Official "Terms of Service" Advice & Review Post

[kerstin-orion.livejournal.com]

As an artist, it is critical to have a good Terms of Service. One that includes both your rights as the artist and the customer's rights in relation to your transaction. Not only does this educate your customers on how the process works and what to expect from it, but it protects both of you in case something goes wrong.

In our official T.O.S. discussion post, we discussed what to include in a Terms of Service, what constituted good terms, and what were questionable, shady, or downright illegal terms.

Now, artists, here's your chance to post your T.O.S. for critique. Don't know how to word a particular point you're trying to convey? Want to make sure your T.O.S. is fair for you and your customers? Need to make sure you didn't leave any gigantic loopholes? Link your T.O.S. here, and members can give you their advice.

This post can also be used to discuss any other questions that you have on your mind regarding how to build a T.O.S., maintain a good T.O.S. and how to make sure your clients read and agree to your T.O.S.

Before you post, please read through the previous T.O.S. discussion and maybe even the examples in the last T.O.S. post, apply what you learn there to your T.O.S., and then link your revised T.O.S. here for help polishing up. Please do not post a half-finished T.O.S. and ask folks to rewrite it for you. Be prepared for honest critique!

Comments

[rimpala.livejournal.com]

Hey I have a TOS question regarding how to handle client refunds, how would one make it clear that no, you're not going to give the money back after the commission has been completed, approved, and delivered? Is it even ok? Just concerned about a client thinking they can get free artwork through some kind of loophole.

[rimpala.livejournal.com]

Like the spacing, again for easy reading. Only thing I can of for a suggestion would be to include more contact information, for which methods you would prefer for contact.

[ekbellatrix.livejournal.com]

Thanks :]
I did, actually. I mentioned that I preferred contact through FA, or my email address. And that I don't do contact through skype. Those are the only two contacts that I'm willing to give out, and it seems pretty reasonable to me :]

[bazeel-pooka.livejournal.com]

Quick word of advice from FA Mod Bazeel: Make sure you put in something about refunds, terms for refunds, and so on. NO REFUNDS is a big red-flag to us.

Edit: 'Ex Post Facto' refunds have never been required, once the art is complete and delivered.

[rimpala.livejournal.com]

Agreed, it would be unreasonable not to have some kind of refund policy. The question was on the ex post facto refunds.

[otherscape.livejournal.com]

Good terms, but I would edit the spacing and maybe put a line between each section. At first glance it looks like a giant wall of text which is a bit daunting.