http://tolkawolf.livejournal.com/ ([identity profile] tolkawolf.livejournal.com) wrote in [community profile] artists_beware2012-01-20 01:55 pm

Lost Contact: Shivra

Tried to avoid this, but I'm kinda of at a loss of what else to do. :c

WHO: Shivra on FA

WHERE: http://www.furaffinity.net/user/shivra/

WHAT: A pair of handpaws. Grey and black, pink and black paw pads. $55 total.

WHEN: Ordered/paid on April 5th and 6th 2011.

PROOF:
Proof of Order
Payment Received
Updates Note
Another Update
E-Mail about List
E-Mail Correspondence

EXPLAIN: First off, this was my first commissioning experience and I'm a little sad that it's left such a sour taste in my mouth. :( I ordered these about 9-10 months ago on April 5th. I promptly paid the full price for the paws [can't get a PP screenshot because they already cleared it out, unless you all know how to transaction proof from further back?], and was promised they'd be finished in about a month. Shortly after [maybe a week or two?] she ended up breaking her leg pretty bad. I wasn't contacted and honestly didn't know about it until a friend [who also was commissioning her] told me. I felt terrible for her and assumed that when all was well our original agreement of a month would be back in place, so I just waited.

[Edit: Forgot an e-mail correspondence while I was typing this out. I did send her an e-mail on the first of June because she had updated her FA profile with a list of her commissioners and the status of what they ordered. I wasn't on the list, so I e-mailed her about it.]

It wasn't until about 3 months later that I finally decided to contact her early in July. She told me kindly that my handpaws would be done as soon as possible and apologized for the delay. The next contact I had was later that month as I was leaving for school, in a different city, in a couple of weeks. I was wanting to check on the status of them and asked for a date or a refund. I don't know if that was too gung-ho of me but I was really stressed over school and was just wanting to get something worked out in stone. I was informed that there were two older commissions in front of mine and that mine would be finished as soon as possible, still no estimated time though. I was really trying not to be a pain, as this was my first experience commissioning anyone and wasn't sure what was acceptable.

It was around this point she switched to e-mail only contact. We were told that all business would be dealt through in e-mails and no more notes would be accepted, which I was fine with. I e-mailed her my order again [as she asked all commissioners to do, September 6th] and left it at that for a while. I trusted she'd get them done and just left it alone after that. Around November I still hadn't heard anything so I shot her another e-mail asking if I could get the paws by mid-December [a little over a month away]. Shivra told me she could do that. I was very excited to finally be getting the paws because all the pictures of her previous ones were drop dead gorgeous.

Well December 18th rolled around and I hadn't heard from her again. I sent another e-mail saying that I hadn't heard from her in a while and asking how things were going. I never heard back from her, so almost two weeks later I send another e-mail stating my concern and asked for a refund if nothing else. She's disappeared from FA with no notice quite a bit since the transaction began, but I understood she had a job and real life to worry about. Her FA hasn't been updated in a month and my e-mails have still not been answered. I'm very disappointed to have to post this because I do love her art and fursuit stuff and she has been very kind throughout. :/

[identity profile] foxhack.livejournal.com 2012-01-20 11:19 pm (UTC)(link)
can't get a PP screenshot because they already cleared it out, unless you all know how to transaction proof from further back?

You should still have an email from when you sent the payment. Search for it on your mail inbox, it should have a transaction ID code which you can search for on PayPal. Or, it may even have a link to it.

Hope that helps.

[identity profile] zaulankris.livejournal.com 2012-01-20 11:56 pm (UTC)(link)
There's also the "View all transactions" link. At first it'll only show some of them, but from there you can target a time period using the calendar.