2 years to long.

[reiofhope.livejournal.com]

Okay, I’ve been very hesitant about brining this situation up in public, but I’m quite frustrated at this point, so here it goes.

I commissioned a partial fursuit from chapeljax back on July 31, 2004, right after Anthrocon. I paid the full amount immediately of 470 USD via paypal and sent my character reference at that time as well. It has been 2 years and I have seen nothing but a single arm paw (photograph) since then. I have emailed repeatedly, attempting to establish completion dates at –least- 2 months in advance. All attempts have failed. I have been informed that my suit is 65% complete. I have asked to see photos, which I think is quite reasonable considering the circumstances, yet I have not been granted any (save for the arm stated above). If even a foamed head or –something- that would put me at ease a little. I have emailed Jax twice in the past week + a few days and have received no response. I posted in his LJ, where he informed me that the first email did not go through. I emailed the second time and have not received any reply. Does he not answer his gmail account? Do I have the wrong email or what? I know fursuit construction is –not- easy work, but neither is continuing to be ever so patient after shelling out 470 USD for a service over 2 years ago and having almost nothing to show for it.

Wow. Any one else having issues?

I apologize and I’m not trying to get the wambulance involved, but I think I have a right to say –something-.

Comments

[banrai.livejournal.com]

Man, I have seen SO many posts about Jax and how she has done so many people bad, not only with suits but with art as well. :/ It's sad because her work rocks.

[reiofhope.livejournal.com]

Yeah, I know. I absolutely adore his fursuits and artwork. He's a talented individual, there's no doubt about that. I've debated for months now whether to 'rock the boat', but I believe its time for a wake up call.

[bladespark.livejournal.com]

I recall hearing that Jax had some kind of personal disaster a while back that screwed up a lot of his completion dates. But unfortunately everything I've heard suggests that he hasn't been handling it in a terribly professional manner. Which sucks, because he work is very, very good and he seems like a nice guy. I really don't know what you can do at this point...

[moonstone-wind.livejournal.com]

Man I feel for you sadly I was lucky to get partial refund from Jax as it was when I should have either gotten full or the said fur I purchased for the commission sent to me cause I DID pay for it... yeh jax sadly is a great artist and suit maker but totaly unprofessional wich is really discoraging I know at least 3 ppl waiting on suits and or items for 3+ years now myself.

[keihound.livejournal.com]

I hate to say it, but I'm in the same boat as you. Exactly 2 years, a decent sum of money paid, and all I've recieved is an image of the fur that'll be used to make Kei. I respect that fursuits are extremely hard to build, but you have to dedicate yourself to a level of professionalism if you're going to take them on as commissions.
I hate to even open my mouth about this, but it is getting ridiculous now - and to hear it's happening to others is saddening.

[slycat.livejournal.com]

The biggest problem with Jax is as you say the unprofessional way he's managed it. Just an email saying how things are. Realistic ETA, etc. Things to put his customer's minds at rest... It's been very stressful comissioning Jax as the suit I was after missed FC and it's looking likely to miss EF too.

[wolf-goat.livejournal.com]

I know so many people who are in the same position with Jax. It's getting absurd. Yes, apologies have been made and supposed public updates on the status of the commissions - why have these not changed in 6 months, is it? If she's not doing any work then she NEEDS to refund people - including materials for that matter, since it's entirely her own fault.

Even personal issues do not excuse the way she is acting with her customers. It is my firm opinion that someone needs to pursue legal action because nothing else is going to get through that this is VERY serious.

[snowfox19.livejournal.com]

Stupid sugestion I know but if the said person is not responding to emails and its been two years then why not file a dispute through paypal. They will investigate it and freeze her account until the matter is settled.

[bladespark.livejournal.com]

I suspect that Jax had dug himself into a hole. If he's spent the money that he got two years ago, and doesn't currently have any money, he can't refund people. (I don't know for sure, but that seems likely.) It's the one worry I have, should somebody decide to demand a refund from me. Sometimes by the time the suit is finished, the money is gone! Bills need paying. But I've never not finished something, I just worry and fret anyhow. What if they don't like it, what'll I do?! (Happily it hasn't happened yet.)

[reiofhope.livejournal.com]

Yeah, I've held off on a number of events (because for me, getting out of Alaska to go to a convention had better be worth the while) because of this. Its a terrible let down, to say the least. :/

[madd-tom-kit.livejournal.com]

Never comission someone with a name that starts with "Ja"?

[slycat.livejournal.com]

Well, same here as I live in England, it's a long way to go for conventions.

[wolf-goat.livejournal.com]

But sadly, that's just part of trading. The money may be gone but it has to be found again and refunded.

Or else - spend every spare hour working to complete the suits. The update was in April for the completion statistics of the commission list, and it's not changed once since then, nor has what's been told to the commissioners. Ergo, no work has been done, we must assume. And regardless of situation, there is no excuse for not lifting a finger to so much as make a tail when you've taken people's money from them.

[reiofhope.livejournal.com]

Only a partial refund and not even the fur your money paid for? I feel that is utterly wrong for you not to get a full refund in this situation, be it fur or money.

[wolf-goat.livejournal.com]

You can only do that within a few months, unfortunately.

[snowfox19.livejournal.com]

you should be able to dispute it i did after 6 months, you could try contacting paypal you'd only be out enough time for the email or phone call.

[growing-rose.livejournal.com]

I'm curious as to who else started with Ja that you might be referring to? I can't think of anyone offhand.

[bladespark.livejournal.com]

Indeed! Even if he has some other obligation taking up his time, it's possible to find an hour or two every day...

[moonstone-wind.livejournal.com]

Bingo me to. -20.00 for "service fees/fur ordering" ahem yeh then give me the fur cause its not "your money" till your finished with the order.

[wolf-goat.livejournal.com]

Mmm, cos basically I know everyone on his list would much rather have their suits than money back! :)

[growly.livejournal.com]

Okay, this is very off-topic... but WHAT is your icon a picture of?? I've seen at least one other person with the icon and I still can't tell what it is. o_o

[reiofhope.livejournal.com]

Hehe, Katamari Damacy- the king of the cosmos' eye. Close up. :D

[reiofhope.livejournal.com]

Yeah, I agree, especially commissions of such a large amount of money. I'm really sorry to hear that after 2 years that a picture of fur is all that you've been assured with, I notice that there are a large number of commissions older than mine (I think) that are still at the elusive 10% marker. Eek *snug*!

[slycat.livejournal.com]

I'm quite a Katamari fan and I still couldn't work that out... :P

[razerz.livejournal.com]

Damn, kerper and i are playing that game right now and i didnt even recognize it! Hi rei i ♥ yoooouuuu