As Gatekat mentioned, you may have to go for a dispute at this rate. Personally, I'd ask for a refund after all and run. If they can't even respond to you, then how much trouble are you going to have getting this transaction to end?
If you want to give this a chance for this to end on good terms, I suggest contacting them with a firm deadline for them to respond to you.
If you do go the route of a dispute, bear in mind that it will close automatically in the artist's favor unless you manually escalate it to a claim.
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timeasmymeasure
no subject
Date: 2017-02-07 03:05 am (UTC)If you want to give this a chance for this to end on good terms, I suggest contacting them with a firm deadline for them to respond to you.
If you do go the route of a dispute, bear in mind that it will close automatically in the artist's favor unless you manually escalate it to a claim.