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artists_beware2013-01-23 11:58 pm
canilupine.livejournal.com) wrote in artists_beware2013-01-23 11:58 pm
Entry tags:
BEWARE: Fenrir's Child/Mordrude's Monsters fursuit commission
WHO: Fenrir's Child/Mordrude's Monsters
WHERE: http://www.furaffinity.net/user/fenrirschild/ http://www.furaffinity.net/user/mordrudesmonsters http://fenrirschild.deviantart.com/ http://www.mordrudesmonsters.com/
WHAT: Full fursuit commission
WHEN: First payment May 20, 2011, paid in full July 31, 2011. Fursuit head stolen early December 2012, refund received January 23, 2013.
PROOF: Paypal payments: http://i3.photobucket.com/albums/y93/SirFratley/Paypalscreen-1.jpg (Fen's real name blurred, all non-relevant transactions crossed out)
Initial Contact: http://i3.photobucket.com/albums/y93/Si
Fen's old TOS: http://i3.photobucket.com/albums/y93/Si
FA notes, kindly provided by Synwolf, showing proof of Fen's accusations that I stole the head:
http://imageshack.us/photo/my-images/81
http://imageshack.us/photo/my-images/54
http://imageshack.us/photo/my-images/25
http://imageshack.us/photo/my-images/82
http://imageshack.us/photo/my-images/58
http://imageshack.us/photo/my-images/25
http://imageshack.us/photo/my-images/81
http://imageshack.us/photo/my-image
http://imageshack.us/photo/my-images/16
http://imageshack.us/photo/my-imag
http://imageshack.us/photo/my-images/82
http://imageshack.us/photo/my-images/83
http://imageshack.us/photo/my-images/70
http://imageshack.us/photo/my-images/83
EXPLAIN: I commissioned Fenrir's Child/Mordrude's Monsters for a full fursuit in 2011, with the original soft completion date of Rainfurrest 2011. We knew it was an ambitious target, so it wasn't disappointing when it wasn't done yet. Shortly after Rainfurrest 2011, there was some personal drama between myself and my ex best friend, which Fenrir's Child had inadvertently became involved with in other ways. Unknown to me at the time, this caused her to lose motivation to work on my fursuit. Several deadlines were set and missed. The first deadline after the drama was for January 2012, where I would pick up the fursuit for the When Furballs Strike 8 bowling meet in Kenmore, WA. When my wife and I went, the fursuit was not yet completed. The head was finished on the outside, but unwearable due to incomplete interior work.
Because of the delays, Fen had offered free upgrades to make up for the extended wait. I gladly accepted. Unfortunately, upgrades aren't any good unless you actually get the fursuit.
The next date was set for another When Furballs Strike meet in late May 2012. Again, the fursuit was not complete, with several months going by with absolutely no work done. The next completion date was set for Halloween 2012. Needless to say, it wasn't finished either. In November Fen had opened up for more commissions, and one of my closest friends had posted on her journal asking about my fursuit: http://i3.photobucket.com/albums/y93/SirFratley/Journalcomment.png Shortly after, Fen had finally come forward with why she had not been working on my fursuit this whole time, and offered a partial refund, which I politely declined because of financial troubles on her end: http://pastebin.com/k2PACa6X We decided to push for December completion.
In early December, it was discovered that my head was missing, believed stolen. We discussed various options, including her remaking a head if I don't dock her in reviews or I pay $300, I get the remainder of the suit plus a partial refund, or, least desireable, a full refund. However, she backed out of any agreements and said she will be refunding me, without any say in the matter, in 45 days from the date of the police report for the claimed theft. Here is the full chatlog from that conversation: http://pastebin.com/q1UbWVix
On the day the refund was due, she paid at 10 PM, without answering my emails or IMs asking what's going on, since it was getting late in the day and I still hadn't received my refund. Thankfully I did eventually find the refund in my paypal account, and our transaction is closed.
Throughout this entire ordeal, I have been as patient as humanly possible, when all my friends were saying I should be making a fuss and have posted her on A_B a long time ago. Before the head was stolen, even Fen agrees I've been extremely patient: http://i3.photobucket.com/albums/y93/SirFratley/FensaysImpatient.png This entire commission has been nothing but constant waiting and repeated disappointment. There were many times I had felt absolutely trapped. I wanted to speak up and say she was taking too long, but if I did, I feared she would rush and push out a sub-par product, or give up and refund me without even trying to finish it. When she backed out of our agreement to let me have the rest of the fursuit minus the head, the gloves came off.
While Fen's quality of work is extremely good, she simply lacks professionalism, basic business ethics, and the ability to complete large projects on time, allowing personal drama to interfere with her commissions. For small items such as tails, she would be a great builder to consider, but for anything more, I say Buyer Beware.
Edit: Updated the proof to include initial email and Fen's old TOS. Also fixed a typo that had been driving me nuts.
Edit 2: Added the FA notes between Synwolf and Fen, kindly provided by Synwolf.
WHERE: http://www.furaffinity.net/user/fenrirschild/ http://www.furaffinity.net/user/mordrudesmonsters http://fenrirschild.deviantart.com/ http://www.mordrudesmonsters.com/
WHAT: Full fursuit commission
WHEN: First payment May 20, 2011, paid in full July 31, 2011. Fursuit head stolen early December 2012, refund received January 23, 2013.
PROOF: Paypal payments: http://i3.photobucket.com/albums/y93/SirFratley/Paypalscreen-1.jpg (Fen's real name blurred, all non-relevant transactions crossed out)
Initial Contact: http://i3.photobucket.com/albums/y93/Si
Fen's old TOS: http://i3.photobucket.com/albums/y93/Si
FA notes, kindly provided by Synwolf, showing proof of Fen's accusations that I stole the head:
http://imageshack.us/photo/my-images/81
http://imageshack.us/photo/my-images/54
http://imageshack.us/photo/my-images/25
http://imageshack.us/photo/my-images/82
http://imageshack.us/photo/my-images/58
http://imageshack.us/photo/my-images/25
http://imageshack.us/photo/my-images/81
http://imageshack.us/photo/my-image
http://imageshack.us/photo/my-images/16
http://imageshack.us/photo/my-imag
http://imageshack.us/photo/my-images/82
http://imageshack.us/photo/my-images/83
http://imageshack.us/photo/my-images/70
http://imageshack.us/photo/my-images/83
EXPLAIN: I commissioned Fenrir's Child/Mordrude's Monsters for a full fursuit in 2011, with the original soft completion date of Rainfurrest 2011. We knew it was an ambitious target, so it wasn't disappointing when it wasn't done yet. Shortly after Rainfurrest 2011, there was some personal drama between myself and my ex best friend, which Fenrir's Child had inadvertently became involved with in other ways. Unknown to me at the time, this caused her to lose motivation to work on my fursuit. Several deadlines were set and missed. The first deadline after the drama was for January 2012, where I would pick up the fursuit for the When Furballs Strike 8 bowling meet in Kenmore, WA. When my wife and I went, the fursuit was not yet completed. The head was finished on the outside, but unwearable due to incomplete interior work.
Because of the delays, Fen had offered free upgrades to make up for the extended wait. I gladly accepted. Unfortunately, upgrades aren't any good unless you actually get the fursuit.
The next date was set for another When Furballs Strike meet in late May 2012. Again, the fursuit was not complete, with several months going by with absolutely no work done. The next completion date was set for Halloween 2012. Needless to say, it wasn't finished either. In November Fen had opened up for more commissions, and one of my closest friends had posted on her journal asking about my fursuit: http://i3.photobucket.com/albums/y93/SirFratley/Journalcomment.png Shortly after, Fen had finally come forward with why she had not been working on my fursuit this whole time, and offered a partial refund, which I politely declined because of financial troubles on her end: http://pastebin.com/k2PACa6X We decided to push for December completion.
In early December, it was discovered that my head was missing, believed stolen. We discussed various options, including her remaking a head if I don't dock her in reviews or I pay $300, I get the remainder of the suit plus a partial refund, or, least desireable, a full refund. However, she backed out of any agreements and said she will be refunding me, without any say in the matter, in 45 days from the date of the police report for the claimed theft. Here is the full chatlog from that conversation: http://pastebin.com/q1UbWVix
On the day the refund was due, she paid at 10 PM, without answering my emails or IMs asking what's going on, since it was getting late in the day and I still hadn't received my refund. Thankfully I did eventually find the refund in my paypal account, and our transaction is closed.
Throughout this entire ordeal, I have been as patient as humanly possible, when all my friends were saying I should be making a fuss and have posted her on A_B a long time ago. Before the head was stolen, even Fen agrees I've been extremely patient: http://i3.photobucket.com/albums/y93/SirFratley/FensaysImpatient.png This entire commission has been nothing but constant waiting and repeated disappointment. There were many times I had felt absolutely trapped. I wanted to speak up and say she was taking too long, but if I did, I feared she would rush and push out a sub-par product, or give up and refund me without even trying to finish it. When she backed out of our agreement to let me have the rest of the fursuit minus the head, the gloves came off.
While Fen's quality of work is extremely good, she simply lacks professionalism, basic business ethics, and the ability to complete large projects on time, allowing personal drama to interfere with her commissions. For small items such as tails, she would be a great builder to consider, but for anything more, I say Buyer Beware.
Edit: Updated the proof to include initial email and Fen's old TOS. Also fixed a typo that had been driving me nuts.
Edit 2: Added the FA notes between Synwolf and Fen, kindly provided by Synwolf.
no subject
And when you're in public in a suit, you don't really want to say "well, X made the head, and Y made the feet, and Z made the paws and Q made the bodysuit, which doesn't match the head because the fur wasn't available..." Granted, that's the commissioner's thing to deal with, but it's a hassle, and maybe it should just be avoided altogether.
I dunno, I'm just kind of saying that... the work that fursuit makers put out always reflects back on them. I think it's alright that the maker holds the power when it comes to deciding what sort of work they're willing to showcase to the public.
no subject
I guess I've just been burned by fursuit makers too many times and so I tend to lean towards feeling that a customer who has, in essence, done nothing wrong, should get a product to show for their time.
Ah well, differing opinions and all! =D I think we all see things our own way and I'm fine with that. I mean, I can see some of your points, as a maker, in wanting the best possible representation of your work, but I can also see how Cani probably felt about giving someone 16 months of your time, and endless patience, only to end up with nothing to show for it. (I've been through that situation except I didn't even get my money back.. e_e'')
no subject
no subject
I think another point someone brought up that I agree on is this: Fen offered to make a 2nd pair of paws as an apology for the extended wait time, so in essence, I believe that Cani should have at least been given the 2nd set of paws, since that was made as an apology for the long wait time which certainly didn't reverse itself once the refund was given.
no subject
no subject