[identity profile] mori-mutt.livejournal.com
WHO: FruitSuit Creations / ClemFox

WHERE: https://twitter.com/FruitSuits (Business account)
https://twitter.com/ClemFox_ (Creator account)

WHAT: Fullsuit Fursuit commission ($3,605.00)

WHEN: March 2017 - Initial communication
April 2017 - Contract signed, project paid in full
June 2017 - First notice project was running behind
June 2017 - Notice commission would not be completed on time
July - November 2017 - Further notice of commission delay

EXPLAIN: In early 2017, I saw the first piece of this artist's work and was very impressed. After a few short conversations, we agreed on an expedited commission at a greatly increased price. Several close friends had vouched for her work by this point and many conversations and assurances were given that the expected completion time of Anthrocon 2017 would be totally doable.
[Contract w/ completion date: https://i.imgur.com/ViRLy6Q.png https://i.imgur.com/jGIIjQW.png

For some context, a previous Beware I had written led to the rushed circumstance. This is a suit I've been trying to have made since 2014. The original artist has since completely given up responsibility for the project. Explaining this situation, plus the premium price, is part of why the deal was agreed upon with such a deadline.

My first concern came by way of being told she incurs a 5% convenience fee for using PayPal, something I had believed was against ToS. Given the sum of money already being spent here (again, 3600 dollars) I thought charging anything else was a little excessive. Needless to say, I went along with it and completely paid off that balance. After that time, I actually received regular updates, she streamed and showcased the work to me frequently, I actually believed I might really be getting this done!
[Convenience fee: https://i.imgur.com/QPyzgyK.png
[WIP: https://i.imgur.com/XxVDjoM.jpg
[WIP: https://i.imgur.com/KfAhsyZ.jpg

In early June I received the first communication that things would be suffering a delay. She complained of issues with drug interactions, stating her mood was too poor to be able to work. From this point onward, I only got one more follow up progress report on the suit. She continued to tell me about her diminished mental state and how she was unable to perform even basic, everyday functions. Come Anthrocon, I'm informed the suit would not be completed on time, but she would work tirelessly to get it done as quickly as can be. After July, she runs into a family health issue that takes several more months away from her projects, leading to the most recent updates in November where she has informed me she's suffered a shoulder injury and is, again, unable to perform even simple, daily tasks.
[First issues: https://i.imgur.com/pLMAq9P.jpg
[Second issues: https://i.imgur.com/BUgF7I8.jpg
[Third issues: https://i.imgur.com/foAO9pU.jpg
[Forth issues: https://i.imgur.com/8x7IlQb.jpg

PROOF: Payment in full: https://i.imgur.com/rfZG0a1.jpg
Contract Agreement: https://i.imgur.com/ViRLy6Q.png


This has been a difficult thing to do. Given the issues with health and family she has communicated to me, I gave every bit of leniency I could before writing this and even still feed bad doing so--I even offered to waive the money I was to be refunded for not completing it in a timely manner. But excuse after excuse, something this artist seems to have a history with, has once more led me to believe this is another project I should not expect to see completed and certainly not for the added expense.


EDIT: Original post updated to include a screen of the second page of the contract ( https://i.imgur.com/jGIIjQW.png ). The refund outlined here was indirectly referenced in the "First issue" link under explain, leading to its accidental omission.
[identity profile] s0lar5ail0r.livejournal.com
Where: Furaffinity.net/user/sharpe19

What: Premade head, to be upgraded with a matching tail.

When: September 2016

Explain: Sharpe was taking offers on this premade suit nicknamed at the time Alchemy https://imgur.com/fdz80W1. Sharpe did make it known that a new hood (neck/ears) would be made for the winner which I thought was too cool to pass up. I sent them an email private offer of 1800 with the request of a payment plan on 9/19/2016 https://imgur.com/6n2vueu.This was the highest bid at that time, and the payment plan was welcomed!

I also inquired about a design (this is prior to being the “chosen” buyer) which Sharpe seemed intrigued by. She asked if a deposit of 800 would be doable https://imgur.com/BCS4ls6 and that my offer is very interesting to her. At this time, I also asked if at this or a future time she would be willing to make me a tail and maybe hands/feet as well for extra funds of course. She agreed to a tail and to possibly add crystals as well! By this time, I was notified that I WAS the buyer (I’m not sure where that message is... I literally don’t have an email or a FA note so weird) and asked for her Paypal to send the first part of my deposit https://imgur.com/ryQN3in.

By now I had made my first deposit payment of 600 and was going to get the remainder the following day. I was waiting on Paypal to clear funds of a sale of mine to finish my deposit to Sharpe https://imgur.com/DyhGIzK and was able to put the remaining 200 down on September 30th

Some time passed (about a month) and I had sent another 750 to Sharpe while awaiting my first check from my new job https://imgur.com/HlCaOS3.

NOW all was going extremely smoothly Sharpe was very quick to respond and lovely to work with. I had 0 issues with communication. I’m going to switch from email to FA notes as I was assuming photos would be uploaded to FA instead of sent via EMAIL (what my previous makers have done in the past).

I let a few months go past, I was off FA for a small break, but decided to send a poke her way to see where we were at with the commission https://imgur.com/Qy5NYzz. Now this is about 6 months after the payments were made. I know sometimes life gets busy and I am VERY flexible when people are up front to me with what’s going on… but this response was honestly a little awkward for me https://imgur.com/opSPYdv it appeared she literally had no idea who I was. NOW that being said our primary form of communication was through email, and I’m not sure how others work but for me I document peoples Emails/FA/DA/FB whatever methods of communication I can just so I can keep in touch. But I brushed it off as just simple confusion as to who I was! It happens. https://imgur.com/r0J7p5B this is just me clearing up which commission I was and getting a few verbal updates. Sounds like the Hood didn’t turn out as well and needed to be redone-reworked before progressing. Sure no problem! Quality over speed in my opinion! https://imgur.com/DaoaH0p first talk of getting some updates. They never came but that’s ok life gets busy I suppose.

Now were onto June of 2017 where I again asked if we had any updates https://imgur.com/1SGuIdv to which I was responded with a note that seemed promising and that work was almost complete (unless I’m reading into it wrong, to me it sounded like all it needed was airbrushing) https://imgur.com/JYUUm4S. This got me quite excited so I decided to let her work and try back later if she didn’t get back to me first.

Well now were pushing the “Almost a year” mark and I am honestly starting to get antsy as I had conventions I was planning to wear this to and really didn’t expect it to take a full year to complete a hood replacement and a tail. https://imgur.com/mix1MqY I was a little confused by the response as I thought we were almost done with things and apparently it was just a first test run? Of the fur? https://imgur.com/1BtiaAr and at this point I had given up mentally that this project would get done. Sharpe was spending (I follow her on twitter) most of her time working on personal costumes/cosplays/projects and I felt like I was completely tossed on the backburner. This is when I asked a SECOND time (because she either ignored or didn’t read) for an estimated time of completion https://imgur.com/CisL4Jc.She said it would be Most likely August, but for sure before Halloween. Finally, a date set I can stop pestering her! https://imgur.com/Z5F4JO9

Well were officially at/past the one-year mark, august came and went and so I inquired one more time to be sure were on track for Halloween https://imgur.com/tyrNaxi to which they assured me we are https://imgur.com/HH4PmBV.To me, and please let me know if I’m wrong, I was under the assumption my suit would be IN HAND by Halloween when I asked if we were on track… Is that wrong of me to assume?

Completed Payments https://imgur.com/AnCPEK6 So the original plan was 1800 but I did not complete my final payment of 250 dollars. I was holding on to it until the product had either photo proof, or completion proof or SOMETHING because I have been burned MORE than a handful of times.
Well Halloween is tomorrow. I have 0 progress photos, proof of work, I literally have only her word. She messaged me asking for my address, however when I did ask for photos I was met with a really odd response of “Depending on how late you’re awake” https://imgur.com/wXg9Yilwhat?? What difference does it matter how late it is... why is it SO hard for Sharpe to provide me ANY proof of work?? At this point I just hope I can get my refund as I have ZERO desire for this character anymore. I’m not sure if it’s just my expectations or what but a year of waiting with no progress updates proof or anything really left a sour taste in my mouth. I’m a very patient person but I really feel like my commission was not taken seriously or professionally in the form of timelines/completion. It just seems like my commission didn’t/doesn’t matter and that I was only a quick paycheck for someone to use.

As of 10/29/2017 I was relayed it would be shipping out "this weekend" (the weekend before halloween) however it was not, and I still have 0 photographic proof of ANY work.

Sharpe is a really nice gal, super communicative and will respond very quickly. I just think her time management is lacking. Personal and new projects took priority over my paid commission. I just hope I can get my refund promptly.

Beware is only warranted for lack of time management and prioritizing issues. She makes great work, and she’s very communicative. I missed out on every event I wanted to wear this piece to and actually ordered a new costume in the meantime as backup for Halloween as I had a feeling it again, wouldn’t be completed on time. I hope Sharpe steps up her game on her time management and prioritizing pieces.

Update 11/8/2017: At this time Sharpe and I have agreed on a full refund, she will be selling the suit (this is the current listing link https://www.thedealersden.com/listing/alchemy/129915) and the profits will be coming to me. Im glad we could come to an agreement. I will update as soon as refund payments are made.

Update: 11/16/2017: I have received the first payment of 450 dollars, with an agreement on a payment plan that will total just over 1300 dollars in a matter of 5 weeks. I am currently at work, and unable to get a screenshot but I will update this post promptly.
[identity profile] crystalryuu.livejournal.com
> SUBJECT: ARTIST BEWARE: FurFancyCostumes/Victoria10717/Vixxens
>
> WHO: Victoria10717, Vixxens, or her official business FurfancyCostumes
>
> WHERE: http://www.furaffinity.net/user/victoria10717/, http://www.furaffinity.net/user/furfancycostumes, and http://www.furaffinity.net/user/vixxens/. More proof can be found on her instagram https://www.instagram.com/_victoria10717_/. Her business sites are http://furfancy.webstarts.com/ and http://www.furfancycostumes.com/
>
> WHAT: Stretchy handband ears
>
> WHEN: The journal where I asked for ears I cannot access but payment was recieved by her on January 30th of 2015. I spoke to her in person at AC about them. then there were a few notes exchanged on fa about the status of my commission.
>
> EXPLAIN: In February of 2015 I had paid Victoria for a hand made item (paypal transaction https://imgur.com/a/qAJnV
> ). A set of headband ears which I was told would be finished by July at Anthrocon. The convention came and went and I still did not receive my item (asking if they will be ready https://imgur.com/a/oYsYu. I was placed on her public Que for completion along with others. Earlier this year I was removed from the list without notification and I myself had to reach out to her. The reason I got was as follows: "ive been trying to get the extra cash to actually refund you for them since its been a crazy amount of time :(" I was also informed she wanted to focus solely on large scale projects (Trello removal? https://imgur.com/a/peEsU) (Trello response https://imgur.com/a/yd4Df). I also know between all of this she had moved several times and was having issues so I was patient and understanding. Since all of this she has bought quite a bit of house items, a large 3-d printer, and a large 22hd cintiq drawing tablet for herself within the past two months so I do not understand why I have not received my refund from her. She is using both the 3-d printer and the tablet to take on many commissions and pre-orders and has been very active online in doing so. On the 24th I issued a two week warning on an artist beware, believing this was more then enough time to rectify the issue of either my refund or the product. She has read these messages but has not responded since (Follow up https://imgur.com/a/mX8Kr) (following up again https://imgur.com/a/GdTjK) (Ultimatium issued https://imgur.com/a/NgsPk). Now I understand should not have waited this long for such a small product but with her moving a lot I thought it was the right thing to do. I would get paypal involved but it is now going on almost 3 years of waiting for ear headbands. She also claims she doesn't take small parts orders but her trello and her pages show otherwise.
>
> PROOF: (paypal transaction https://imgur.com/a/qAJnV
> ) (asking if they will be ready https://imgur.com/a/oYsYu) (overdue Acknowledgment https://imgur.com/a/Rrju8) (Trello removal? https://imgur.com/a/peEsU) (Trello response https://imgur.com/a/yd4Df) (Follow up https://imgur.com/a/mX8Kr) (following up again https://imgur.com/a/GdTjK) (Ultimatium issued https://imgur.com/a/NgsPk) (business email and possible refund? https://imgur.com/a/0vDdk
> ) (New Graphic Table and price https://imgur.com/a/TPpc6 https://imgur.com/a/L680s) (New large 3-d printer and price https://imgur.com/a/wJkBR https://imgur.com/a/0hVhO) (proof that all messages on furaffinty were read by Victoria as requested by AB staff https://imgur.com/a/tiqIA)

::EDIT AS OF 10/20/2017::
Full refund has been recieved by Victoria via paypal
So I am owed nothing else.
link for proof: https://imgur.com/a/wynPx
[identity profile] dinoval
WHO: The Dealers Den: Eelowyn (removed by admins)
Others: Alchemy_Rules

WHERE: The Dealers Den (auction details removed by admins)

WHAT: Premade floor-dragger tail for dragon cosplay/fursuiting

WHEN: Began transaction and paid 07/23/2017
"Shipped" 08/01/2017
*See these images for all messages.
First submission of fraud to PayPal 08/23/2017
Escalated to PayPal investigators 09/01/2017
Received PayPal refund 9/06/2017

EXPLAIN: I won an auction for the item and contacted the seller easily, paying the same day. After a week, I checked in and was told it was shipped and would arrive in 5-8 days. After that time, I asked for a picture of the mailing slip. After not being sent the picture, I filed for PayPal refund and was awarded it later. Eelowyn is no-where to be found.

PROOF: Messages
[identity profile] s-trawberrymilk.livejournal.com

WHO:  Lolithetigger @ instagram,hypersensuality @ twitter / instagram, crackdolls @ fa, Melanharley  @ tumblr.


WHERE: All contact was through telegram, however pictures, the livestream, were posted via instagram.


WHAT: A DHC fursuit. ($3200)


WHEN: All payments were made June 1st, and the fursuit was shipped June 11th, and the suit arrived on the 16th of June. On July 1st, I noticed the charge back for all 3 payment made. This is currently still on going.


EXPLAIN:

I decided to sell my DHC fursuit, and after having issues with other buyers, a friend of mine said they wanted to buy the suit. (http://i.imgur.com/S3saI6c.png)  I was thrilled to have someone I knew, and a friend buying my suit. We agreed on $3200 for the price (http://i.imgur.com/HbCKRTI.png).  So, they paid in full on June 1st (http://i.imgur.com/zbXs2hw.png) . I was away at BLFC at this point, so the suit was not shipped until the 11th ( http://i.imgur.com/OhczSkk.png ). We both agreed that I would ship the suit out, and come back with the price, and they would pay for the shipping. (http://i.imgur.com/PUKx7Qr.png, http://i.imgur.com/A1a3X8O.png) The shipping is still not paid for to this day. (July 11th)  The suit arrived on June 16th (http://i.imgur.com/d7HuXhr.png, http://i.imgur.com/v7cO359.png), and everything seemed fine. Additionally, the suit was altered. (hair was added, and the feet were altered to make them fit a bigger size. (tuff can be seen here http://i.imgur.com/93pcCas.jpg?1, and proof of her saying the feet are being altered here http://i.imgur.com/QHXmrJx.png)


Things were fine after this until I logged into my paypal on July 1st, and saw the -$3000 balance in my account. ( http://i.imgur.com/v57eozZ.png, http://i.imgur.com/oszYWcX.png) This was the first sign of trouble. I immediately contacted Lola. (http://i.imgur.com/LcoqXiO.png ). After this, Lola told me to respond to the claim, and explained they were on call with their bank, and paypal and were working to resolve this. I waited patiently until I finally heard back from them on wednesday, July 4th. (http://i.imgur.com/OJaLJzt.png, http://i.imgur.com/0nTvMBr.png.) They explained that they were going out with their brother and would call the bank later that evening, though I was unhappy with this I waited. (

http://i.imgur.com/98VeSKT.png, http://i.imgur.com/qkAnd33.png) That night they explained that they’d called their bank, and they were reversing the chargebacks and that my account would be back to normal within 48 hours. (http://i.imgur.com/KkYAb4H.png, http://i.imgur.com/Gm6pIIz.png)


I checked in each day as it was still not resolved. It had been well over 48 hours, and nothing had changed with my account, it was still -$3000. After contacting Lola about this, they said they would call the bank, and has since stopped replying to me. Last communication I have recieved was from 12:21 pm on Friday, July 7th. (http://i.imgur.com/rny27sm.png, http://i.imgur.com/od2dbzP.png).


I called PayPal yesterday and I provided them with all the evidence and informed me they will have this case resolved within the next 24-72 hours. However, this morning (11th of july) I received an email basically saying that this is going to take up to 30 days for the investigation, and up to 75 days for a resolution to be made. (http://i.imgur.com/7uH6BkV.jpg) So I called paypal, and they confirmed this information, and said what I was told yesterday (about 24-72 hours) is incorrect. Thankfully they have temporarily released the $3200 usd so I can still work, and receive and send money to that account. However this situation will not be resolved until paypal, and the card company have reached a resolution. Even when I asked paypal, they said that there is nothing I can do, and nothing that Lola can do until the card company has reached and processed a conclusion.(if I am able to get in contact with her, that is.)(proof of calls http://i.imgur.com/zAHzBHY.jpg)

UPDATE:
i have now managed to get in contact with Lola via email. She has told me that she stole her mom’s credit card and used it to pay for the suit. ( http://i.imgur.com/hmBnMiR.jpg & http://i.imgur.com/arekqPN.jpg)

UPDATE: The credit card company sided with her, this is now considered a stolen item. I am out $3200 + shipping costs + paypal fees for each chargeback (3). (emails from paypal: http://imgur.com/a/yczhO)

UPDATE: GOOD NEWS!! Someone provided me with info on how to reach @/hypersensuality's parents, and I was able to contact her mother!! She has told me that she will be sending back the suit. So once she has shipped it I will make a post, and as well as when it arrives. (https://pbs.twimg.com/media/DFnFTM3UAAA7cMs.jpg)

UPDATE: The suit has been returned, and is now for sale again. there have been damages but I am just happy to have it back. Please never work with this user. This situation was incredibly painful and has cost me more money than I am comfortable sharing.

PROOF:

All screenshots in order; http://imgur.com/a/Bol48

Additional proof she has it (images of her wearing the suit): http://imgur.com/a/w8ziZ

[identity profile] laughsatthunder.livejournal.com
WHO: DualCatsStudio

WHERE: FurAffinity submission, exchange was through notes.

WHAT: $65 cut and hinged resin lemur base for fursuit making.

WHEN: Payment sent March 28th, 2017, nothing received as of June 23rd, 2017.

EXPLAIN: User was selling casts of their new resin base, I like to hoard resin bases for fursuit building so I bought one from them. May 23rd I was told they were ordering more resin but since then I have received nothing and the exchange has gone cold.

PROOF:
Original post and initial interaction: http://imgur.com/a/MT0j1
Agreement and payment: http://imgur.com/a/di4aX
Asking for updates #1 (May 2nd): http://imgur.com/a/daToe
Updates #2 (May 23rd): http://imgur.com/a/Yoy01
Unread note and page shout: http://imgur.com/a/78Yhm
[identity profile] nashida226.livejournal.com
WHO: Remix Angel Dragon / Nightwolf Costumes

WHERE: Facebook –business page apparently deleted; tags/links to business page are broken, did most business through personal page
FurAffinity - http://www.furaffinity.net/user/nightwolfcostumes (business, has been cleared out and no submissions are in gallery)
Furry Network https://beta.furrynetwork.com/nightwolf/
Twitter https://twitter.com/remix_dragon

WHAT: Full digitigrade fursuit valued at over $1800 USD , fleece hat valued at $25

WHEN: Dec. 2014 (when first payment was sent) to present (suit was paid in full May 2015)

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[identity profile] shiratzu.livejournal.com
Text: WHO: Georgina Layne (HypeSoda/ GrumpyBatFursuits)

WHERE: Facebook
FB Page: https://www.facebook.com/Grumpy-Bat-Fursuits-871621326237816/?ref=br_rs
FA: http://www.furaffinity.net/user/HypeSoda/

REASON: Scam, lies, ignoring messages (and some behavior)

WHAT: Trade with badges of their characters for their feetpaws (my art for their paws)

WHEN: First started trade 2/23/16, continued throughout the year

EXPLAIN: I was to trade with Georgina some badges I have drawn of their characters, in exchange for their feet paws.
There have been multiple accounts of them telling me they would ship it without actually doing so. I would have to constantly ask for updates before they would tell me that they haven't even mailed it.

I had given them 2 deadlines (Anthrocon and Christmas), both of which were missed.
It has been a year now, still no feet or update on the situation.
(Later screenshots, like the Christmas deadline, I no longer have due to my first account being disabled, without facebook allowing me to gain it back.)

At one point, I had made an advice post on my account (not a beware) shown only to facebook friends asking for their intake of what I should do. A friend of mine also had a trade with Georgina, and canceled it once they heard of my situation.
Georgina then responded in a bit of an outburst.

PROOF:
-Proof of Georgina posting online, instead of responding to my messages
-Extra screens showing their approval of my side of the trade and proof that I sent it is here
[identity profile] soundwavekun.livejournal.com
WHO: purqleguy

WHERE: http://www.furaffinity.net/user/purqleguy

WHAT: Fursuit head, one time payment.

WHEN: April of 2016 was when I bought the head, the deadline was supposed to be July 2016. At the time of writing this (3/24/17) it has been almost a full year past the deadline, and he will not respond to my emails asking about the tracking number of the package he told me he shipped (he said he shipped it a month ago.)

PROOF: Emails: http://imgur.com/a/txDnh Paypal transaction: http://imgur.com/x5G4jo5 I don't remember why I sent it in two parts, but it was sent on the same day as you can see.

EXPLAIN: Long story so I put it under the cut
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[identity profile] 🎀starrla🎀
WHO: OtterN’Daughter, KeryuOkami, WaterDogWharf
WHERE: https://www.furaffinity.net/user/otter.n.daughter/ https://www.furaffinity.net/user/waterdogwharf https://twitter.com/KeryuOkami
WHAT: Fursuit, Full digi-grade with extra padding in legs/arms/tail.
WHEN: First payment was made to Keryu on 7/15/15. I completed my payment plan (Paid in full) on 11/7/15. I did not receive my suit until 2/28/17
PROOF: http://sta.sh/0fch8p7k9cm All payments including shipping

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Current Mood: Frustrated
[identity profile] ghost-saber.livejournal.com
WHO: Cuttleb0ne

WHERE: twitter.com/cuttleb0ne

WHAT: A plantigrade fullbody fursuit

WHEN: Quote sent 12/28/15
Down payment sent 01/13/16

PROOF: Proof of all current payment
Only wip I've ever recieved

EXPLAIN: Cuttlebone quoted me $2,500 for a fursuit of my saber character with a payment plan of a 30% down payment and the remaining 70% due on completion. I was very excited for this commission so I sent the down payment on the 13th and told him that my only deadline was this coming MFF in December, expecting that this would be plenty of time to get things done. For a while things were going smoothly, I sent my DTD and some extra payments because I was nervous about making sure I could pay him all off on time, since I wasn't quite sure when he would be complete.

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[identity profile] antler thing
WHO: SugarNSpiceCostumes or as she goes by on social media, Corpse Cat

WHERE: http://www.furaffinity.net/user/sugarnspicecostumes/

WHAT: The product was a full fursuit, $1,918. 2 full bodies, 2 sets of feet paws (indoor/outdoor), 1 set of hand paws and of course a head and tail. The quality of the suit was to be the same as the ones advertised on her FA page

WHEN: I made the first payment for the suit in 2015, she claims that she started it in April 4th of 2016. I was the only suit she was working on (so she told me, which I have screenshots of and will display)

PROOF: This is a small section of screenshots. To screenshot our ENTIRE chat it would be too many links, but this is times where she's ignored me, times where's she's lied to me, and times where we discussed the product quality, when it would be completed, and the price/payments. I blurred out her paypal and the addresses that are there

ExpandRead more... )
[identity profile] kichidogo.livejournal.com
WHO: Victoria10717 known as "FurFancyCostumes" on Furaffinity

WHERE: Links to their Furaffinity accounts
http://www.furaffinity.net/user/victoria10717/
http://www.furaffinity.net/user/furfancycostumes

WHAT: Fursuit handpaws, feetpaws, bodysuit with tail attached (fursuit items)

WHEN: First agreed upon commission on the 16th of March 2016, it was also agreed upon that said items would be delivered to me by June 17th 2016, this is still ongoing however and they have not started the commission as I am writing this 16 February 2017, I finally worked up the courage to ask for a refund 2 months ago

PROOF: Proof can be found here: http://imgur.com/a/RAgOm
Proof is in the form of screenshots of conversations I have had with the maker

EXPLAIN: This all started after I purchased a fursuit head off the fursuit auction site "furbuy" from someone who bought it from the maker. I decided I wanted to upgrade it to a partial so I reached out to the maker as I needed it done for a specific date which I wouldn't be able to finish the parts by due to life circumstances, this was my only reason for commissioning the maker at the time so I'd have the partial to wear to an upcoming convention.
The maker agreed and assured me it would be there in time for the convention http://imgur.com/rCI396A so I went through with the commission and paid. http://imgur.com/HZDcMjl

I know artists don't like being bombarded with questions from commissioners so I gave them space and just assumed that they would work on it. Time passed and I hadn't seen any progress at all so I contacted them and they told me it was fine and will be done. I contacted them again 2 weeks before the date they assured me they'd have it completed by (as shipping from the USA to Australia takes 2 weeks) and by this point I knew they wouldn't have it done in time, which I was upset about but I let it slide.

Time continued to pass and I was getting more stressed and worried about the commission, I was constantly given sob stories for why the commission wasn't worked on (moving house, relatives dying etc.), which I gave her more time because of, however I was noticing too that she was working on commissions that were paid off after mine.

It became difficult to get into contact with the maker as they began ignoring my messages, I tried switching over to email on numerous occasions which were ignored completely, whereas with notes I would receive occasional replies.

Late September to early October I messaged her asking what was going on and she told me that she was working and making great progress and I started seeing a lot of work from her that she was doing on others commissions suits and I became confident that soon she'd do my commission as she was posting progress as well with her assuring me my suit would be worked on soon http://imgur.com/rrnAKmd so I decided to add a bodysuit to the commission as they also assured me it wouldn't slow my commission but be done with it.

Time continued to pass and more and more I noticed other commissions being done over mine and when I tried contacting the maker I was ignored. Eventually I decided I was putting too much time into this and it was making me too stressed so I wanted to put an end to it and as they had breached the agreement many times I believed I was entitled to a full refund and all they responded with was to follow their "trello" http://imgur.com/oT70pkB to try and get me to no longer ask for a refund. On other occasions I had told them they hadn't made a slot for me on trello which they ignored so even looking at that list, I had no idea where I was on it or if my commission was even being considered in her queue

Then the maker proceeded to provide excuses and reasons as to why they couldn't or hadn't worked on the commission http://imgur.com/AZ7StD9 then claiming that I hadn't paid it off before others she had placed ahead of me, this continued for a little longer with conversation difficult as they continued to ignore my messages

http://imgur.com/OhKbuo8 Finally I was able to get them to agree to send a refund and at this point I was so over it I didn't care about the 35% anymore, so I waited. I hadn't heard anything in over a month later after them claiming they'd send the refund that never came. So I proceeded with the Paypal claim, in order to actually receive a refund. I called PayPal customer service and explained the situation to someone there who told me that I was entitled to a full refund as they hadn't made a proper effort to work on the commission, regardless of what their TOS stated they had broken the agreement.

That's when they finally replied however I still am yet to receive a refund from them as they claim they "don't have the money to refund".
[identity profile] rebeccaannoying.livejournal.com
SO about three years ago I took a materials-only pokemon head comission for a friend, and it went great. Her younger brother loved it and wanted one of his own, so we began planning a full body pokemon cosplay for material cost only. The project kept getting put on hold for one reason or another, usally me being in school or him not having the $300-$500 needed for materials. Now that I've graduated college I have the time for side projects, and now that he has a regular job he has the funding to get started. He was about to send me money via paypal when I asked when he would be sending a duct tape dummy. Long story short, he can't get anyone to help him with it despite living with two people. The three of them are my friends, and they want my boyfriend and I to visit their city (four hours away) so I can make the duct tape dummy.  My boyfriend would need to come because I don't have a car or insurance, so he'd have to be my unofficial taxi. I don't want to waste a weekend driving four hours one way to help with a one hour project; on top of food and gas (I'm diabetic and they never keep food that I can eat) we'd also have to get a hotel because my boyfriend is extremely allergic to their cat. I think it's sort of rediculous to ask that in the first place. They also offered to come to our apartment, but even though they're our friends, hosting them can be really exhausting. Again, I don't feel like going to such effort over a duct tape dummy NOR do I wish to inconvenience my boyfriend that badly. If my friend's brother really and truely can't find someone to help him, I don't think I should do the project, and I told him as much. I know he was excited about getting the costume and he's upset that I've canceled, but what am I supposed to do? I don't feel comfortable working off measurments alone because this costume involves a lot of shaping, and I don't have a dress form to work with. He is tall and extremely slender, so I don't know anyone locally who could act as a body double. Is a duct tape dummy really that unreasonable to request? I know they're standard in the fursuit community, but I don't know about the cosplay community.

My other question involves the shipping of materials. Back when we first started planning, I sent him a thorough list with all the materials we would need, their prices, and sources to purchase them. His sister works at Joanne's and the fleece we needed went on a really cheap sale, so they purchased $50 of materials and brought them down to me during a visit. It's so much fabric that it takes up an entire moving box, and I've been storing this stuff for over two years. I didn't ask them to buy it and I certainly didn't ask to bring it down, but nevetheless here it is. When I told them I was canceling the project, I said I wanted to mail them back the materials and they could either a) paypal me the shipping costs or b) let me keep some materials and I would pay shipping. They haven't responded, and now I'm not sure if this was inapproriate to ask. My apartment is teeny, so keeping a huge box of stuff really has been an inconvenince for me. I have no use for 90% of the materials and I don't feel I should be responsible for keeping them when I didn't ask to buy it in the first place. I'm fairly sure they're already mad because I won't arrange a trip to make the duct tape dummy, and this is icing on the cake.

If it helps, I'm not terribly concerned about damaging the friendship at this point; it has been declining for months and I just want to move on from this project. I have other cosplays I'd like to work on, and I'm tired of being on hold for this pokemon costume. I did tell him that when he had both the dummy and the money I'd be happy to work with him, but for the time being I had other things to work on. Am I handling this right?
[identity profile] laughsatthunder.livejournal.com
WHERE: Through Facebook, original sales post was removed by them.

WHAT: $160 DVC small k9 blank with parts installed.

WHEN: August 24th, 2016

PROOF: Initial contact: http://imgur.com/a/Cswp1
Proof of payment: http://imgur.com/a/0iTW8
Asking about shipping: http://imgur.com/a/B6638
Asking again, telling them about USPS pick-up: http://imgur.com/a/pKmd8
Asking, no responses: http://imgur.com/a/zyUQY
Getting a response but nothing promising, then asking for a refund. The last message Facebook says they read was at 2:56. http://imgur.com/a/UAvHV
More being ignored. http://imgur.com/a/WIANH

EXPLAIN: Haley was offering a DVC small canine base up for sale on the "fursuit makers and furry artists" group on Facebook so I hopped on the opportunity since I needed one. Suffice to say I have yet to receive the product and actually ordered 6 resin bases from DVC on the same day a few hours earlier and have already received that before this.

It should be noted that I HAVE called PayPal about it and they refuse to issue me a claim because it was sent through the equivalent of "friends and family" while I had my student account (it sends everything outside of website purchases as such). At this point I may never receive my money nor my product.

EDIT September 19: She has posted a smaller A_B about me to a Facebook group using screenshots I posted above. I censored names of people not involved but she makes bold claims about me scamming other people, calls me "stupid" and a hypocrite, has spent the money I sent for the base so the option of a refund is no longer there and makes some unnecessary comments about my "perfect life". She has yet to message me back since Saturday so I did not know she apparently plans on sending out the base this weekend had I not received these screenshots.
http://imgur.com/a/o6voS
http://imgur.com/a/2uTGc
http://imgur.com/a/muhIM
http://imgur.com/a/Y2GBe

EDIT October 16: I have been asking practically every day for a month now (can provide screenshots, it's mostly just "Any updates?") and finally got them to respond... Just to be ignored again. They claim they'll issue a refund and then go back to the "I'll mail it soon" excuse. At this point I just want the refund because I know I will never see the supplies.
http://imgur.com/a/xOo2X

EDIT October 17: Finally got a response... to find out not only is she 15-years-old, but she can't issue a refund anyway and her boyfriend gets involved.
Our conversation (I admit to getting aggressive towards the end, I had a headache): http://imgur.com/a/cop1C
The conversation with the boyfriend: http://imgur.com/a/ZCYLb

She also decided to write a second Facebook Beware on me, it has since been taken down by the admins of the group but she ironically used a screenshot I took in her first piece of evidence. http://imgur.com/a/RaBYC

EDIT October 18: According to the bewaree and her boyfriend the boyfriend's mother mailed out the package this morning but neither of them are able to provide a tracking number. Here's the conversation I had with him today (language/caps warning): http://imgur.com/a/gf5Uv

EDIT October 20: Was blocked by the user but I received the base today. The box was poorly taped together so it buckled in and the base reeks of cat urine so an animal had to have sprayed it.
http://imgur.com/a/DXUZH

Base was infected with cockroaches. It turns out (upon ripping up it up) the box has pee and vomit stains on it. Lovely. http://imgur.com/a/lsxEN
[identity profile] sewingstuffs.livejournal.com

WHO: kgosiarts / reverseinversefursuits

WHERE: Facebook, Personal Account
WHAT: Stuffed Panda Studios Resin Base
WHEN: July 16th 2016 to August 19th 2016

PROOF:
All facebook messages, PayPal invoice and PayPal dispute information -> https://www.dropbox.com/sh/v845gqftnc2rfrr/AADfxOxNSjQOjetLm49es1R_a?dl=

ExpandRead more... )
[identity profile] kotacub.livejournal.com

Hello there lovelies!

I've found myself in a bit of a sticky situation, and I'm looking for opinions on what the best source of action would be at this point.

So, recently a friend of mine decided they were selling a fursuit head of theirs. Since the character itself is a very beloved one of theirs, they wanted the head to go to someone they trusted. They offered it to me for quite cheap just to ensure it goes to a good home

However, the head itself has some problems
The fur on the muzzle is shedding badly. It has bald spots and needs to be replaced yesterday. The lining in the head was removed due to the fact that it was actually a quilted lining and was trapping heat inside the head. The shaving also needs some touch ups, and several pins were found inside the head after my friend recieved it

It also needs to be changed from her character (who is fairly well known) to a more neutral one

Now, I'm a fursuit maker myself, and making these changes would be abysmally easy for me. However, the original maker does not like other people tuching there work in any way, shape, or form, and makes their customers sign a contract stating they will only return to them for repairs. They also make anyone who purchases any costumes secondhand sign the same form.

The current owner of the head and the maker had a falling out and no longer speak. And Based on the issues above, I don't particularly want to pay to send the head back to them, especially if I can make the fixes on my own

Is attempting to purchase/deal with the situation surrounding this head worth my time, in your opinion?

[identity profile] pastelhabit.livejournal.com
So.. Back in late 2014 I commissioned a not so well known but talented fursuit maker for a partial fursuit. It was paid off in early 2015. In the beginning I didn't have any real issues, it was going to be finished after a convention and I was really excited. After the con they finished a fullsuit, then a partial, and another partial. They ran into some personal problems and had to delay work which I was completely fine with. After all that they did some refurbs and finished the biggest part of my suit. Now it's been almost 4 months with no updates and broken promises of 'it'll be done in a couple of weeks'.

I just need to know if I'm worrying over nothing or if waiting a year and a few months is too long and I need to do something. Thanks.
[identity profile] ozreyl.livejournal.com
So I was curious on what you all would think. This is my first time buying a fursuit from a maker and it's a lot of money to spend.

Now I commissioned this person for a 3/4 fursuit back in November of 2014. I was able to finish paying it off in January of 2015. When I ordered the suit I was quoted 4-5 months roughly.and they warned me it could take longer due to "custom" parts.

I messaged the maker about 1 once a month to see how it was going. I kept getting oh I'm having issues due to this part. And it was always the same part. Well my quoted date came and I asked how it was going and they said they where officially starting to work on the piece. This is 4-5 months later when they quoted to have it finished and they are only just starting it. That really annoyed me but I was like ok only another couple months then.

So I contact them about once a month again with the same response this one thing was holding them up. In the mean time I've seen them post up other commission pieces(which I just hoped they hadn't been ordered after me) as well as ones that they put up for bid.

Well about 3 months after already missing the original quoted time frame they tell me it should be done by the end of the next month, when I contacted them. Ok.

Well obviously it didn't get done well come September/October I finally ask for pictures (which I had requested at the beginning when I filled out their form)they told me they would have pictures for me and that the one item was still giving them issues

Well November hits I've seen no pictures still and I finally have a mini meltdown with the maker. They promised to get me the pictures but they had to rip everything off because of another item they needed to put on. I agreed and so my only pictures are of a head base.

In the mean time they have taken on newer commissions and completed them. Which really made me upset. But I really liked the maker and I don't want to cause them any trouble because they have never given me any reason to not trust them and all of their review have been awesome. But yea idk what to do. Last I talked to them they where sick and they promised me more pictures which they have still not delivered on. What do you all think I should do. I still want my suit and I still want to like the maker so that I can like the suit but I just don't know what to do to actually know I'm getting my suit and that I'm not being taken advantage of.


UPDATE 2/9
So I have decided to give the maker a final deadline of 3 months. That should be long enough to make my suit. I have also told the maker that if they don't have it made by the end of the 3 months then I want a full refund.

A few of you where wondering about my mini meltdown on the maker. Which wasn't really as bad as you all think it was me trying to calmly and correctly word how I felt to the maker for making me wait. The maker was nice enough and understand in their responce if not a little harsh sounding(but it could have just been their choice of words). The reason I ound reluctant to force a refund is more the fact that I personally don't like conflict. I will sit back and let people take advantage of me fore a while until I REALLY blow up. And I personally don't like myself when I blow up so I avoid it. I also have other experiences in real life that affected me in the past for this. It's strange because I'm the first to rip into someone if they are doing the same thing to a friend lol.

But like I said I have given them a deadline to meet one that is hopefully not to stressful on the maker and was reasonable. If they don't meet that deadline I requested a refund. If they don't refund me I will take them to court. I really don't want it to go that far but if I must I will. But I want to give them the chance first. As I stated I really like the person they are an AMAZING maker they are just not very good at the buisness aspect and all that jazz of this which is sad really.
[identity profile] beastcub.livejournal.com
If a fursuit is sent overseas and arrives safely in the customer's country, and the customer is aware the fursuit has arrived and is sitting in customs, but then the customer fails to pay customs fees in a timely manor causing the fursuit to be returned to the sender, and said fursuit gets lost or damaged in transit on its way back to the sender... what responsiblity does the sender have in said situation?

I have been told "A return trip is not part of expected services. Anyone with legal and logic will know this. It made it safe one way and that made the terms basically fullfilled."

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