I remember when my fursuit partial arrived I ended up paying almost the entire price of the partial in customs fees! I think they disputed the value at the border(it was opened).

Was I annoyed by having to pay the unexpected almost double fee compared to what I estimated the customs to be? Yes. Would I try and turn that around on the maker of my suit? Never.
If that's what happened here, and I can see that being the case since people can be unaware of customs and duty, it's a really crappy thing to do.

I realise it's not a seller's obligation to inform a buyer about customs fees but anytime you do ship internationally it's probably a good idea to give a heads up, since it can be $100++ and if they're like the postal service here they don't take credit or debit, it has to be cash at the door. It's nice before you agree to the final deal if you mention- 'hey you know it'll probably be about $60(or $110, or whatever) at the door when it arrives because of customs, I just want to give you heads up about that.'
Again I know it's not your problem to warn people about those fees, but it can be a heads up to people unaware customs fees exist and might make the transaction go more smoothly in the end.


Man, all of use are here on tenterhooks waiting to find out what the tracking says actually happened!