Wow... that is horrible. I feel guilty if I leave a commission for more than a week without an update, no matter the queue size, or the size of the piece. How she can leave something for almost ten years, and run off with the money... yikes; her moral compass seems a bit broken.

She seems to be keeping busy on other sites, so hopefully she'll use some of that energy, and return it to things more pressing, like refunding what she owes to you.

So sorry to hear something like this happened to you. I've seen your character around, and the artists who work on your pieces always seem to be in good spirits.

Best of luck!