Refunds?

[moxiepuppy.livejournal.com]

So somebody purchased something from me and I shipped it out via PayPal/eBay shipping.
Turns our usps asked for COD collect on delivery. This person has been extremely rude the entire time I've dealt with them and now they want a refund.
Is it scummy to not refund shipping because I did ship the package and usps fucked up?
I offered to reship it once I got it back, but they just want their money. So I'll end up loosing money if I refund with shipping.

Thoughts? I don't want to be a scumbag about this but I can't really afford loosing money. Thanks :/


Edit: Worked it out. Thanks everybody! I apparently used a flat rate express box and didn't realize it. I'm surprised they didn't just go by the actual shipping label, and went by the box instead but I don't ship that often. Going to refund them the total amount when I get my package back in my hand. Thanks everybody for the advice!

Comments

[moxiepuppy.livejournal.com]

I sold them my old wacom tablet, and I shipped it flat rate box, which is guaranteed up to 70lbs.
Sorry I know this isn't really 'artist' but I figured people might have a good idea.

I think its buyers remorse tbh. They're now saying they need the money for their sister's chemo.

[breakspire.livejournal.com]

did you put the right size flat rate postage on for the right size box? what does the tracking say happened? (priority flat rate will automatically come with tracking)

[fauxfaia.livejournal.com]

Yanno, it's really sad that I automatically agree with you, the whole 'family member has cancer and I need to pay for their chemo' excuse has been used so damned much, I automatically side-eye anyone who uses it in situations like this. I'd definitely verify and wait until you have it back in your hands.

[feropup.livejournal.com]

In that case, you know they are lying. If you used a flat rate box, then it got shipped successfully. They did NOT get charged any COD.

This is where you just decide what you want to do. You are 100% in your rights to say that they bought it, paid for it, and received it. You don't have to give them a penny if you don't want to refund them. If they want the money, they can sell it to someone else.

If you do feel like being nice and letting him return the tablet (and that is the case. It would be you doing them a favor, you are under NO obligation), then allow them to pay to ship it back, and you refund the purchase price, but NOT the shipping price. You will be able to sell the tablet for the sale price again, but you're not going to be able to make up your lost shipping costs, and this is clearly no fault of your own, so there is no reason you have to suffer at all.

[breakspire.livejournal.com]

"If you used a flat rate box, then it got shipped successfully."

Only if they used the right label for the right box. It's an easy mistake to make when you're printing labels yourself. I cant think of any other reason for the COD, and the OP would know if they were lying about that based on the tracking.

I've personally shipped thousands of packages via USPS and this situation doesn't make sense as the OP explains it (saying the COD was because of USPS and not user error). I'd be curious to see the tracking.

[celestinaketzia.livejournal.com]

If you sold it on ebay, did you have it ticked to where you will take a refund? If not, they're SOL. It's not your problem. They just want their money back so they don't have to go through the hassle of relisting it.

[ljmydayaway.livejournal.com]

Actually, if it was sold on ebay, the buyer isn't SOL. They can go through ebay and force a refund. It doesn't matter what the seller listed their policies as. :/

[celestinaketzia.livejournal.com]

I thought the policy was you were legally bound by the bid? Or has Ebay gone mad with letting the buyers trample all over sellers?

[ljmydayaway.livejournal.com]

ebay has been mad for quite some time.

It's nice from a buyer's standpoint, since you know you won't get screwed over by a scam seller, but it's terrifying from a seller's standpoint and it's why ebay is mostly just resellers and no longer a treasure trove of awesome memorabilia.