All I can find, which is old information from the WolfHome forums, is a statement for certain commissions would be refunded if work was not completed after a month. As according to her TOS. Unfortunately, I see nothing like that stated in her TOS on the forums. So, I am not sure this is up to date, as she has been banned.

Sadly, I see a lot of similar complaints about her. Sorry you had to experience it. I don't know her FA account, but you may want to try contacting her there. Or her e-mail: galagya@yahoo.com