starting to get frustrated with Furbid

[tibbywolf.livejournal.com]

About 2 months ago I bought a blue and black husky tail on Furbid from a seller, GellyBean. I paid in advance and also commissioned ears to match the tail from her. When I e-mailed her back in either October or November she said she would send them out after she got back from a convention. I haven't heard from her in months and never received the items. I e-mailed a couple of weeks ago to ask if they had been mailed and not gotten any answer. Has anybody had trouble with her before? She still seems to be selling things on furbid. Is there anything to do with this kind of situation on Furbid?, because on Furbuy if you don't receive your item within a certain amount of time they will contact the seller. I tried e-mailing some administrator on Furbid but never got an answer.