Were how much of the things the buyer had issues with mentioned before they paid? Like mention of jaw movability/lack of fan/field of vision etc? (I don't know if these are generally mentioned how in selling these things) Mainly because though I do think a buyer should have the option to get a refund, if they had info before hand and still bought the head... When buying these I think there needs to be some consideration by the buyer too.
Personally I think your offer to fix said issues would have been enough if those were the problem, but if it comes to the refund, I agree with greenreaper that you paying in small parts would be the most fair way to go. And if the buyer doesn't agree to that, then (especially after refusing the fixes) it smells like they're not wanting a refund just because the problems they have with the head...
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timeasmymeasure
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Date: 2013-07-12 07:13 pm (UTC)Mainly because though I do think a buyer should have the option to get a refund, if they had info before hand and still bought the head... When buying these I think there needs to be some consideration by the buyer too.
Personally I think your offer to fix said issues would have been enough if those were the problem, but if it comes to the refund, I agree with greenreaper that you paying in small parts would be the most fair way to go. And if the buyer doesn't agree to that, then (especially after refusing the fixes) it smells like they're not wanting a refund just because the problems they have with the head...