You are certainly entitled to your refund but I do have one tip:
You should not be speaking for your friend in matters of refund. Let them contact the artist privately and not through you, as that can really stress an artist out and pressure them into not replying. It's a form of dog-piling when you name drop, so it's best not to do it. I know I personally would be irritated if one of my customers were doing so.
Also in the future, your notes would be a lot easier to read if they were devoid of emoticons and clearly stated what it is your wanted. Your caps are hard to gauge one how serious you are, given the amount of emoticons you use - it softens the entire message and makes it hard to take a client seriously.
Otherwise the artist needs to contact you and refund your $12. It would probably have been smart to trust your gut and not commission them a second time.
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timeasmymeasure
no subject
Date: 2012-10-13 11:07 pm (UTC)You should not be speaking for your friend in matters of refund. Let them contact the artist privately and not through you, as that can really stress an artist out and pressure them into not replying. It's a form of dog-piling when you name drop, so it's best not to do it. I know I personally would be irritated if one of my customers were doing so.
Also in the future, your notes would be a lot easier to read if they were devoid of emoticons and clearly stated what it is your wanted. Your caps are hard to gauge one how serious you are, given the amount of emoticons you use - it softens the entire message and makes it hard to take a client seriously.
Otherwise the artist needs to contact you and refund your $12. It would probably have been smart to trust your gut and not commission them a second time.