Okay, gonna go on a limb here because I don't know how things are really for you and for her.
However, I'd say this is a 50/50 situation. Yes, they were rude and snappy, and yes, their problems are not your problems, but your lack of empathy would have put me off too.
Let me explain. Up to 'me: i was, but i would like to know why it would take so long if i paid for it?' your behavior has been more than up to standards. I honestly don't know where they are from (I'm assuming USA since most artists I know live there, but I'm again going on a limb) and I ignore if you pay for a miscarriage for real where they live, but since everybody seems to be taking this as legit, I will assume she did have a miscarriage and she did need to pay the hospital bills.
She did react badly, and she did handle the deal very badly, but please, keep in mind they (allegedly?) lost a baby. In that situation, unfortunately, your shipping would slip anyone's mind. In front of losing a baby and having to actually pay for it, probably your shipping didn't seem so high priority.
You, in turn, could have probably used a little more sensitivity. 'Sorry but give me what I paid for' sounds a lot like 'Your unborn baby is none of my business'; which is true, mind you, but it's a very callous and insensitive way to treat someone. They were in a bad spot - and believe me, they will be for a while for a baby's death is a wound that never heals completely - and blew it out of proportion. From then on they evidently are lashing out at you, but in all honesty I can't say you handled this well.
As someone said before the miscarriage deal is TMI, but once the bomb has been dropped, stepping around it and saying 'okay that sucks but where's my stuff' is not polite. Nobody expects you to cry over their problems, but a simple 'I'm sorry for your loss, I had no idea. Thanks for shipping it today anyway.' would have been a better move. You reprimanded them after they told you 'uh baby is dead'. They're unprofessional and rude, but all considered, you didn't play your cards too well either.
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However, I'd say this is a 50/50 situation. Yes, they were rude and snappy, and yes, their problems are not your problems, but your lack of empathy would have put me off too.
Let me explain. Up to 'me: i was, but i would like to know why it would take so long if i paid for it?' your behavior has been more than up to standards. I honestly don't know where they are from (I'm assuming USA since most artists I know live there, but I'm again going on a limb) and I ignore if you pay for a miscarriage for real where they live, but since everybody seems to be taking this as legit, I will assume she did have a miscarriage and she did need to pay the hospital bills.
She did react badly, and she did handle the deal very badly, but please, keep in mind they (allegedly?) lost a baby. In that situation, unfortunately, your shipping would slip anyone's mind. In front of losing a baby and having to actually pay for it, probably your shipping didn't seem so high priority.
You, in turn, could have probably used a little more sensitivity. 'Sorry but give me what I paid for' sounds a lot like 'Your unborn baby is none of my business'; which is true, mind you, but it's a very callous and insensitive way to treat someone. They were in a bad spot - and believe me, they will be for a while for a baby's death is a wound that never heals completely - and blew it out of proportion. From then on they evidently are lashing out at you, but in all honesty I can't say you handled this well.
As someone said before the miscarriage deal is TMI, but once the bomb has been dropped, stepping around it and saying 'okay that sucks but where's my stuff' is not polite. Nobody expects you to cry over their problems, but a simple 'I'm sorry for your loss, I had no idea. Thanks for shipping it today anyway.' would have been a better move. You reprimanded them after they told you 'uh baby is dead'. They're unprofessional and rude, but all considered, you didn't play your cards too well either.