Ok, I am the "mate" in all this. Yes, we had a miscarriage earlier in the week. Polly has spoke with the client about his collar about being shipped on the first and the client was fine with it (this was before the miscarriage). Due to continuous notes from this client, Polly felt as though he was pushing for his collar to be sent out. Sadly, this whole could have been dealt with and words chosen a bit wiser. However, the product had been sent out before schedule and this could have been discussed among the two instead of brought up in a post.