If the product is outright defective, a refund would be in order but... do you think it is? I am being serious. Fursuits are hot, moving jaws don't work on everyone (especially premades) and vision is nearly always not that great. If you accurately represented the item at auction and the 'faults' are within the expected range of a fursuit, offering to make adjustments is more than fair. I don't know the situation, but refusing free adjustments and asking for a full refund sounds like buyer's remorse, which isn't your problem.


edit for word salad