Thanks for replying. My friend did submit to Hot Dish, and it has tried contacting the editor, but, as with every other message, has yet to receive any sort of response. We figured that this isn't their full-time jobs, and while it can understand slow responses, this is starting to leave a sour taste in its mouth.

By 'professional' I think the other poster was referring to SofaWolf's conduct, policies, and poor communication. Being in this part-time and being the fandom publisher doesn't excuse from the poor communication, and as the other poster pointed out a lack of information on contracts and such. They do however seem to be its best bet at getting short stories published.