Commissioner Beware: Kanel

[phycofire.livejournal.com]

WHO: Kanel

WHERE: https://www.furaffinity.net/user/kanel

WHAT: One full-body rough commission of two characters ($35) taking and finishing newer commissions while mine has been (and still is) waiting for almost 2 years now

WHEN: This began December 8^th, 2011. I paid for two commissions, one was finished and delivered shortly after in a very timely manner, the second one is still in it's 'preview' stage to this day.

PROOF:

http://i40.tinypic.com/xpq1w7.png

EXPLAIN: Back when Kanel first came to Furaffinity I commissioned him for a picture of two characters. He delivered a finished picture in a very timely manner and I was quite satisfied so I decided to commission him once more for two different rough pictures once he opened again due to being in a bind and needing a new computer, naturally I wanted to commission him and helping him out was a nice idea too.

One was of my character, Riri 'roo, and the other was of my character Maelae and my friend's mage, Oscurious. Riri 'roo was delivered in a timely fashion much like the first picture I commissioned him for, in a mere week or so after paying him. In the description box for the Riri 'roo commission, he makes mention that my second commission will be on it's way 'soon.' (NSFW)http://i42.tinypic.com/o85f2x.jpg

I was in a reserved slot from the beginning. Meaning when he was done with his current que I was supposed to be bumped up to an actual slot. At this time he didn't post an art que at all, so it was anyone's guess as to when he was done with what and so forth. When he started working on my commissions I assumed that I was I was finally out of my reserved slot and in an actual slot.

February 2012- he posts an official que-

http://i41.tinypic.com/2i7sdvb.jpg

So naturally, I thought I'd be getting my next commission in the same reasonably timed rate as my other commissions I received from him prior. 3 months after he completed the first commission of the two, you know, since he said multiple times that he'd be doing so 'soon'. He gave me a preview (WIP) of my second commission. (NSFW)http://i39.tinypic.com/2w5vfbt.jpg

Awesome! Except that was March of 2012, it hasn't been touched again to this day, and he's been taking more commissions on ever since in and out of stream.

He updates his que June 2012, it's clearly tons smaller-

http://i41.tinypic.com/9qz52p.jpg

So I waited. Months flew by, Kanel continued to take more in and out of stream commissions for various reasons, bills, complications, some were just because I suppose (I didn't even get to screen-cap some of them due to the fact he often deletes the submission files/journals after streams. There were lots more than what I have here)

http://i44.tinypic.com/25s78ys.jpg

http://i41.tinypic.com/fwq0w5.jpg

http://i44.tinypic.com/13ypgyr.jpg

(I didn't catch them all in time to screen-cap them, sometimes I was viewing FA on my phone and the like on breaks at work when I'd see them and I'd go home to screen-cap only to find they were deleted)

So after a few streams (and a few months) I started to get a little squirmy. It had been almost 6 months since I last saw an update on my second commission, so I decided to note him, asking him what the status was on my commission.

http://i43.tinypic.com/bdu0xe.jpg

Still on his to-do list. No update, he was sorry.

February, 2013. An update to his que. His list has grown larger, and still my commission remains untouched, and my slot still stays in the 'reserved' slots.

http://i41.tinypic.com/2i1dxu9.jpg

After that, more in stream commissions and regular commissions-

http://i43.tinypic.com/jufl0j.jpg

http://i40.tinypic.com/2mcah01.jpg

When he takes these commissions, he warns them about his que this time-

http://i39.tinypic.com/2el8d2w.jpg

http://i44.tinypic.com/54ivs7.jpg

http://i39.tinypic.com/315g4kx.jpg

Again, I start to squirm a little. It's been a long time now with no updates. After being promised it would be done multiple times a while back and after all of those commissions done in and out of stream, I began to wonder. I expressed my worry to the artist in a note, asking why my slot has stayed in it's reserved status for all this time even thought he's taken new commissions and delivered them in a timely fashion.

It's now august, 2013

http://i40.tinypic.com/a09sls.png

So, I decided I'd check to see if he'd read it at all, it'd been a few days since I sent the note out, so surely there should have been a reply. Come to find out, it had been read, and he hasn't replied even now as I write this.

http://i42.tinypic.com/1zwbsrt.png

After which, more commissions were taken-

http://i43.tinypic.com/15hzjmx.png

NOTE: I really did want to avoid a refund... I thought he'd reply with at least a reason, but seeing as though he's ignored my attempt to contact him about my commission I’m now asking for a refund on it. I've waited a long long time after multiple promises to finish it, only to be told that I’m still on the 'To-do' list despite then many in stream commissions he's doing. That, and I've been afraid to 'rock the boat' so to speak, with the artist in question being quite popular and well liked. If I knew he would take this long and do so many commissions on the side I would have never commissioned him in the first place. I’m just tired of it, and thought it would be useful to post this conduct and unprofessional behavior. I will update when I receive any contact about the refund.

========= Edit (9-26-2013)
Refund received in a very polite and timely manner. Fixed NSFW tags.
Please mark as resolved, as this was more a beware of his ethics and conduct. Thank you!

Comments

[neolucky.livejournal.com]

Hey, I approved your post but ooooneee thing I'd like to have you edit, please!

This link - http://tinypic.com/view.php?pic=o85f2x&s=5#.UkN4idJwq6U Needs to have a NSFW tag infront of it, thank you!

[phycofire.livejournal.com]

Thank you, fixed!

[teekchan.livejournal.com]

Wow that really sucks. I hope he gets his stuff together and refunds you. It seems like all the good artists are being posted here lately.

[sintocat.livejournal.com]

UHG. This makes me so sad - I love love love his work. I honestly hope he refunds you, this was unacceptable behavior. Good luck!

[phycofire.livejournal.com]

I know, it made me sad too. Well, besides the obvious fact of waiting... I really did (and still do) love his art. Now I just know to love it from afar.

[neive.livejournal.com]

Really glad you got your refund out of this, but its still a bit disappointing it took this kind of "fire under the butt" so to speak to make it happen. :c