Date: 2014-02-03 08:10 am (UTC)
I don't see you being a bad customer here.

It is definitely their bad for not answering your question. That is completely unacceptable.

It's on them for doing work when no agreement to price or purchase was made. No one with any common sense starts working when it's still in the Q&A phase. You don't do work until you have an agreement on terms. You just don't.

What to do ... I'm abrasive as hell, so I'm probably not the one to listen to on that. But I'd tell them that they shouldn't have done the work before you'd agreed to buy it and if they'd answered your questions you would have told them not to do it.
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