This came just at the right time! Since FA was down I was going to make my own website to keep my ToS and past commissions in one place.
I'll link to it once it's up, but I'd like some advice on refunds. I've only ever given out refunds a handful of times and it went smoothly, but I don't think I'm fully prepared for everything.
When I provided refunds before it was for $15 commissions that I'd cancelled myself due to personal reasons, since I'd done the sketches already I kept $2.50 of that to compensate the time I'd taken on them. If I'd done lines or even flats I would have obviously kept more. I think that's how refunds usually go?
The one thing I'm concerned with is someone asking for a refund after I'd completed their commission because they were unhappy with it (I do provide sketches for approval so this should prevent this in most cases). Do I refund them in full? Offer a partial refund with extra art? Offer a second commission at a discounted price?
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timeasmymeasure
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Date: 2013-09-12 05:58 pm (UTC)I'll link to it once it's up, but I'd like some advice on refunds. I've only ever given out refunds a handful of times and it went smoothly, but I don't think I'm fully prepared for everything.
When I provided refunds before it was for $15 commissions that I'd cancelled myself due to personal reasons, since I'd done the sketches already I kept $2.50 of that to compensate the time I'd taken on them. If I'd done lines or even flats I would have obviously kept more. I think that's how refunds usually go?
The one thing I'm concerned with is someone asking for a refund after I'd completed their commission because they were unhappy with it (I do provide sketches for approval so this should prevent this in most cases). Do I refund them in full? Offer a partial refund with extra art? Offer a second commission at a discounted price?
Any advice would be appreciated!