"She was very polite throughout the entire ordeal, so don't misunderstand. What I am reporting is definitely not her attitude."

If I were you I would rethink this statement, because she is already posting a journal about this and throwing around the insults. http://www.furaffinity.net/journal/3329455/ (I don't have caps but if anyone else would like to, go ahead.)

She says "It's just retarded when they didn't even ask for a refund in the first place" whennnnn... you have note proof that you did ask for a refund.