artists_beware | advice on fursuit commissioning

I feel bad for posting this because the maker gave me such a sweet discount (only $720 instead of $800 and something) but honestly...this is taking too long and really annoying me. this is the first fullsuit ive ever commissioned, a few makers previously turned me down because im so small and they were scared of messing it up. she on the other hand was happy to take on the challenge.
i commissioned her for a suit of my cat whom i love very much <3 that made her even more eager to take the commission on. so we agreed on a deadline, before halloween. i reminded her and asked for WIP shots. she just said what she finished and that she couldnt take a pic of it
later on after halloween she sends a note telling me that she just started and guess what? the DTD and shoes get lost in the mail, though i sent it about two months before though she earlier said it had arrived.
not terribly long after she posts a journal that shes bored, i reply and she gives me her number, and we talk for a while. she starts gushing over my suit saying shes working on it right now etc.
a few days after that she posts a journal saying apparently her dog destroyed the head beyond repair and its gonna take her much longer to finish it.
i keep asking her for wip pics but she never gives them to me x.x

what should i think from this? should i demand a refund or something?

okay, the maker is ludicrousy on FA and DA. http://www.furaffinity.net/user/ludicrousy/ she kinda nuked her journals -.- so i cant show you the one where she claimed the dog destroyed my commission along with her own suit and a few more.
http://www.furaffinity.net/user/furensicsstudios/ is her 'company' account

[edit] I had spoken to her recently and she sent me a WIP pic and im expecting my suit to be completed in less than a month ^^ ill let everyone know when its here and what condition its in etc in a new entry.