thank you so much for letting us mourn the loss of our unborn son
Woah, wait... back up. Your email took what, maybe half an hour at MOST out of their day (unless they decided to spend the rest of the night worrying about it). This interaction should not detract from the mourning. I do not like it when people use guilt trips like that.
I pretty much agree with everyone here who said they dished out TMI. I understand giving the client a REASON for the lateness, but drawn out explanations become EXCUSES. It could have been handled much better, imho.
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timeasmymeasure
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Date: 2011-07-26 03:25 am (UTC)Woah, wait... back up. Your email took what, maybe half an hour at MOST out of their day (unless they decided to spend the rest of the night worrying about it). This interaction should not detract from the mourning. I do not like it when people use guilt trips like that.
I pretty much agree with everyone here who said they dished out TMI. I understand giving the client a REASON for the lateness, but drawn out explanations become EXCUSES. It could have been handled much better, imho.