Yeah I'm sorry too. I am sorry to hear about the death in your family- my mother and father are both gone, so I have been there before.
That said, if you ask someone to commission you, I would think you'd at least have a concept sketch done, and want to churn out artwork for the person as soon as humanly possible, like, immediately. If the death happened immediately after (you asked them to) commission you, you should have refunded the money right then and there.
Personally, I don't spend any of the commission money I receive until I have completed the commission- so that way I have earned it and I don't need to provide a refund. If something like a death in the family happened, that way I could message the person, apologize, and provide a refund. That's how to run a business. You don't need to provide personal details. Just refund and move on. Get your life in order and come back to take more commissions when you can.
There's never any excuse to run off with someone's money when you have not provided them with the service you promised. Death in the family or not.
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timeasmymeasure
no subject
Date: 2014-06-23 09:05 pm (UTC)That said, if you ask someone to commission you, I would think you'd at least have a concept sketch done, and want to churn out artwork for the person as soon as humanly possible, like, immediately. If the death happened immediately after (you asked them to) commission you, you should have refunded the money right then and there.
Personally, I don't spend any of the commission money I receive until I have completed the commission- so that way I have earned it and I don't need to provide a refund. If something like a death in the family happened, that way I could message the person, apologize, and provide a refund. That's how to run a business. You don't need to provide personal details. Just refund and move on. Get your life in order and come back to take more commissions when you can.
There's never any excuse to run off with someone's money when you have not provided them with the service you promised. Death in the family or not.