But the correct response would be to refund and sever contact, not ignore them, not do their commission AND hold onto their money.
We all get it by now. They were impatient. The OP recognizes this, the comm recognizes this. That doesn't make it okay to ignore the customer, and they did have other options to deal with it. They chose not to take them, and that's where the beware on the artist comes in. Having a difficult customer doesn't make it okay to ignore them and keep their money. That's all.
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timeasmymeasure
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Date: 2014-06-02 12:06 am (UTC)We all get it by now. They were impatient. The OP recognizes this, the comm recognizes this. That doesn't make it okay to ignore the customer, and they did have other options to deal with it. They chose not to take them, and that's where the beware on the artist comes in. Having a difficult customer doesn't make it okay to ignore them and keep their money. That's all.