She is responding, if slowly, and working on it. I think you just have to ask yourself if you're willing to wait. I don't know how big of a character sheet you commissioned, just a turn around and a few expression or a full blown sheet, that would determine how long you should be willing to wait for that price. If it's relatively cheap, wait a little longer. Otherwise, ask for a refund.
I don't know if setting another deadline will help, as she doesn't seem able to keep her own.
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I don't know if setting another deadline will help, as she doesn't seem able to keep her own.