I dunno, I'm in the boat that when its a business relationship, regardless of circumstances it is not your business and you aren't obligated to give them asspats and comfort them. You're someone buying something from them, not their best friend.

I know that must make me sound like a bitch, but please people, where else in life is any of this acceptable? I've gone to work after a relative died, because I could not get time off for it because it wasn't "significant enough", and even though I wasn't sunshiney and happy not once did a customer say "Oh I'm so sorry" they went to my supervisor and complained that I looked tired and grumpy, even though I did my best to be polite to them.

Now, in any normal type of job, most likely you would be able to get time off for a miscarriage... then again, this is presumably in the US, and here it's difficult to even get maternity leave at some places.

I do understand that it's a large disaster and very emotionally taxing and it would make lesser things slip their mind, but honestly it seems like they just pulled it out of the sympathy hat, I might be wrong but the way they talk it doesnt seem "real". They were guilt tripping about something else first, and then upon seeing that it didn't work, all the sudden it was something else.

If the first message they sent was "I'm sorry, we're dealing with a miscarriage right now, can you please give us a week or two to recover" the response might have been different, but no, they were griping about having no money and no address, even though addresses are clearly given when you purchase via paypal.

Overall, I can see what people are saying- yes it's tough, and if it really happened to them I am really sorry. But the way they came out with it, and the way they talked, it seemed like they just wanted something new to guilt trip the op with- it didn't seem like it was the "real" issue, or like it mattered to them at all until they realized the OP didn't feel oh-so sorry for them.

These are a pair I'll be avoiding as well.