Advice - genuine disappearance

[ironclaw-x.livejournal.com]

Hello all,

New here (as you can probably tell). I am just seeking some advice about what to do in this situation.

There is an artist I've commissioned multiple times before. He's been the most friendly and trustworthy artist I've ever commissioned.

But lately, I paid for another commission, and then he suddenly disappeared. He hasn't been on his DA for 5 weeks straight. Keep in mind that his turn around for commissions is about two weeks, so it's very unusual he's just gone.

I'm pretty sure he is not active anywhere else. Like I said, had multiple commissions done by this guy, and he's nothing but trustworthy. It really does seem like something awful has happened to him.

I have already paid in full for the commission via PayPal. My question is, do you think it wise of me to file a dispute to retrieve the money? As if it passes 45 days, I can never get it back.

On one hand I want to have the money returned to me, incase he does not return. And if he returns, I can just pay the price again.

On the other hand, it seems like a lousy thing to do on my part, considering something serious might be up.

Argh, the dilemma. Suggestions? To file a payback or not?

Comments

[neolucky.livejournal.com]

Honestly, I would simply file for refund then send them an email explaining the situation. If they pop up again then perhaps in the future you can give them your business! But as of now, if you're unsure of where the artist is, I'd file for a refund.

[trentxandrew.livejournal.com]

I completely agree with Neolucky, go ahead and file.

[ironclaw-x.livejournal.com]

Alrighty, thank you for the feedback guys. I shall do that.

[thecreativepen.livejournal.com]

I know you've already made a decision to do so, but don't feel bad at all. It sounds like you have a good working relationship with this artist, so he should understand. I just hope nothing bad happened to this person!

[skulldog.livejournal.com]

If you file, just give a polite note explaining why when you do, both over PayPal and in a contact where you started the commission, ie, email or DA notes. No harm if they pop back up and want you to re-pay when they can get back to art, if this is a spontaneous personal issue. And since you've mentioned they've been reliable in the past, odds are this is just a small personal issue that needs some time to work over.