I really could use some help.

[posterslapper.livejournal.com]

I commissioned someone over a month ago. Granted it was a little bit of a complex commission, but she seemed fast and reliable. It’s a acrylic painting of one of my characters. So I can understand the bit of wait. It’s just…I’m getting frustrated at this person (no going to state any names). I was SECOND on her commission list and the first one was already done by the time of me commissioning her. And after 3 weeks of waiting I dropped her a nice note just asking how it was coming along. She replayed saying “I was going to start on that really soon btw!” I’ve done some more waiting. And still I have gotten nothing. And I know she is active because she some how managed to make two masks, like rubber prosthetic masks, at lest 3 molds for soap and several bars of soap all in one month. She had announced she was going to start making soap the same time I had commissioned her, so they’re not old projects.

So I sent here another not asking for another update and she reply’s with “I’ll submit it Monday maybe.” But yesterday I checked FA many times, no art was posted from her.

The main reason why I am so frustrated is because she is submitting oodles of personal work and is giving little to no communication. And I am not sure what I should do. Should I wait a week? Should I just demand my 40$ back now? Or am I just to impationt?

And if you think I SHOULD refund my money how should I word it with out sounding like a jerk? This so far is my only "failed" commission thus far, and I just dunno what to do.

Comments

[mekania.livejournal.com]

I'd like to add that customers of real world businesses have the recourse to actually call/come in to complain about being ripped off whereas this is the internet and filing complaints is difficult.

And most internet companies don't charge until your items are shipped in most cases as well. I haven't bought any services online other than art and pizza so I'm not sure if there's a better example that doesn't involve goods.