don't get stuck labeled for "picking on the patient".

Thanks for any help/insight you guys can give, I'm at my wit's end at this point.
[identity profile]
WHO: RyunWoofie


WHAT: Digital badge. (forgot how much i paid, since i paid in cash. didn't get a receipt)

WHEN: April 1st, 2016

EXPLAIN: Ordered a badge from Ryun at FWA in the dealers den. We decided to communicate via Twitter DMs. I paid her in person in cash (i know because i cannot find the receipt in either my PP or Square acct). I didn't get a sketch until November. I had to pester her for even that. Poked them again in January and they said they would send an updated wip, and I never got that. At the point it had been almost a year so I just decided to ask for a refund in February. They told me it would be a few weeks on 2/21. By the screenshots i'm going to post, they told me they would get it to me in "2-3 weeks." I poked them 2-3 weeks later, on 3/12 and asked for an update. She claimed she would send it that coming week and never did. I asked if I could get it after FWA 2017 because I assumed she'd be making enough sales to pay me back and she said yes. I ask for an update a week after the con, on April 16th and she ignores my message. At this point, I threaten with an AB, and then she promises to get it to me by the end of the week. It is April 24th, 2017 and I have not gotten my refund.

PROOF: 6 part album of our whole convo.
[identity profile]
Hello There,

I am a commissioner and have been for quite a few years and just recently, in the last month, (March - April) I had an artist come out of the blue and say how fabulous my web site is and wanted to know if I could commission them. Now I don't usually commission anyone that comes to me out of the blue but the artist (who shall remain nameless) has rather good artwork and took the chance upon doing so to commission them. Now forgive me if this is rude or comes across as rude but if an ARTIST approaches you for a commission and such, would I be expectant in a quicker turn around? Or faster service then normal since they came to me? Would I still have the normal protection if I had gone to them and they accepted? I honestly think it's the first time I had someone come to me asking me to commission them and was on the back-foot. Is this also common practice or do the artists here rather have customers come to them?

Sorry for the rambling!
[identity profile] sushimi tsukimi
WHO: Tahmuz


WHAT: Digital Bust commission

WHEN: Nov 27th, 2016 - Present day

                On Nov 27th, 2016, I decided to commission this artist. I had been watching them for a while now and had some points to spare, so I bought a slot, as you can see here. Tahmuz always seemed to be polite and kind and always compeleted commission with a consistant quality so I didn't feel suspiscious or anxious about it. Fast forward a couple of weeks, I very politely asked on their profile how my commission was going. I understand that commissions can take a while to complete due to life. All I was wanting was a "yes, Im working on it" or a "No, I havent reached yours on my list yet due to the other slot holders", just something along those lines. I was ignored and more recently my comment was hidden. I dont have a link nor a screen cap of my co
mment due to the fact the comment was hidden.

                I didn't think much of it, I thought they simply didn't like those kinds of comments, but later another Deviant who-shall-not-be-named asked me if Tahmuz had answered and if not, then to send a note to them to which I did..  It appeared that none of the people who had commissioned tahmuz for their busts had received their commission nor been able to contact Tahmuz for a refund. There are multiple comments regarding commissions and asking when they would be finished on some of the art in their gallery (too many third-party people for me to link). These people were all ignored but Tahmuz proceeded to reply to comments unrelated to commissions. Eventually on Mar 16th, 2017, I decided to try and send a note to request for a refund. Of course, they didnt reply.

                A while later---in response to some journals that people had made, calling them a scammer---Tahmuz uploaded this journal, saying that they did not have the internet to upload. They also mentioned that they always do refunds but to my knowledge, none of those asking for refunds have received one yet. I do not understand why Tahmuz took commissions when they knew they wouldnt be able to upload them.

                The most recent activity I have seen from tahmuz is this comment and this image, both uploaded on Jan 12, 2017. The more recent drawings they have uploaded have been personal projects, and though I do not think it is bad to work on personal projects, the fact that they have been working on those rather than working on their todo list is irresponsible. The most recent commission they have finished is from Nov 21st, 2016. They also opened more commissions eventhough their first batch had not been completed yet. Since these updates, Tahmuz seemed to disappear from DA completely from what I could see. They havent answered any comments nor uploaded anything.

                I know that 300 points for a commission is not a lot, but that has accumulated over a large group of deviants, some who have even been waiting since the summer of 2016. I apologize for the lengthy post, however I do not wish for more Deviants to be misled like I was.
[identity profile]
An artist on FA had made a journal stating that they would be closing commissions soon, so I sent them a FA note asking if any slots were still open. They said yes and asked me what I wanted for the commission. Unfortunately, their response came in the wee hours of the morning and I had to go away for the weekend, so I did not see their reply until 3 days later. I apologized for the lack of communication on my part and sent a response with the commission details. A full week passed, and I saw that my message had been read but not replied to. The artist says on their page to send another note if they haven't replied in a couple days, so I shot them a quick message just asking if they'd gotten my note with the commission info. That note, too, was read and not replied. It's been another 7 days, and in between then and now, the artist has opened a new account on a different site and been actively posting there as well as FA. I considered sending a third message (possibly on the new site) as I enjoy their work and really want to commission them, but I don't want to be pushy, and I am wondering if this is the artist's way of indirectly declining my commission. What are your thoughts?


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