It's not mean, it's the truth. You want to run a business. Business, at least in the US is all about being competitive and entrepreneurs put a ton of work into their products or services just to keep up with their markets. If you want to continue this business, you will need to communicate with and in some cases stand up to your customers even when they aren't being cooperative (see: yelp). You keep commenting that you have social anxiety and that you can't say anything to this guy because he's nice or well known but the bottom line is he stole thousands of dollars from you. That was money for your time, labor, expertise and materials. That was money that you could reinvest into your business. How long do you think you are going to stay in business if you aren't willing to protect yourself because someone is "nice"? If you don't think that you can do these kinda of interactions, practically every day then I'm sorry but you need to look into another line of work.
no subject
You want to run a business. Business, at least in the US is all about being competitive and entrepreneurs put a ton of work into their products or services just to keep up with their markets. If you want to continue this business, you will need to communicate with and in some cases stand up to your customers even when they aren't being cooperative (see: yelp).
You keep commenting that you have social anxiety and that you can't say anything to this guy because he's nice or well known but the bottom line is he stole thousands of dollars from you. That was money for your time, labor, expertise and materials. That was money that you could reinvest into your business. How long do you think you are going to stay in business if you aren't willing to protect yourself because someone is "nice"?
If you don't think that you can do these kinda of interactions, practically every day then I'm sorry but you need to look into another line of work.