I disagree with you there, too. A policy of 'If you ask me for updates I'll intentionally delay it' is far more relevant than a name. One is more a personal preference, the other is a poor business practice.

I understand you probably see the name as falling under poor business practice, as well, but that's far less black and white.

I've emailed Kerstin so she can weigh in when she gets the chance, as well.