As we have explained, over the last year OneFurAll has undergone some major changes, including the changing of several key staff members. The mis-quoting of dates to customers was from a staff member who had a very brief involvement with the studio.
You guys really need to step up the responsibility here.
Icee was told that the suit was to be completed by RFC 2013 by one of your employees.
Icee had to chase you guys down in order to get an update about whether or not it would be completed by RFC 2013.
Your customer had to do all of the work to get the information from you that a mistake had been made by a now-former employee 10 months prior when the commission was first made. That is ridiculous and incredibly unprofessional.
She should not have to pay for the mistake that *your* former employee made. And she REALLY should not have had to chase you guys down in order to find out that there would be an extra year delay in her receiving what she paid for and what she thought she was getting in one year, not two.
I noticed in one of Icee's other screencaps that Scribblefox was having personal issues during this time. My sympathies to him, but really - if you want to be perceived as a respectable business (as you've stated at least once in one of your emails) then you need to act like one and stop airing employees' personal issues as excuses. This includes whatever issues you were having with your staff during this time. From Icee's perspective as the customer, it's not relevant information. It may provide some insight and understanding, but does not excuse you guys from the consequences of your lack of communication and failure to deliver what was promised and paid for.
Icee should be refunded the full amount that she originally paid so she can have the suit made elsewhere.
Re: From OneFurAll Studios
You guys really need to step up the responsibility here.
Icee was told that the suit was to be completed by RFC 2013 by one of your employees.
Icee had to chase you guys down in order to get an update about whether or not it would be completed by RFC 2013.
Your customer had to do all of the work to get the information from you that a mistake had been made by a now-former employee 10 months prior when the commission was first made. That is ridiculous and incredibly unprofessional.
She should not have to pay for the mistake that *your* former employee made. And she REALLY should not have had to chase you guys down in order to find out that there would be an extra year delay in her receiving what she paid for and what she thought she was getting in one year, not two.
I noticed in one of Icee's other screencaps that Scribblefox was having personal issues during this time. My sympathies to him, but really - if you want to be perceived as a respectable business (as you've stated at least once in one of your emails) then you need to act like one and stop airing employees' personal issues as excuses. This includes whatever issues you were having with your staff during this time. From Icee's perspective as the customer, it's not relevant information. It may provide some insight and understanding, but does not excuse you guys from the consequences of your lack of communication and failure to deliver what was promised and paid for.
Icee should be refunded the full amount that she originally paid so she can have the suit made elsewhere.