http://canilupine.livejournal.com/ ([identity profile] canilupine.livejournal.com) wrote in [community profile] artists_beware2013-01-23 11:58 pm

BEWARE: Fenrir's Child/Mordrude's Monsters fursuit commission

WHO: Fenrir's Child/Mordrude's Monsters

WHERE: http://www.furaffinity.net/user/fenrirschild/ http://www.furaffinity.net/user/mordrudesmonsters http://fenrirschild.deviantart.com/ http://www.mordrudesmonsters.com/

WHAT: Full fursuit commission

WHEN: First payment May 20, 2011, paid in full July 31, 2011. Fursuit head stolen early December 2012, refund received January 23, 2013.

PROOF: Paypal payments: http://i3.photobucket.com/albums/y93/SirFratley/Paypalscreen-1.jpg (Fen's real name blurred, all non-relevant transactions crossed out)
Initial Contact: http://i3.photobucket.com/albums/y93/SirFratley/InitialContact.png
Fen's old TOS: http://i3.photobucket.com/albums/y93/SirFratley/FensTOS.png
FA notes, kindly provided by Synwolf, showing proof of Fen's accusations that I stole the head:
http://imageshack.us/photo/my-images/811/fenrisnotes1.jpg/
http://imageshack.us/photo/my-images/547/fenrisnotes2.jpg/
http://imageshack.us/photo/my-images/259/fenrisnotes3.jpg/
http://imageshack.us/photo/my-images/829/fenrisnotes4.jpg/
http://imageshack.us/photo/my-images/580/fenrisnotes5.jpg/
http://imageshack.us/photo/my-images/255/fenrisnotes6.jpg/
http://imageshack.us/photo/my-images/812/fenrisnotes7.jpg/
http://imageshack.us/photo/my-images/6/fenrisnotes8.jpg/
http://imageshack.us/photo/my-images/163/fenrisnotes9.jpg/
http://imageshack.us/photo/my-images/90/fenrisnotes10.jpg/
http://imageshack.us/photo/my-images/822/fenrisnotes11.jpg/
http://imageshack.us/photo/my-images/839/fenrisnotes12.jpg/
http://imageshack.us/photo/my-images/705/fenrisnotes13.jpg/
http://imageshack.us/photo/my-images/836/fenrisnotes14.jpg/

EXPLAIN: I commissioned Fenrir's Child/Mordrude's Monsters for a full fursuit in 2011, with the original soft completion date of Rainfurrest 2011. We knew it was an ambitious target, so it wasn't disappointing when it wasn't done yet. Shortly after Rainfurrest 2011, there was some personal drama between myself and my ex best friend, which Fenrir's Child had inadvertently became involved with in other ways. Unknown to me at the time, this caused her to lose motivation to work on my fursuit. Several deadlines were set and missed. The first deadline after the drama was for January 2012, where I would pick up the fursuit for the When Furballs Strike 8 bowling meet in Kenmore, WA. When my wife and I went, the fursuit was not yet completed. The head was finished on the outside, but unwearable due to incomplete interior work.

Because of the delays, Fen had offered free upgrades to make up for the extended wait. I gladly accepted. Unfortunately, upgrades aren't any good unless you actually get the fursuit.

The next date was set for another When Furballs Strike meet in late May 2012. Again, the fursuit was not complete, with several months going by with absolutely no work done. The next completion date was set for Halloween 2012. Needless to say, it wasn't finished either. In November Fen had opened up for more commissions, and one of my closest friends had posted on her journal asking about my fursuit: http://i3.photobucket.com/albums/y93/SirFratley/Journalcomment.png Shortly after, Fen had finally come forward with why she had not been working on my fursuit this whole time, and offered a partial refund, which I politely declined because of financial troubles on her end: http://pastebin.com/k2PACa6X We decided to push for December completion.

In early December, it was discovered that my head was missing, believed stolen. We discussed various options, including her remaking a head if I don't dock her in reviews or I pay $300, I get the remainder of the suit plus a partial refund, or, least desireable, a full refund. However, she backed out of any agreements and said she will be refunding me, without any say in the matter, in 45 days from the date of the police report for the claimed theft. Here is the full chatlog from that conversation: http://pastebin.com/q1UbWVix

On the day the refund was due, she paid at 10 PM, without answering my emails or IMs asking what's going on, since it was getting late in the day and I still hadn't received my refund. Thankfully I did eventually find the refund in my paypal account, and our transaction is closed.

Throughout this entire ordeal, I have been as patient as humanly possible, when all my friends were saying I should be making a fuss and have posted her on A_B a long time ago. Before the head was stolen, even Fen agrees I've been extremely patient: http://i3.photobucket.com/albums/y93/SirFratley/FensaysImpatient.png This entire commission has been nothing but constant waiting and repeated disappointment. There were many times I had felt absolutely trapped. I wanted to speak up and say she was taking too long, but if I did, I feared she would rush and push out a sub-par product, or give up and refund me without even trying to finish it. When she backed out of our agreement to let me have the rest of the fursuit minus the head, the gloves came off.

While Fen's quality of work is extremely good, she simply lacks professionalism, basic business ethics, and the ability to complete large projects on time, allowing personal drama to interfere with her commissions. For small items such as tails, she would be a great builder to consider, but for anything more, I say Buyer Beware.

Edit: Updated the proof to include initial email and Fen's old TOS. Also fixed a typo that had been driving me nuts.
Edit 2: Added the FA notes between Synwolf and Fen, kindly provided by Synwolf.

[identity profile] yarbro.livejournal.com 2013-01-31 11:53 pm (UTC)(link)
There is no doubt that Fen is at fault due to her poor business practices. Personally, I will not be commissioning her because of those reasons, there are much better makers out there who make just a good of a product in shorter time and better costumer service.

But how you respond to this issue is disturbing.

But both of you are saying that you are "being professional" and the other is not.

But here's what I noticed.

Your attitude on Fen's final decision of refunding. You asked for the bodysuit and Fen says no for many reasons. You grew upset and complained about it.

Your joked about a twitter post on the stolen head.

You joked about Fen destroyed the fursuit. And you written it so poorly that Fen took it seriously.

You said that Fen's report to the police is fake.

You respond to a post on your DA journal: "19 months of waiting and disappointments with absolutely nothing to show for it but idiots trying to blame me, when it's 100% Fen's fault." Despite you choose to make public announcement and did not consider that people will write why they disagree on your opinion. Do not call people idiots because they are different mindset than you.

You became very hostile and curse at Fen when she respond to your journal. I cannot retype what you said but here it is (NSFW): http://canilupine.deviantart.com/journal/In-regards-to-my-stolen-fursuit-head-342108682?offset=60#

And you complained that about Fen's refund despite she did get the money to you on time.

I hope this answer your question.

[identity profile] kayla-la.livejournal.com 2013-02-01 01:22 am (UTC)(link)
I think the problem here is that you're using the word 'fault', when you simply mean that you believe the OP wasn't always entirely professional. They do have different implications. Cani himself admits he wasn't always on his best behaviour, but he never did anything that would put him at 'fault' for not getting his suit.

Hopefully that made sense and explains why people are asking you how he was at fault. They're not asking you what you think he did wrong, they were asking you how you think he contributed to the loss of his suit.
Edited 2013-02-01 01:22 (UTC)

[identity profile] yarbro.livejournal.com 2013-02-01 01:30 am (UTC)(link)
I put in the word "fault" of communication and professionalism between the costumer and the artist. I never said it was his fault that Fen* cancelled the commission of his fursuit.

*I wrote down Fin instead of Fen. Sorry for the spelling mistake.
Edited 2013-02-01 01:32 (UTC)

[identity profile] yarbro.livejournal.com 2013-02-01 01:46 am (UTC)(link)
He also said: "and then ultimately sparking a dramabomb is my fault at all." That is why I pointed out how he tribute to the explosion and popularity of this problem.

I wanted to edited the previous post to show why, but I want to be really careful of the AB rules.

[identity profile] neolucky.livejournal.com 2013-02-01 01:57 am (UTC)(link)
Gonna ask that this thread taper off end end with this comment, I don't see the need to freeze it, but it's beating a dead horse at this point and seems unnecessary. Nothing against a differing opinion, just wanted to point out that this has already been debated before and is getting rather off topic.

[identity profile] shukivengeance.livejournal.com 2013-02-01 01:33 am (UTC)(link)
" Cani himself admits he wasn't always on his best behaviour, but he never did anything that would put him at 'fault' for not getting his suit."

Well said. There were instances where his conduct was less than stellar but those came after the transaction had soured already.

[identity profile] synhowl (from livejournal.com) 2013-02-03 08:47 pm (UTC)(link)
"Hopefully that made sense and explains why people are asking you how he was at fault. They're not asking you what you think he did wrong, they were asking you how you think he contributed to the loss of his suit."

While I agree with that 200%, what irks me immensely is that Cani is quoted as having said "I have every right to sound like an ass", in response to his very ... abrasive ... manner of expressing himself. I don't question his right to be angry and fed up with the situation (and I don't think Yarbro does, either, if I'm understanding his/her comments correctly), but rather the tone and verbage of his journals, comments, tweets, etc. THAT is the only issue I see. Otherwise, having now seen the entirety of how this entire mess went down beginning to end, I feel that the OP was 100% right, in this matter. I just wish he'd risen above the temptation to lash out and -act- out, the way he did, even in the face of so much frustration and hardship. =/

(frozen comment)

[identity profile] yarbro.livejournal.com 2013-02-01 02:10 am (UTC)(link)
It does. Thank you.

"I never "joked" about Fen destroying the fursuit. I was making a serious point that the commission is not wasted if she allows me to keep the rest of the fullsuit, minus the head, but that everything IS wasted if she refunds me."

Ahh, you are right. Sorry about that, but still I wish you wrote it differently where Fen did mistaken or have the ability to take your words out of context.

Nobody have have control of an artist and his or her project. If she feels that she cannot send out the commission you ordered, then she have every right to keep and must refund you. Even how ridiculous the reason might be.

"Up until her decision to refund me, our communication was friendly."

And is where the major issue came in: as a commissioner, you should have kept it friendly as possible when she decided to refund you then post of AB of her poor business practice. That would make things much more easier and would be much easier for you to be heard on a neutral level.

Instead,your decisions on what you post on DA and Twitter and how you responses to others made you to appeared hostile and unworthy of trust and respect.

(frozen comment)

[identity profile] kayla-la.livejournal.com 2013-02-01 02:44 am (UTC)(link)
Hi! You've been asked to drop this thread by another moderator, please do so. If you two want to continue your discussion, please take it to PMs. Thank you!