artists_beware | [edited] please beware of this artist, Pollypuma

How should i approach an artist that is obviously having an attitude with a client?

I paid for an item with shipping and i got this back a while ago

" Could you please send me your address? I will try to ship your product soon. We have to come up with 200 or the power company will shut us off. So i might have to wait to ship until my Veterans check comes in if thats okay. Its a measly 123 each month but it comes on the first. If you need your product before then i can ship it, but we may need the extra money this month to cover the cost of the electricity. Its up to you what you choose. Thank you for your business and support of ********."

So okay, i was in no hurry. A bit annoyed, but i could wait. I sent them my address and told them i was okay with it.

That was over a week ago and i asked again about shipping and here is our conversation

Them: need your address.

Me: i gave it to you twice 8/ *insert address*
(i realize now i gave it to them once, but i had still given it to them. previously. But whatever, that was okay, a bit annoying but okay.)

Them: This is the first time I have received your address, and i had sent you a note saying that i didnt get paid until the first you then sent me one back saying that would be fine.
But i will skip dinner tonight and ship your equipment today.
( thats where they started to get rude.)

me: yes i did send it when i said i was okay with waiting. it's in my outbox.

them: I did not get that message from my mate and if your ok with waiting then why would you ask me if i shipped it yet?
But we will put it into the mail today.

me: i was, but i would like to know why it would take so long if i paid for it?

them: My mate and i just had a mis carriage and we have to pay for it, not to mention our electricity almost got cut off. So I had no choice but to use some of the shipping money you had sent for your commission to help pay for it. I was going to pay for it and send it once i got my check. But it will be shipped today or Monday at the latest . Im sorry again for the delay. I assure you we will not have another miscarriage.
(EXTREMELY rude now)

me: im truly sorry that you have problems, but i paid for it and honestly thats all my money should've gone to.

them: Without our electricity on i could not have completed the work, thank you so much for letting us mourn the loss of our unborn son your such a kind and understanding person.
(that really annoyed me. completely unprofessional)

a while later them: I just read your journal and your right your payment should have gone to your order im sorry to make you wait so long.

now i dont think i handled this too well, but what do you think and how could i have handled it better? i told them that i was okay with waiting but that the only problem i had was with the attitude and that i look forward to receiving the items;

"that is fine. the only problem i had was that you had an attitude about it.

i do not appreciate getting an attitude by someone i paid to do a job.

I look forward to see my items soon, my partner gave me the money for them as a gift and im very excited to wear the collar from her. "

I feel bad because they were having problems, and i understand. I guess i was to unsympathetic because i'm crabby? just looking for advice so i can handle this better and be nicer next time. also i dont know if this could be considered a beware so i will give the username if i am told that it can be considered one.

Edit 1: user is pollypuma, Here is a screencap for proof; http://www.iaza.com/work/110726C/iaza12206146228500.png

Edit 2: I have received the items today, and WAS given a tracking number not too long after i originally posted this.

This is resolved, but i really wont recommend the artist if you cant handle attitude. The fur lining of the collar is already falling off and i will have to ask a friend to help replace it 8/

edit 3: now the user posted a journal and sent a note asking me to have it removed. http://www.furaffinity.net/journal/2564913/

The user is being continuously rude to me and badmouthing me on furaffinity as well as his 'mate'; http://www.furaffinity.net/journal/2564913/ http://www.furaffinity.net/journal/2565333/ screencaps have been taken in case the user deletes them before i can show my partner (they've been wanting to take their chances and order a collar from them because they like mine other than the glued fur problem) and save just in case i need them in the future.

Edit 4: I would like to clarify that the only issue i had was the users attitude. Not the fact that they brought their personal life into it, as i had asked a question. the first thing that really annoyed me and was extremely unprofessional was this "I assure you that we will not have another miscarriage." If the user had simply left that and many other remarks out then i would have been much more sympathetic. It leaves a bad taste in my mouth when someone uses a tragedy to make their customers feel bad about asking about their items.
I commission very often and i have nothing but patience. Another user i had commissioned missed many deadlines with me, but kept me updated and was very polite, therefore i was nothing but polite and patient. As long as I am updated and met with a professional (or even friendly) attitude then all is fine. I may seem to have high expectations, but this is a business relationship and i do not expect any less than i would if i go to a store and ask for assistance.

Edit 5; the user is bashing me now and has been reported on FA. I have tried to remain calm for the most part and hope i did not lose my temper. It seems that the stress has gotten to pollypuma and i will highly recommend one does not commission this artist to avoid such 'drama' and other problems; http://imageshack.us/photo/my-images/683/wwwfuraffinitynetjourna.png/

Thanks,

Blue

Flat | Top-Level Comments Only

When I read your post I felt my heart sink... I've had people try and guilt me using the miscarriage thing before, and I've firmly been told to step down. Once online and once in face-to-face interaction.

How funny the world is that for YOUR post everyone calls her unprofessional, as I would her too. (yet had I posted this, I promise you all the replies to it would have been a 180... how very weird the world is).

And I've never heard of gluing fur to leather... did you specify it to be sewn on at all? Seems like you shouldn't have to specify that, but I've learned through a few bad transactions myself to be VERY VERY specific and even send them drawings and schematics and... okay, now I'm being sarcastic but you get my drift.

ugh that is horrible.

Ummm sorry?

The user has done a great deal of leather-based commissions. i thought they knew what they were doing, since i dont XD

yep, it was

i meant that OTHER people were telling me to step down from the people trying to guilt me. where here, your situation is very similar, and the other people are actually calling the miscarriage person out on her unprofessionalism... so, had i posted this instead of you, it would have had a different type of reply where the other people would be telling me *I* was in the wrong and should be understanding of her lateness cause of the miscarriage... does that make more sense now?

ah, that makes sense!

Well, I think you'd have to post it here before you could really make guarantees about what it would say "just because" you posted it.

Don't you think so?

And what would be the point of posting it here at a_b? Twice before it happened, once on LJ, so I think it's a pretty sure bet. ;) Was just commenting how weird the world is from person to person with similar situations.

Now, back to the topic at hand.

Oh, you're right. All the other communities are exactly like this one.

"The point", so to speak, would be to inform the community of buyers and sellers what's transpired with people you had those transactions with. If it's been a long time and you feel like they've changed their ways since then, then I could see noting that it isn't "pointless" to post.

Your comment started off as relating to the OP. It moved on to "how peculiar the world is" and struck me as self-pitying.

If someone has done something similar to you, I encourage you to attempt to post it so that you can keep the rest of us informed.

You make a point at the end of your comment; however, that the item's construction should be specified (or investigated) by the seller (or by the buyer). That point is a good lesson for others to take from this.

If it's been a long time and you feel like they've changed their ways since then, then I could see noting that it is "pointless" to post. *

(I dream for editing capabilities, sometimes. :C )

Yes, it was an important lesson learned- how to be a good buyer, and how to visually communicate with the people I buy from. Words can only get you so far but a drawing or layout plans are hard to argue against.

i was buying a simple collar. i dont think they need such a huge layout plan. if it was a hat, hoodie, or anything of the sort that was not simple then i would've asked for more details.

No. I understood it. But what do you want me to say to that?

What you should have learned from this, is make the a_b post first. We are just human beings, and are swayed in that way.

I would love to see some of your collars or leather work you have done. Yes i was in a bad state of mind I was not trying to guilt trip him in any way shape or form. Go through losing an unborn child then come talk to me.

Sir, I feel for you, really and truly. My aunt had a baby die of SIDS, which is almost as traumatic as a miscarriage and I know the grief that happens through the whole family, but when you phrase it the way you do, you do not garner much sympathy.

I am very sorry for your loss and I understand it must be very hard for you.

I apologize for not being too sympathetic earlier but it was a business deal and i did not want to dwell on personal matters. Especially when they were being used against me.

I really dislike your last sentence. Dont forget that there are many people whom may be reading this. Not all of whom are new to that pain or can ever have children. Personally, I cannot bear children which may be another reason why i found it so hard to be sympathetic.

In general, though, many people do not want much if any personal talk with people they pay. My boss could care less if i would have a family emergency as it is not her business, her business is if i do my job correctly. And when i am in a store and ask for assistance it is not my business if the employee is going through a hard time nor would it be their place to try to guilt me when i ask questions.

It is all a matter of separating your personal life from your business. Ever business person has to learn how to do that.

[edited] please beware of this artist, Pollypuma

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