Refunds?

[moxiepuppy.livejournal.com]

So somebody purchased something from me and I shipped it out via PayPal/eBay shipping.
Turns our usps asked for COD collect on delivery. This person has been extremely rude the entire time I've dealt with them and now they want a refund.
Is it scummy to not refund shipping because I did ship the package and usps fucked up?
I offered to reship it once I got it back, but they just want their money. So I'll end up loosing money if I refund with shipping.

Thoughts? I don't want to be a scumbag about this but I can't really afford loosing money. Thanks :/


Edit: Worked it out. Thanks everybody! I apparently used a flat rate express box and didn't realize it. I'm surprised they didn't just go by the actual shipping label, and went by the box instead but I don't ship that often. Going to refund them the total amount when I get my package back in my hand. Thanks everybody for the advice!

Comments

[ljmydayaway.livejournal.com]

Actually, if it was sold on ebay, the buyer isn't SOL. They can go through ebay and force a refund. It doesn't matter what the seller listed their policies as. :/

[celestinaketzia.livejournal.com]

I thought the policy was you were legally bound by the bid? Or has Ebay gone mad with letting the buyers trample all over sellers?

[ljmydayaway.livejournal.com]

ebay has been mad for quite some time.

It's nice from a buyer's standpoint, since you know you won't get screwed over by a scam seller, but it's terrifying from a seller's standpoint and it's why ebay is mostly just resellers and no longer a treasure trove of awesome memorabilia.