Paypal Policy Change!

[neive.livejournal.com]

I just got an email today that Paypal is going to be updating its policies, and I noticed two things will significantly help people who use Paypal for commissions stay protected! I figured this would be a good place to share just in case not everybody gets those emails. :)

https://www.paypal.com/us/webapps/mpp/ua/upcoming-policies-full

And from their highlist post in my email for those who want a shorter version:

"And last but not least, you'll see some updates to our User Agreement that go into effect November 18, 2014. If you're interested in all the details, take a look at our Policy Updates Page. Here are the highlights:

• We're increasing the time for buyers to file merchandise disputes (Item Not Received and Significantly Not as Described) from 45 days to 180 days.

• We're extending buyer protection to include item not received claims for custom made products.

• Because PayPal Seller Protection and Buyer Protection policies may vary from country to country, we're adding language to clarify which country's policy applies when a seller makes a sale to a buyer outside of the U.S.

If you use PayPal after the date these changes become effective, we will take that usage as your consent to the changed terms.

Feel free to contact us with questions through the Contact link at the bottom of any page.

Sincerely,

The PayPal Privacy and Compliance Team"

Comments

[martes.livejournal.com]

For artists, always use some sort of tracking, delivery confirmation or registered mail, so the buyer can't claim 'it never got there.'

[zaulankris.livejournal.com]

Question about that actually... do you HAVE to use the "print shipping label" function?


PP says when I make the label I purchase it automatically, but I can see two problems:

1- I don't have time to see the amount before I commit to paying for it. How am I supposed to ensure my client actually pays it?

2- Canada Post is stupid and their website consistently gives a different rate than their counters. Generally it's a few bucks so whatever no prob, but if it's something major I don't want to have to argue with my client, or have the package returned to me for insufficient postage.


Currently, I send everything with a tracking#, provide it in the email convo and chose signature required whenever humanly possible. Hoping that's good enough, I've never had problems yet.

[martes.livejournal.com]

I don't use the print label function, mainly for practical reasons (my printer is unreliable). But I honestly don't know if it's the only way to protect yourself if someone claims the item never got there.

[zaulankris.livejournal.com]

I guess I'm not alone in hating it then, lol

Well, I'll keep on keeping on and if something horrible happens I'll mention it here. In the meantime, I mean... signature required!! I know PP is derpy but if I've got my client going "yay it's here!" in the email and their signature online... yeah.

[mazz.livejournal.com]

You don't have too I don't believe, you can use the post office and track it through them and if someone disputes you can share the tracking information in your reply to the dispute that it was delivered.

[ljmydayaway.livejournal.com]

You should be able to add tracking information into the payment somehow (not sure how... but I've done it before, a long time ago).

[thaily.livejournal.com]

I've used tracking before, but never get any sort of message back :/

[martes.livejournal.com]

You don't get any sort of message from tracking. You need to enter the tracking # into the post office website, and that gives you the current status of the package.