Advice ?

[noctowl.livejournal.com]

i guess i need some advice on getting a refund.

i was purchasing a character from someone on FA and we agreed that i could send the payment in instalments as the total was nearly 200 dollars. i got to send around $110 in course of few months and was almost ready to pay the rest very soon when the artist notede that they don't want to wait anymore and they'd just refund me. i was okay with this, i did want the character but i understood the artist not wanting to wait since it was already been 2ish months. i also owed them a trade which they had finished their part from so we knocked a small sum from the refund as i didn't have much time to finish my part.

i waited for the refund for month, then another. i didn't feel fair to contact them a lot about the refund because i felt hypocritical since i had taken so long to pay in the first place. so after 2 months i noted them and asked if they were going to refund me soon and they said they forgot that they owed me $90 and would send it soon. it has been over a week from that note and i haven't still gotten it. should i note them more often to remind ? they have been selling adopts and have gotten the money they owe me (and more) but haven't contacted me about it.

i'm to blame here too but i'm just thinking what i should do as i don't want to seem pushy. thank you.

Comments

[growly.livejournal.com]

You could send a money request through Paypal, that might jog their memory next time they're actively moving money around. And if it comes down to it, but hopefully it will not, you could open a Paypal dispute if they continue to ignore your request.

[laughsatthunder.livejournal.com]

I would send them a note before doing anything with PayPal, just give them an appropriate amount of time to reply. I once had a client pay me for a commission and then send a request on PayPal the next day because they couldn't wait over 24 hours for the piece to be done. Huge no-no to go behind someone's back like that.

[kattotang.livejournal.com]

I don't think it's going behind someone's back to try to force a refund when the artist in question ignored them for 2 months and then another week on top of that...especially considering it was the artist that cancelled. The artist should've had the funds ready as soon as they decided they wanted to go that route.

[laughsatthunder.livejournal.com]

I'm just saying to leave them a note before they do so, whether they'll read it or not.

[kattotang.livejournal.com]

Sure, they can do that, but I wouldn't fault them if they didn't is what I'm saying.

[mortymaxwell.livejournal.com]

Eh, I kind of feel like the example you gave is very different than the OP's situation. OP's artist cancelled, promised a refund, and is stalling. Your customer got impatient and blind sided you.

While it would be nice of the OP to send one last note before they go to Paypal, I agree with Kattotang, that it would be understandable if they didn't want to wait with "the forgetting" and the being ignored and all.