"It has been my job to handle online communication and resolve issues regarding any mistakes in scheduling."
Then why was I not contacted about this months ago?? If this person was around for only a couple of months, this should have been brought to my attention AGES ago. I understand you may have stuff backed up from 5 years ago but does it honestly take you a year to respond to all outstanding commissioners?
"we have told you and agreed to complete your suit either for or before RF 2014"
Yes but how can I trust you when you've already proven yourselves untrustworthy? I asked you to agree to terms and conditions that would protect me should you not follow through again and you flat out refused leaving me feeling extremely uncomfortable about continuing.
"We reduced the overall price and have promised you free delivery for your suit due to the inconvenience you’ve faced. This does not, however, mean we will pay you the shipping funds if the suit is delivered to the con; it simply means that no matter the delivery cost, you will not have pay for it. It does not mean that should we hand the suit over in person, that we will also pay you the shipping cost. Even if we bring the suit to Rainfurrest in person, there is still the cost of transportation and packaging – which we will cover. We hope you understand this."
I contacted another user who you had made a suit for to find out what he was charged for shipping out of curiosity when you put your offer on the table. He told me he was not charged AT ALL to have his suit delivered in person so he had no idea what you would charge to have a fursuit shipped. So why would you charge me to deliver it in person unless you were giving this other commissioner some sort of special treatment? Furthermore - how is promising to bear weight on a charge and then not actually having to pay for anything any kind of compensation for an error? That is extremely telling of how you feel about your clients and making amends for your mistakes...
"Again, we would like to emphasize that, as stated in our email today (Sunday, August 18, 2013, at 3:41pm – as you’ve screencapped), we have agreed to all other terms. "
You told me you did not agree period. Not that you did not agree with selected terms and agreed to all others. You flat out said you did not agree.
"Nowhere in any of our correspondences have you asked us to complete your suit by RF 2014 AND also return 30% of your downpayment. The 30% mentioned in our TOS is the non-refundable portion of your downpayment not an additional payment. To complete your suit plus pay you and additional 30% was not something we agreed to."
I suggested that as one of my first options and you counter-offered to pay shipping instead. I brought it up again as a term should you fail to deliver it to me by Rainfurrest 2014 as you were promising - which you did not agree to.
Re: From OneFurAll Studios
Then why was I not contacted about this months ago?? If this person was around for only a couple of months, this should have been brought to my attention AGES ago. I understand you may have stuff backed up from 5 years ago but does it honestly take you a year to respond to all outstanding commissioners?
"we have told you and agreed to complete your suit either for or before RF 2014"
Yes but how can I trust you when you've already proven yourselves untrustworthy? I asked you to agree to terms and conditions that would protect me should you not follow through again and you flat out refused leaving me feeling extremely uncomfortable about continuing.
"We reduced the overall price and have promised you free delivery for your suit due to the inconvenience you’ve faced. This does not, however, mean we will pay you the shipping funds if the suit is delivered to the con; it simply means that no matter the delivery cost, you will not have pay for it. It does not mean that should we hand the suit over in person, that we will also pay you the shipping cost. Even if we bring the suit to Rainfurrest in person, there is still the cost of transportation and packaging – which we will cover. We hope you understand this."
I contacted another user who you had made a suit for to find out what he was charged for shipping out of curiosity when you put your offer on the table. He told me he was not charged AT ALL to have his suit delivered in person so he had no idea what you would charge to have a fursuit shipped. So why would you charge me to deliver it in person unless you were giving this other commissioner some sort of special treatment? Furthermore - how is promising to bear weight on a charge and then not actually having to pay for anything any kind of compensation for an error? That is extremely telling of how you feel about your clients and making amends for your mistakes...
"Again, we would like to emphasize that, as stated in our email today (Sunday, August 18, 2013, at 3:41pm – as you’ve screencapped), we have agreed to all other terms. "
You told me you did not agree period. Not that you did not agree with selected terms and agreed to all others. You flat out said you did not agree.
"Nowhere in any of our correspondences have you asked us to complete your suit by RF 2014 AND also return 30% of your downpayment. The 30% mentioned in our TOS is the non-refundable portion of your downpayment not an additional payment. To complete your suit plus pay you and additional 30% was not something we agreed to."
I suggested that as one of my first options and you counter-offered to pay shipping instead. I brought it up again as a term should you fail to deliver it to me by Rainfurrest 2014 as you were promising - which you did not agree to.