I don't know if Doe posted this but this wall of text was posted to her by Cashoo after requesting a refund:
"I have not been ignoring you, I promise. I apologize that I have not replied to you as soon as either of us would prefer, but believe it or not I have a lot of messages to get back to...especially with the backlog that has built up since January thru February when I had little-to-no Internet connection, and when I did it was extremely weak which made it rather difficult to successfully send messages & e-mails. And we don't have anything like Starbucks here that has free WiFi, sadly. Up until Thursday night this week I've been bed-riddenly sick -- nothing lame like the cold or flu mind you, this is physically crippling -- while a friend has been briefly checking my incoming messages daily on their phone for me so I have an idea of what's been going on. It's the same sickness I had back in January, and I've come down with it multiple times in the past couple of years. Numerous doctor visits have told me it's anemia of some sort, but it's been inconclusive sadly...I am almost certain it's stress-induced. In any case, on December 5th 2012 you were happy to work with me and see whatever upcoming progress, and you told me that you were sure the wait will be worth it...plus, I have offered compensation of a free sketch or icon after I complete your current commission. Also, if I've already started your commission I cannot give you a refund (plus I REALLY like the subject matter you gave me -- it's been one I've reeeally brainstormed & sketched upon). I genuinely, deeply apologize for the -embarrassingly- long wait, but I have never said or done anything to imply my intentions are deceptive whatsoever. The past two months of my life have literally been the most challenging, painful, and mentally & physically draining on my entire being that my existence has yet to experience. Regardless, I have been doing my absolute best to reply & send WIPs as fast as my hands can type & draw. I have great difficulty getting to sleep at night these days, but as long as I'm awake I make sure I make productive use of my time no matter what. I understand how important it is that I remain responsive to all of my customers, contrary to what many may think. It has been only 2 weeks since I got my Internet set up, and so many people are displeased that I have not replied to them fast enough. There's still a decent amount of unread e-mails to get through, and I'm doing my best to stay in chronological order. If someone has e-mailed me and not received a reply, that simply means I have not reached it yet. Up until 2013, I had a pretty bad habit in which I would not reply to a customer unless I had a WIP to show them. I had always felt bad sending a message empty-handed, but late last year I really realized what a detrimental effect that had on both the customer, myself, and my relationship with them. In any case, I don't have a single dollar in my account and what little I had left went to my rent bill, which was due today by the absolute latest. I was told that if I don't pay my rent in FULL today, my application will be sent to my landlord's attorney and I will be evicted. I only had a couple hundred dollars today, and by some miracle I convinced my landlord I could pay the rest early Monday morning. Otherwise, without question, I WILL be evicted from my home...and I don't have parents to fall back onto or friends to live with temporarily either.
ANYWAY~ I hope I don't sound crazy or too out of line...my intentions are nothing but genuine, and as a pacifist I just want to peacefully compromise with everyone in a way in which we can all win. Conflict can be very contagious and so unnecessary, and on top of that it makes me physically ill. I simply cannot emphasize the magnitude of my apologies for not getting back to you and a decent group of incredibly patient individuals sooner and more efficiently. I haven't slept for 2 days though, so I'm gonna go to bed now... goodnight~"
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timeasmymeasure
no subject
Date: 2013-03-21 09:20 pm (UTC)"I have not been ignoring you, I promise. I apologize that I have not replied to you as soon as either of us would prefer, but believe it or not I have a lot of messages to get back to...especially with the backlog that has built up since January thru February when I had little-to-no Internet connection, and when I did it was extremely weak which made it rather difficult to successfully send messages & e-mails. And we don't have anything like Starbucks here that has free WiFi, sadly.
Up until Thursday night this week I've been bed-riddenly sick -- nothing lame like the cold or flu mind you, this is physically crippling -- while a friend has been briefly checking my incoming messages daily on their phone for me so I have an idea of what's been going on. It's the same sickness I had back in January, and I've come down with it multiple times in the past couple of years. Numerous doctor visits have told me it's anemia of some sort, but it's been inconclusive sadly...I am almost certain it's stress-induced.
In any case, on December 5th 2012 you were happy to work with me and see whatever upcoming progress, and you told me that you were sure the wait will be worth it...plus, I have offered compensation of a free sketch or icon after I complete your current commission. Also, if I've already started your commission I cannot give you a refund (plus I REALLY like the subject matter you gave me -- it's been one I've reeeally brainstormed & sketched upon). I genuinely, deeply apologize for the -embarrassingly- long wait, but I have never said or done anything to imply my intentions are deceptive whatsoever. The past two months of my life have literally been the most challenging, painful, and mentally & physically draining on my entire being that my existence has yet to experience. Regardless, I have been doing my absolute best to reply & send WIPs as fast as my hands can type & draw. I have great difficulty getting to sleep at night these days, but as long as I'm awake I make sure I make productive use of my time no matter what. I understand how important it is that I remain responsive to all of my customers, contrary to what many may think.
It has been only 2 weeks since I got my Internet set up, and so many people are displeased that I have not replied to them fast enough. There's still a decent amount of unread e-mails to get through, and I'm doing my best to stay in chronological order. If someone has e-mailed me and not received a reply, that simply means I have not reached it yet. Up until 2013, I had a pretty bad habit in which I would not reply to a customer unless I had a WIP to show them. I had always felt bad sending a message empty-handed, but late last year I really realized what a detrimental effect that had on both the customer, myself, and my relationship with them.
In any case, I don't have a single dollar in my account and what little I had left went to my rent bill, which was due today by the absolute latest. I was told that if I don't pay my rent in FULL today, my application will be sent to my landlord's attorney and I will be evicted. I only had a couple hundred dollars today, and by some miracle I convinced my landlord I could pay the rest early Monday morning. Otherwise, without question, I WILL be evicted from my home...and I don't have parents to fall back onto or friends to live with temporarily either.
ANYWAY~ I hope I don't sound crazy or too out of line...my intentions are nothing but genuine, and as a pacifist I just want to peacefully compromise with everyone in a way in which we can all win. Conflict can be very contagious and so unnecessary, and on top of that it makes me physically ill. I simply cannot emphasize the magnitude of my apologies for not getting back to you and a decent group of incredibly patient individuals sooner and more efficiently. I haven't slept for 2 days though, so I'm gonna go to bed now... goodnight~"