If she finished the skin, she would be justified to keep a portion of the $30 for her work. As it stands, I've received nothing from her and she kept my money. that's why I'm so frustrated. As for the tracking stuff and calling I have called maybe 6 or 7 times now to talk to supervisors and claim agents about this. I've repeated myself to them so many times it's ridiculous and that's kind of why I just gave up after the first appeal. When I decided to do the second one and I finally got someone who sounded like they understood my case I just ended up getting the same response.

I'm starting to think maybe they're using using the incorrect terminology or have a different meaning when they said tracking info to be honest. Because that last woman I spoke with mentioned a screenshot of an email to me? An email from the seller I never received maybe? But when I tried to ask about that for clarification she told me she was not allowed to share the screenshot with me. (??)

And yeah, I felt her response to me was very unprofessional and kind of odd? I mean, yes it sucks when something happens and things get canceled but I would never guilt trip my customer over it. I did apologize and yeah I felt bad about having to cancel but I had no choice. Since she didn't refund me right away (like the next day or so) I had to sell some things to take care of the emergency I had. That's fine, but I still needed to get my money back...and when I realized she fought me on it I was confused to say the least.