Sorry I haven't responded yet! She did, in fact, email me last night. As expected, the parameters of the commission have changed - she doesn't have the materials to do the traditional painting any more, so would prefer to do digital. She offered scratchboard as a medium, but I'm not keen on that. And, as everyone would expect, she won't refund.
I have responded back. I honestly don't know what I want at this point... the stress and heartache from this are bothering me quite a bit.
She has said she has no desire to let her presence be known in this AB, blaming the 'mob mentality'.